Wednesday 28 August | 08:15-09:00

Format: Presentation

Stream: n/a

Session led by the Institute for Healthcare Improvement (IHI).

Our clinical workforce wants, more than anything, to deliver their highest quality and safest care to their patients. Our health care system leaders want to ensure that sufficient numbers of competent clinicians are available to care for their patients with financially sustainable models. The IHI Clinical Operating System is being designed to enable both of these goals with:

• Data-driven/tech-enabled workflows in response to change-sensitive leading indicators at the point of care


• Clearly articulated priorities for supported standard workflows


• Prioritized quality and safety workflows to increase value and reduce toil


• Reduced complication rates that improve Average Length of Stay and reduce Extra Days of Acute Care translating to improved hospital flow and bed availability


• Reduced burnout of the clinical workforce through increased meaning and purpose in work


• Organizational values and Just Culture alignment reinforced by leader rounding of the clinical workforce with application of affirmative coaching techniques


• Increased focus on Good Catches leading to increased reporting of safety risks and system design improvement opportunities

Josh Clark Institute for Healthcare Improvement (IHI); USA

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