C3: Enhancing Psychological Safety in Academic Health Cluster – TeamSPEAK® Programme
TeamSPEAK® is a localised and structured programme in strengthening staffs’ psychological safety in speaking up for patient safety. It propels the strategic journey in establishing a speak-up culture through an institutionalized train-the-trainer model, supported by local cases, shared language and blended learning for sustainability. TeamSPEAK® Faculty are equipped to develop, teach, and evaluate learning outcomes for the Academic Health Cluster. This integrated approach aims to build speaking up for patient safety impactful and sustainable.
After this session, participants will be able to:
- Appreciate the TeamSTEPPS framework of four core teamwork skills: communication, leadership, situation monitoring and mutual support
- Have an increased awareness of team-related knowledge, specific tools and strategies to support core skills
- Deliver TeamSPEAK® effectively
Kok Hian Tan, Group Director & Senior Associate Dean, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Campus Director of Patient Safety & Clinical Quality, KK Women’s and Children’s Hospital; Singapore
Nguk Lan Pang, Deputy Group Director, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Chief Risk Officer, Director, Quality, Safety and Risk Management, KK Women’s and Children’s Hospital; Program Faculty for RCA & Risk Management, Institute for Patient Safety & Quality, SingHealth Duke-NUS Academic Medical Centre; Singapore