D3: What Matters to you

Friday 20th September 2019

What Matters to you” is a simple, yet profound concept that is key to creating understanding and engagement between healthcare professionals (HCP), patients and their family members. It fosters a deeper understanding of what matters to both parties, and is the foundation of developing genuine partnerships for co-creating better healthcare.

In this session, we will explore several facets of this important topic to patients and health care providers in different settings:

· What matters to you in healthcare – patient perspective and findings from a Singaporean and Malaysian Survey

· What matters to you in healthcare – case studies including doctors statements, and findings from a survey in Malaysia

· What matters in a good patient relationship – perspectives from both patients and staff

· Examples of self-dialyses, peer support and a special house for cancer patients, international cooperation and how they supported an ISO standard for patient and person centeredness.

After this session, you will be able to:

· Be aware of the ‘What matters to you” concept and movement.

· Have an understanding of what matters to patients and staff in healthcare

· Have an understanding of what matters to patient and staff in good relationships.

· Aware of the key elements, barriers and to explore way forward

Siu Fai Lui, Adjunct Professor, The Jockey Club School of Public Health and Primary Care, CUHK Jockey Club Institute of Ageing, The Chinese University of Hong Kong; Hong Kong

Milton Lum, Consultant Obstetrician & Gynaecologist and a member of Malaysian Medical Council and  Board of Governors of Perdana University; Malaysia

Göran Henriks, Chief Executive of learning and innovation

Manvir Victor, WHO Patient Advocate, Malaysia; Chairman of the Patient for Patient Safety, Malaysia; Board Member, Malaysian Patient Safety Council and Malaysian Society for Quality in Health; UK

Emma Cartwright, Patient Editorial Team, BMJ; UK