D3: What Matters to you

Friday 20th September 2019
11:00-12:15


What Matters to you” is a simple, yet profound concept that is key to creating understanding and engagement between healthcare professionals (HCP), patients and their family members. It fosters a deeper understanding of what matters to both parties, and is the foundation of developing genuine partnerships for co-creating better healthcare.


In this session, we will explore several facets of this important topic to patients and health care providers in different settings.


After this session, you will be able to:



  • Have a clearer understanding of what matters to patients in good relationships.

  • Have a clear understanding of what matters to staff in good relationships.

  • Know the key elements, barriers and way forward in building a good relationship and partnership between patients and healthcare staff.


Siu Fai Lui, Adjunct Professor, The Jockey Club School of Public Health and Primary Care, CUHK Jockey Club Institute of Ageing, The Chinese University of Hong Kong; Hong Kong


Milton Lum, Consultant Obstetrician & Gynaecologist and a member of Malaysian Medical Council and  Board of Governors of Perdana University; Malaysia


Göran Henriks, Chief Executive of learning and innovation


Manvir Victor, WHO Patient Advocate, Malaysia; Chairman of the Patient for Patient Safety, Malaysia; Board Member, Malaysian Patient Safety Council and Malaysian Society for Quality in Health; UK


Emma Cartwright, Patient Editorial Team, BMJ; UK