Friday 20 September 2019
13:15-14:30

Part A: Power of connections enabling resilient performance: peer-to-peer interactions of peritoneal dialysis patients

Health care teams, organizations, or networks are complex adaptive systems which are able to function resiliently in changing environments with a variety of perturbations and constraints. Little is known about how individual members interact and how system performance as a whole goes well. The session will provide new insights into potentials of patients’ peer-to-peer interactions for empowering individual patients and nurturing resilience in health care system.

After this session, participants will be able to:

1. See patient care with chronic illness as dynamic life-long journey


2. Understand potentials of peer-to-peer interactions among patients for their empowerment


3. Recognise an important role of health care professionals in constructing a platform for peer-to-peer networking

Harumi Kitamura, Assistant Professor, Department of Clinical Quality Management, Osaka University Hospital; Japan

Part B: A Taiwan case study of an effective patient movement

Gloria Lin will share an innovative case study about a group of treated breast cancer patients reinvesting themselves to improve quality of life for others. Their devotion to promote mammogram screening for a three year’s social marketing plan, had successfully implemented the funding from government policy makers.

Gloria Lin, President of Taiwan Association of Cancer Patients; Taiwan

Chair: Manvir Victor, WHO Patient Advocate, Malaysia; Chairman of the Patient for Patient Safety, Malaysia; Board Member, Malaysian Patient Safety Council and Malaysian Society for Quality in Health; UK