M3: Leadership for Improvement in Complex Healthcare Systems

Wednesday 18th September 2019

The challenge of delivering improved outcomes within complex healthcare systems cannot be underestimated, and there is strong evidence that leadership engagement and focus is absolutely key in improving health care quality and reducing patient harm (Swensen et al., 2012).

In order to create a culture for improvement, system leaders at every level require approaches that are collaborative, compassionate, inclusive, and outcome-focused, whilst upholding quality, financial balance and performance.

Drawing on the Institute for Healthcare Improvement’s High Impact Leadership Framework, Core Leaders Framework and other key frameworks, this session will detail the lessons learnt from Scotland and The Health Foundation around creating an improvement culture to deliver transformational change in a complex health and care system.

At the end of this session, you will be able to:

  1. Understand the principles key frameworks including the High Impact Leadership Framework and the Core Leaders Framework, and how these work in the real world.

  2. Reflect on the key attributes needed to lead improvement work across your own system.

  3. Describe how you might apply the principles of High Impact Leadership and the Core Leaders Framework within your own system.

Jason Leitch, National Clinical Director, Scottish Government; UK
Dominique Allwood, Consultant in Public Health and Quality Improvement, Assistant Director of Improvement, The Health Foundation; UK