Chief Experience Officer, Newcastle Hospitals Foundation Trust; England

Appointed as Director of Patient Experience in December 2009, the first post of its kind in the NHS. Within this unique role, Annie strengthened Board accountability and developed the most comprehensive patient experience programme in the NHS. As Northumbria’s Strategic Lead for Quality from 2015, Annie evidences a track record of using data, insight, and technology to support service excellence. Northumbria is one of very few NHS Trusts to achieve a double outstanding rating by the regulators, the Care Quality Commission. Annie is a Health Foundation Generation Q fellow, a pioneering programme, aimed at developing a new generation of skilled and effective leaders in healthcare. In 2022, Annie left Northumbria to take up an executive leadership position within one of the largest NHS Integrated Care Boards in England. More recently she has returned to her roots, joining Newcastle Hospitals Foundation Trust in February 2024 as their new Chief Experience Officer.