Thursday 22 May 2025 | 15:00-16:00

Format: Presentation

Stream: Leading

Content filters: Recommended for those new to quality improvement; Co-presented with patients, service users or carers

Session chairs: Birgit Hartoft Lived Experience Partner; Denmark and Ellen Joan van Vliet Qualicor Europe; Netherlands

 

PART ONE: Experts by experience leading the way

This will be an insightful session that explores a transformative case study from Elysium Healthcare, within mental health facilities in medium secure, low secure, and care home settings across the South of England. This session addresses the importance of lived experience representation within senior management teams, a gap that could hinder the quality and relevance of patient care.

Delegates should attend to discover how the innovative recruitment of an Expert by Experience (EBE) into the senior management team significantly improved patient involvement and overall care quality. This interactive session will explore the key outcomes including enhanced patient participation in clinical governance, successful Quality Improvement (QI) projects, balanced corporate policies, and reduced restrictions fostering positive risk-taking. This session is ideal for healthcare professionals looking to understand the impact of integrating lived experiences into management strategies, overcoming initial resistance, and addressing ongoing barriers to wider patient involvement.

By the end of this session, participants will be able to:

• Understand the importance of the Expert by Experience voice in leadership roles


• Explain how the Expert by Experience voice can lead to more positive risk taking


• Identify barriers and things to be aware of when recruiting Experts by Experience

Gareth Taylor Elysium Healthcare; England

Lois Edmunds Lived Experience Partner

 

PART TWO: Going Back to the Future: co-production and leading for population health across systems

System pressures can distract organisations from their quality strategy, however, Region Jonkoping, remains committed to a focus on quality as a business strategy with clear purpose and intent to coproduce for improved health outcomes across system boundaries. A shared agreement between multiple health and system professionals and the population they serve, creates innovation and creativity to deliver improvement that impacts on everyday lives of patients and communities. Participants will learn about the ‘top leader’ network, bringing system leadership together with shared purpose, vision, and the activation of teams to deliver change in services and across the community. There will be opportunity to translate this learning to different contexts and consider quality improvement techniques to effect delivery of impactful coproduction efforts. Workshop activities will engage participants in a range of interactive approaches that spans leadership behaviours, coproduction techniques, improvement science methods and networks of learning.

By the end of this session, participants will be able to:

• Describe the benefits of a documented shared agreement for coproduction between professionals and patients


• Explain why the use of improvement methods at all levels of organisations supports the effective delivery of change


• Estimate the gap to be addressed in local context and identify what is required to achieve improved coproduction

Anette Nilsson Region Jönköping County; Sweden

PART THREE: Nurses on the move! Improving evidence based essential care, patient participation and nurse engagement through Unit Practice Councils

The increased complexity of care and a shortage of nurses require innovative solutions to improve patient care and quality. The problem is that nurses now experience their work as predominantly task-oriented, with little room for their professional input. This makes their potential underused, and undermines their work pleasure.

A promising innovative solution seems to be the hospital Unit Practice Council (UPC), in which the professional governance of nurses is exercised. The UPC provides a structure to increase nurses’ engagement and evidence-based practice to improve the quality of care, through collaboration with patients and other healthcare professionals. The aim is the increase of nurse engagement, their evidence-based practice skills, and patient participation, with the ultimate outcome the improvement of essential care. We will present to the audience the scientific approach to the implementation of the UPC in the Maastricht University Medical Center as well as report on the first results.

• Understand how a professional governance structure can be developed and works


• How patient participation can be shaped in nursing care in hospitals, especially in nursing wards


• Understand how a UPC structure can contribute to improving essential care outcomes

Marjolein Heemels Maastricht University Medical Center; Netherlands