Professor of Operations Management, School for Business and Society, University of York; England

Nicola Burgess is a Professor of Operations Management at the School for Business and Society at the University of York, UK. She is also a Visiting Fellow at the Warwick Business School, University of Warwick, UK, and a visiting senior fellow at The Health Foundation. Nicola has extensive experience in leading healthcare research, specializing in process improvement, patient safety, knowledge management, and leadership. From 2018 to 2021, she led the national evaluation of the NHS-Virginia Mason partnership. Additionally, Nicola serves in an advisory role on various healthcare development boards. Her research has been published in top-tier journals, including the Journal of Operations Management, Human Resource Management, British Journal of Management, and the British Medical Journal.