Friday 23 May 2025 | 12:45–13:45

Format: Workshop

Stream: Leading

Content filters: n/a

Session chairs: Mathieu Louiset PAQS; Belgium and Sue Holden AQuA; England

PART ONE: When money leads: a recipe for harm in pursuit of the quadruple aim

Wise people may say, “no money, no mission,” but starting and leading with finance risks failing to deliver the outcomes patients and communities desperately need. This mindset can also alienate your most valuable asset: your workforce.

In resource-limited healthcare systems, it’s crucial to drive value and maximize outcomes, but focusing solely on cost is not the answer.

In this interactive session, we will offer provocation on some of the key issues facing organisations and systems as they try to transform and seek to leverage participants’ expertise to share global examples of successes and learning from failures. The workshop will culminate in a collection of emergent ideas and resources that leaders can use to place people at the heart of achieving the quadruple aim.

By the end of this session, participants will be able to:

• To challenge the dominant narrative about productivity and the risk of an over-focus on money


• To reflect on the benefit of exploring these concepts with a diverse group of other participants


• Take back ideas, tools, and a renewed energy for placing people at the heart of the pursuit of the quadruple aim

Bob Klaber Imperial College Healthcare NHS Trust; England

Suzie Bailey The King’s Fund; England

PART TWO: Healing amidst chaos: a doctor’s journey through medical health in Gaza

In “Healing amidst chaos: a doctor’s journey through medical health in Gaza,” I will share firsthand insights into the challenges and innovations in healthcare during conflict. From navigating resource scarcity to fostering community resilience, this presentation explores how healthcare providers adapt under extreme conditions. Delegates will gain a deep understanding of the impact of conflict on public health, learn about innovative healthcare delivery methods, and discover the crucial role of international support and local resilience in sustaining healthcare systems. Join us to uncover powerful stories of courage, explore practical lessons for humanitarian efforts, and engage in a dialogue on global health equity. This session is essential for anyone passionate about healthcare resilience, humanitarian aid, and the transformative power of community support in crisis settings.

By the end of this session, participants will be able to:

• Understand the specific challenges faced by healthcare providers in conflict zones, including resource scarcity, high patient volumes, and psychological stressors


• Identify innovative approaches and adaptations in healthcare delivery during periods of conflict, such as mobile clinics, telemedicine, and community-driven initiatives


• Gain insights into the broader impact of conflict on public health infrastructure and learn strategies for fostering resilience and sustainability in healthcare systems amidst adversity

Moatasim Hamdouna Al Shifaa Hospital; Gaza