Friday 23 May 2025 | 10:45-11:45

Format: Workshop

Stream: Foundations

Content filters: Recommended for those new to quality improvement

A dynamic session crafted specifically for the improvement science community, where we turn the complexities of healthcare quality improvement into an engaging and interactive experience showcasing an innovative game to foster collaboration, ignite discussions and use gaming for quality improvement.

We will immerse participants in the hectic environment of a busy hospital with “Flow,” a strategic board game designed to challenge you to optimise patient flow and resource management in high-pressure situations of high complexity.

We will blend gaming with meaningful learning, enhancing improvement skills while enjoying the process!

After this session, participants will be able to:

• Understand complexity of flow through hospitals and how to improve flow with simple tricks


• Understand application of design thinking for generating ‘games’ for improvement

Christian Subbe NHS Wales; Wales

Leesa Parkinson Ysbyty Gwynedd Hospital; Wales