Friday 23 May 2025 | 14:15-15:15

Format: Workshop

Stream: People

Content filters: n/a

Despite our best efforts, progress to improve the experience of giving and receiving care in our health systems has been insufficient. This session will explore how the emergence of healthcare’s socio-technical systems is a primary driver of our lack of progress and how a Care Operating System approach can help overcome a system that has not been designed to produce the desired results. The IHI CareOS framework will be presented with real world results along with a practical guide to scaling this novel approach across the globe.

Objectives:

• Understand how healthcare’s socio-technical system has emerged and how it is different from highly reliable industries that we often seek to compare to.


• Describe the need for an organizational approach to limiting clinician cognitive overload by designing a system that provides the right insights at the right time directly within the clinical workflow.


•  Articulate how an operating system can serve as a major driver of the desired organizational culture, productivity and efficiency and clinical outcomes.


• Understand how a care operating system optimizes the technology that health systems have already invested in to deliver the best possible value while enabling highly efficient and effective care and system re-design.

Josh Clark Institute for Healthcare Improvement (IHI); USA 

Susan Hannah Institute for Healthcare Improvement (IHI); USA