Senior Director of Patient Experience and Engagement, University Health Network; Canada

Laura is a clinician and healthcare leader with over 20 years experience in the field of patient and family engagement including the development of the Ontario provincial framework. She is the Senior Director of Patient Experience and Engagement for the University Health Network (UHN). UHN is Canada’s largest health system with 2 acute care hospitals, provincial cancer centre and network of rehabilitation centres treating 35,000 inpatients and 1.2 million outpatient visits per year. The Patient Experience and Engagement team provide leadership and support for TeamUHN to engage patients in their care and through organizational decision-making.

Laura is also an advocacy partner to her 18-year old son who has a rare genetic condition called GRIN1. Their journey has been documented in the podcast ‘Unlocking Bryson’s Brain’. This experience prompted Laura to pursue a Doctorate in Rehabilitation & Health Leadership at Queen’s University with a focus on supported and inclusive living for young people and adults with intellectual disabilities.