Thursday 22 May 2025 | 13:15-14:30

Format: Workshop

Stream: Safety

Content filters: Recommended for those new to quality improvement

Session chair: Ralph So Albert Schweitzer Hospital; Netherlands

At the International Forum, we will explore the ground-breaking impact of patient-activated rapid response systems on safety in hospitals, spotlighting the leading patient-safety innovation of 2024. Following the implementation of Martha’s Rule in the UK and the publication of the SCCM’s good practice guidelines for care of deteriorating patients, this workshop emphasises the critical patient perspective and alignment with the COM-B behaviour change model. Through practical examples and success stories, participants will discover how hospitals can effectively empower patients to activate rapid responses, leading to enhanced safety and improved care outcomes. We will also look at how organisations are learning from others and using the insight that patients can bring. We will present actionable strategies for integrating these systems, overcoming challenges, and ensuring patient confidence. Participants will explore evidence-based metrics for hospitals to track impact while fostering continuous improvement. Experts will share insights on how to transform hospital’s safety protocols by making patient empowerment a core component of rapid response systems in this vital healthcare breakthrough.

In this session, participants will:

• Explore opportunities for collaborating with patients and families to enhance patient safety in hospital


• Identify behavioural drivers of patient safety using the COMB model and apply those to clinical deterioration in hospital


• Map local barriers and enablers for working with patients to improve safety in hospitals through implementation of Patient Activated Rapid Response systems

Christian Subbe NHS Wales; Wales

Henrietta Hughes Patient Safety Commissioner; England