Thursday 22 May 2025 | 15:00-16:00

Format: Keynote

Should every healthcare professional see themselves as CFO of building social capital in their organisation?

In this insightful keynote, Dr. Thomas Lee, Press Ganey’s Chief Medical Officer, will introduce a compelling new framework, urging leaders to invest in trust, teamwork, and high-reliability practices with the same rigour that financial leaders bring to managing budgets, or safety managers to initiatives like hand hygiene. Building on Amy Edmondson’s teaching around teamwork and psychological safety, Dr. Lee will demonstrate why building strong social connections within healthcare teams is crucial in driving sustainable success and elevating patient care.

Thomas Lee Brigham and Women’s Hospital in Boston, Massachusetts, and Press Ganey, Inc; USA