Thursday 25 November 2021 | 10:30-11:15

Format: Workshop

Stream: Safety

Content filters: Patient, service user or carer co-presenter

The SingHealth Duke-NUS Institute for Patient Safety & Quality emphasizes 3 key leadership attributes for building local organization culture of patient safety. These are the “3Cs” for leaders for building a proactive, generative patient safety culture, and promoting effective technical and adaptive changes in a contextual environment: Communication, Co-Creation & Conflict Resolution.

The strengthening of patient safety and quality culture requires a virtuous patient safety and quality ecosystem that takes time and constant efforts to develop. We believe while building this ecosystem it is necessary to concomitantly promote, synergize relevant contributing constituent cultures and have a robust patient safety engagement effort.

After this session, participants will be able to:

• Understand the basis of building an empowering and adaptive culture which enable healthcare staff to succeed together in an learning system


• Understand the foundational skills to promote buy-in in new programs and taking ownership to change to an accountable learning system


• The use of storytelling in sharing experiences to motivate staff and to help them understand and internalize the relevancy of their programs within their area of practice

Tan Kok Hian, SingHealth Duke-NUS; Singapore

Zann Foo, SingHealth Duke-NUS; Singapore

Tang Joo Ying, SingHealth Duke-NUS; Singapore

Ai Ling Sim-Devadas, SingHealth Duke-NUS; Singapore

Ellil Mathiyan Lakshmanan, SingHealth Duke-NUS; Singapore