Regional Director, Asia Pacific, Institute for Healthcare Improvement (IHI); USA

Lisa McKenzie, BPhysio(Hons), MHA, GAICD, is the Regional Director, Asia Pacific, at the Institute for Healthcare Improvement (IHI). Ms. McKenzie supports organisations in the region to accelerate the pace of improvement and achieve impactful results. This includes overseeing multi-year partnerships with Safer Care Victoria (Australia) and the Singapore Ministry of Health to deliver transformative changes for the populations they serve. Ms. McKenzie advises leaders on strategies to advance the quality of health systems and presents programs internationally to build improvement science capability. She has worked for more than 20 years in the health sector and has extensive experience in the co-design, delivery and spread of large-scale improvement programs. Prior to joining IHI, Ms. McKenzie was in various leadership roles at one of Australia’s major tertiary health services (Melbourne Health), including Chief of Staff, and Director of Transformation and Quality. Ms. McKenzie has a Masters of Health Administration and a clinical background in physiotherapy. She has completed IHI’s onsite Fellowship Program and is a graduate of the Australian Institute of Company Directors.