Royal Free London NHS Foundation Trust; England

Karen Turner is the Senior Improvement Advisor for the Royal Free Site. Her role involves supporting the RFH coaches, advising teams on QI methodology, supporting and leading site wide Improvement projects, teaching and ensuring that learning is spread and shared. She is passionate about asking, listening and doing ‘what matters’ for both staff and patients and is working to develop a Trust Wide Strategy for involving patients in all improvement work. Karen qualified as a physiotherapist in 1996 and worked in different acute trusts and community settings before she specialised in Oncology and Palliative Care. She worked at the Royal Free for 17 years as a physiotherapist before taking this Improvement role in October 2019. Karen became interested in the world of Quality Improvement during a year as a Florence Nightingale Leadership Scholar in 2017 and thanks to the Royal Free Charity, had the opportunity to attend the London IHI forum where she first heard about the ‘what matters to you’ movement. Karen has published original research in the area of Cancer Rehabilitation and has co-authored a chapter in a Textbook of Palliative Care. She has presented widely on the what matters to you movement and continues to try and embed #wmty in all the improvement work at the Free.