S13: Scale and spread interventions to drive improvement
Friday 15 August 2025 | 10:50-12:20
Format: Presentation
Stream: Change
Part 1: Scaling and Spreading Improvement: A healthcare Community of Practice for Shared Learning Within and Across Organisations
Discover how the success of The Singapore Healthcare Improvement Network, SHINe, a collaborative platform for cross-organization’s learning in Singapore’s healthcare system which aimed to reduce harm in patients by 30% in 3 years through Medication Safety, Surgical Safety promotion and Healthcare Infection Prevention workstreams, laid the foundation for TeamSCALE™, an ambitious next step in scaling and spreading best practices within and across SingHealth institutions and Care partners. Building on these achievements, TeamSCALE™ is designed as a Community of Practice (CoP) to embed SHINe’s principles within organizations. This session will explore the evolution from SHINe to TeamSCALE™, focusing on strategies for fostering collaborative learning, scaling improvement efforts, and sustaining a network of champions. Engage with experts who pioneered SHINe and apply these lessons to your healthcare context.
Lee Chien Earn Singhealth; Singapore
Pang Nguk Lan KK Women’s and Children’s Hospital; Singapore
Part 2: Health for life–Improving the ‘Big Dots’ in Singapore with Redesigned Large Scale Improvement Initiatives
Singapore’s health strategy uses a population-based approach to encourage Singaporeans to live healthier lives. This session describes how the National Improvement Unit (Singapore) utilised a modified Breakthrough Series collaborative to improve Diabetes Care and modified action lab design to improve other chronic disease care management in primary care. This session describes how the two phases of the National Diabetes Collaborative utilised a modified IHI Breakthrough Series Collaborative methodology to reduce diabetes admission (Phase 1) by 10% (in 18 months) and decrease average HbA1c of diabetic population by 1% (in 12 months) with over 30 teams across tertiary and primary care settings participating in this collaborative. This project shares lessons learned from this national collaborative, with varying results across sites, the spread and scaling of interventions nationally.
Bang Chungli MOH Office for Healthcare Transformation; Singapore
Eunice Wong MOH Office for Healthcare Transformation; Singapore
Part 3: Enhancing Efficiency and Quality in Healthcare: Value Management at the Point of Care
This session focuses on an innovative approach to quality improvement, emphasizing better outcomes and patient satisfaction while maintaining or reducing costs. We aim to introduce the “Value Management” concept for healthcare quality improvement. Based on Lean accounting principles, helps organizations shift from volume-based to value-based systems, allowing them to thrive, not only survive. We will discuss various tools, review the improvement model, and provide examples from facilities that have implemented this model. An evaluation framework for improvement initiatives will be provided to help participants quantify the program’s impact. Additionally, we will share specific examples of cost reduction and quality improvement from various healthcare systems worldwide. Using real-life examples, strategies for evaluation, spread, and scale-up will also be discussed. This session is a must-attend for anyone looking to enhance quality and efficiency in healthcare. Don’t miss the chance to gain insights and strategies that can drive meaningful improvements in your organization.
Poonam Gupta Oxleas NHS Foundation Trust; United Kingdom
Azhar Ali Centre for National Health Insurance, Kingdon of Saudi Arabia; Saudi Arabia
X8: NHG’s Journey in Using Medication-use Technology for Medication Safety
Wednesday 12 August 2025 | 11:00-15:30
Format: Off-site site visit
Location: National Skin Centre, National Healthcare Group
Join us for National Healthcare Group’s (NHG Health) Journey in Using Medication-use Technology for Medication Safety, an immersive experience day that delves into how NHG has leveraged medication-use technology and automation to drive medication safety and operational efficiency across diverse care settings.
X7: NHG Health’s Journey in Using Medication-use Technology for Medication Safety
Wednesday 13 August 2025 | 11:00-15:30
Format: Off-site site visit
Location: Tan Tock Seng Hospital and National Healthcare Group (NHG) Pharmacy Services Centre.
Join us for an immersive experience day that delves into how NHG Health leverages on medication-use technology and automation to drive medication safety and operational efficiency across diverse care settings. Gain deeper insights into our strategic use of closed-loop medication management systems, pharmacy automation, and ConviDose convenient dose packaging through two site visits – Tan Tock Seng Hospital and NHG Pharmacy Services Centre.
X6: Greening Healthcare, Healing Lives – Integrating Sustainability and Innovation in Patient Care
Wednesday 13 August 2025 | 11:00-12:30
Format: Off-site site visit
Location: Ng Teng Fung General Hospital (NTFGH)
PART 1 (AM): Greening Healthcare, Healing Lives – Integrating Sustainability and Innovation in Patient Care
Location: Ng Teng Fong General Hospital (NTFGH)
An oasis in a dense city, the 700-bed Ng Teng Fong General Hospital (NTFGH) is twinned with the 400-bed Jurong Community Hospital (JCH) to ensure patient-centred services are delivered in a seamless and integrated way.
NTFGH and JCH combines high-tech innovation with high-touch care, delivering personalized healing experiences. Advanced medical technology meets empathetic staff, soothing environments, fostering holistic recovery and well-being.
NTFGH and JCH has won numerous international hospital design and innovation awards as healthcare facilities that create a conducive healing environment for patients & staff and leverages on technology and AI to transform and improve patient care.
PART 2 (PM): Leading Change: How Grassroots Innovation Shapes Organizational Continuous Improvement Journey
Location: KK Women’s & Children’s Hospital
Discover how KKH’s ground-up initiatives have transformed patient care and operational efficiency by integrating frontline engagement with change management. This session highlights the synergy between staff suggestions captured through Bank de Idea and visual problem-solving using Synergy Boards, all underpinned by QI and Lean methodologies. Learn how these tools empower staff to identify, prioritize, and implement impactful improvements aligned with organizational goals. Through interactive discussions and live demonstrations, participants will explore practical strategies to foster a culture of continuous improvement and create lasting value for patients, staff, and the organization.
X5: Empowering Health: Building an Ecosystem of Care for Sembawang Residents
Wednesday 13 August 2025 | 11:00-15:30
Format: Off-site site visit
Location: Sembawang Polyclinic (SEM)
Nestled within the vibrant Bukit Canberra development, Sembawang Polyclinic stands as a beacon of health and wellness, integrated seamlessly into the sports and community hub. Its close collaboration with co-locating agencies such as SportSG makes it more than just a one-stop centre for primary care. With personalised and multidisciplinary healthcare model coupled with innovative programmes, care for the resident is aligned with Singapore’s HealthierSG initiative, championing health promotion and preventive care. Experience our holistic approach to care, where every step adds to years of healthy lives to our patients.
X4: Visit to Esplanade – Theatres on the Bay
Wednesday 13 August 2025 | 09:00-16:00
Format: Off-site site visit
Join us on an enriching excursion to Esplanade – Theatres on the Bay, Singapore’s iconic national performing arts centre. Explore the intersection of arts, wellbeing, and health through this specially curated three-part experience, which includes an exclusive sharing on Esplanade’s arts and wellbeing initiatives, music workshops that provides a hands-on experience of Angklung playing (no musical experience needed) and a backstage tour to discover the inner workings of an arts centre and how a show is brought to life on stage.
X3: Leveraging on Technology to empower Seniors to drive Active Ageing in Bedok
Wednesday 13 August 2025 | 11:00-12:30
Format: Off-site site visit
Location: THK
The centre utilizes innovative tools and technology to enhance seniors’ daily experiences and activities, promoting engagement and independence.
Senior Involvement: Seniors are not just participants but actively involved in running or managing the centre, showcasing their ability to adapt to and leverage on technology to improve their well-being.
Active Ageing Focus: The centre serves as a hub for promoting active ageing, where technology plays a crucial role in supporting healthier, more connected lives for seniors while working together with community nurses.
X2: Woodlands Health Campus – Vibrant and SMART Campus Tour
Wednesday 13 August 2025 | 11:00-15:50
Format: Off-site site visit
Officially opened in July 2024, Woodlands Health Campus is the newest integrated healthcare development in Singapore. It features integrated care across pre-hospital, acute, ambulatory and community settings. Delegates will experience how the campus was designed for the community with place-making to promote health and social connection, creating a green, healing and sustainable environment, and foresting innovation and research for “smartness”. As one of the rare large-scale healthcare projects designed and built during the COVID-19 pandemic, this session will also cover key learnings and how designs were revised to meet future pandemics.
X1: Transforming Resident Care Through Innovation and Technology
Wednesday 13 August 2025 | 11:00-15:50
Format: Off-site site visit
Location: Vanguard Healthcare
Innovation and technology are revolutionizing nursing home care, significantly improving the quality of life for residents and staff.
This session share our experience at Tampines Care Home, where we trialled proof-of-concept technologies and new ideas into our services.
We’ll explore how our technology adoption, focusing on care and safety towards operational efficiency and personalised care plans.
W8: But why did it all make perfect sense at the time? Enhancing incident investigations using Human Factors (Part Two)
Wednesday 13 August 2025 | 13:30-16:30
Format: Workshop
This workshop teaches participants to bring the elucidation of human factors to the fore when investigating clinical incidents, with the aim that impactful and sustainable improvements can be made to systems and human performance.
Participants will learn experientially by conducting interviews with interactive role players, portraying the first, second and third victims of incidents crafted from actual occurrences in our campus.
Those who conduct incident investigations or are in positions of accountability to make decisions on post-incident recommendations should attend this workshop.
Through the workshop, participants will better appreciate how the scientific rigour of investigation is applied in tandem with the art of understanding human behaviour and frailties of healthcare providers. They will explore the various types of human errors to enhance their ability to conduct nuanced investigations.
With this enhanced appreciation, we envisage that participants will be better able to identify latent error, implement interventions that address root cause of human and system error, and create safer and more reliable environments for patients and healthcare providers.
After this session, participants will be able to:
- Apply human factors concepts on how to conduct system-based incident investigations that transcend beyond individual blame, incorporating models of human information processing and taxonomies of unsafe acts.
- Practice crucial skills such as conducting RCA interviews and speaking with staff in a fair, learning-focused way after adverse events, utilising human factors principles to enhance communication and understanding.
- Develop effective recommendations using a hierarchy of interventions model to create sustainable changes that address root causes, considering various types of errors including perceptual, decision, and execution errors.
Tan Hai Yang Ng Teng Fong General Hospital (NTFGH); Singapore
Chen Yongsheng Ng Teng Fong General Hospital (NTFGH); Singapore
Rexford Del Rosario Ng Teng Fong General Hospital (NTFGH); Singapore
Gerald Chua Ng Teng Fong General Hospital (NTFGH); Singapore
Syahid Hassan Changi General Hospital (CGH); Singapore
Tan Yuen Ming Ng Teng Fong General Hospital (NTFGH); Singapore