Friday 11 June 2021 | 13:15-14:00

Format: Workshop

Stream: Building Capability and Leadership

Additional filters: Includes examples of using technology to enable change, Co-presented with patient, service user or carer

The tweetchat is an increasingly powerful method in our improvement toolkit. It’s a channel for genuine engagement and co-production in healthcare, through which patients, families, staff and leaders can work together to create change. Tweetchats provide an outstanding channel for participation, with thousands of people contributing in an hour-long session, reaching and influencing millions of others and harvesting many new ideas. In this workshop, the participants will set up, run and analyse a real tweetchat in real time. We’ll learn experientially how to set up a tweetchat, how to ignite an impactful virtual conversation and how to follow up and analyse the outcomes.

After this session, participants will be able to:

• Organise a tweetchat to achieve their goals in terms of influence, spread, and ideas generation for improvement


• Identify and work through social media super influencers to attract lots of people to their tweetchat


• Facilitate a tweetchat and use a variety of (free) analytical packages to understand the outcomes

Leigh Kendall, NHS Horizons; England

Helen Bevan, NHS Horizons; England

Hugh McCaughey, NHS England and Improvement; England