C1: Empathy, automation and AI in healthcare: making technology person-centered

Wednesday 9 June 2021 | 12:00-12:45

Format: Lecture

Stream: Person and Family-Centred Care

Additional filters: Includes examples of using technology to enable change

AI and automation hold vast potential for improving healthcare. But the increasing use of these technologies in patient-facing contexts could have significant implications for care delivery and patient experience. This session will look at the impact these technologies could have on the ability of health services to treat people with empathy, dignity and respect. Through a series of scenarios - such as how robotic care assistants might affect dignity, and whether machine triage is seen as fair and respectful - the session will explore where these technologies could facilitate empathy and person-centredness or undermine them, and consider where the boundaries between technology and human agency should lie.

After this session, participants will be able to:

• Understand some of the main developments in AI and automation in healthcare
• Appreciate how these technologies can impact person centred care – both positively and negatively
• Think critically about the implementation of AI and automation technologies in healthcare and where the boundaries between human agency and technology should lie

Tom Hardie, The Health Foundation; England

Tim Horton, The Health Foundation; England

Katie Clarke-Day, Coalition for Personalised Care; England

Rebecca Fisher, The Health Foundation; England