Director Patient Experience Consumer Engagement, Alfred Health; Australia

Katrina Lewis, Director Patient Experience Consumer Engagement Alfred Health. I am currently in the position of Director Patient Experience Consumer Engagement. My healthcare work experience has had a focus on both operational and professional roles including the development and implementation of systems and processes aimed at improving patient and staff experience, service delivery, and broader organisational imperatives. My interest and area of work focuses on strategy development, continuous improvement and using methodologies such as co-design to foster consumer and community engagement. I am also passionate about building leadership and facilitation capability to create environments that foster creativity and innovation and deliver high quality compassionate care.