Keynote Speakers

Derek Feeley

CEO, President, IHI; USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.

Prior to joining the IHI, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.

Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.

In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Donald M. Berwick

MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Euan Wallace

CEO, Safer Care Victoria; Australia

Professor Euan Wallace AM is the inaugural Chief Executive Officer of Safer Care Victoria, Victoria’s lead agency for quality and safety improvement in healthcare.
Professor Wallace is an academic obstetrician and gynaecologist by training. Prior to his appointment to Safer Care Victoria, Professor Wallace was the Director of the Women’s Health Program at Monash Health, Victoria’s largest women’s health service. In that role, he established a clinical governance framework to drive and embed a culture of healthcare improvement.

Professor Wallace is also the Carl Wood Professor and Head of Department of Obstetrics and Gynaecology at Monash University where he leads a perinatal medicine research group. His research interests are in fetal development, maternal health, stem cell biology and patient safety.

Fiona Godlee

Editor-in-chief, The BMJ; UK

Fiona Godlee is the Editor in Chief of The BMJ. She qualified as a doctor in 1985, trained as a general physician in Cambridge and London, and is a Fellow of the Royal College of Physicians. She has written and lectured on a broad range of issues, including health and the environment, the ethics of academic publishing, evidence based medicine, access to clinical trial data, research integrity, open access publishing, patient partnership, conflict of interest, and overdiagnosis and overtreatment. After joining The BMJ as an assistant editor in 1990, she moved in 2000 to help establish the open access publisher BioMedCentral as its founding Editorial Director for Medicine. In 2003 she returned to BMJ to lead its Knowledge division and was appointed Editor in Chief of The BMJ in March 2005. Fiona is honorary professor at the Netherlands School for Primary Care Research (CaRe), honorary fellow of the Royal College of General Practitioners, a senior visiting fellow at the Institute of Public Health at the University of Cambridge, honorary fellow of the Faculty of Public Health and a by-fellow of King’s College Cambridge. She is on the advisory or executive boards of the Health Improvement Studies (THIS) Institute (, Alltrials (, the Peer Review Congress (, the International Forum for Quality and Safety and Healthcare (, Evidence Live (, Preventing Overdiagnosis (, the UK Health Alliance on Climate Change ( and the Climate and Health Council. She was a Harkness Fellow (1994-5), President of the World Association of Medical Editors (WAME) (1998-2000), Chair of the Committee on Publication Ethics (COPE) (2003-5), and PPA Editor of the Year (2014). Fiona is co-editor of Peer Review in Health Sciences. She lives in Cambridge with her husband and two children.

Gary Kaplan

Chairman and CEO, Virginia Mason Health System; USA

Dr. Kaplan’s leadership at Virginia Mason has been recognized by the Harvard Business School as a standard-setting approach to improving cost and quality; he is widely recognized as one of the most influential physician executives in health care. He has developed and led national “market-place collaboratives” with key employers to reduce health costs and dramatically improve both employee productivity and corporate competitiveness.

Jason Leitch

National Clinical Director, Scottish Government; Scotland

Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.

Vania Deonizio

Founder and Executive Director, Dancin Power

Vania Deonizio, founder and Executive Director, Dancin Power, is a dancer, choreographer, and an advocate for cultural change fighting for hospitals to treat humans as individuals who benefit from having access to creative and expressive arts during hospitalization. Born in Rio de Janeiro and raised throughout Brazil, Vania founded Dancin Power in the spring of 2006, while living in the United States. Dancin Power is a nonprofit organization that broke barriers in medicine by developing the first-of-its-kind revolutionary approach of teaching adapted dance lessons to hospitalized children to reduce the negative impact of hospital stays on their health, self-esteem, and emotional well-being. Her goal was to create a program that would enhance hospitalized children’s quality of life by providing an outlet for them to express their emotions, move their bodies, give them a sense of self, provide normalcy, and help them feel uplifted. Thanks to her passion and determination, today, over 16,000 hospitalized children and their families at eight children’s hospitals across the United States have been positively impacted by the power of music, movement, mindfulness, and dance. After years of seeing the practical impact of her work, she decided to delve into the academic perspective and has been pursuing a graduate degree in Counseling Psychology with an emphasis in Expressive Arts Therapy. Vania has been featured by NBC, NowThis, and The Huffington Post, where a video of her work went viral, garnering the attention of millions of viewers worldwide. She has been awarded the Front Line Scholar Award from TEDMED and was recently named by the British Medical Journal and Institute for Healthcare Improvement as their International Forum on Quality and Safety in Healthcare 2018’s Artist-in-Health Resident.

Other Speakers

Alison Kitson

Vice President and Executive Dean for the College of Nursing and Health Sciences at Flinders University South Australia

Alison Kitson is an internationally recognised translational science researcher and nursing leader. She currently combines an active research career with her role as inaugural Vice President and Executive Dean for the College of Nursing and Health Sciences at Flinders University South Australia. In 2017 she was appointed to the Board of the Australian Commission on Safety and Quality in Health Care.

Alvin Shang Ming Chang

Senior Consultant, Department of Neonatology, KK Women’s and Children’ Hospital; Singapore

Dr Alvin Chang is a Neonatologist and Paediatrician by profession. His interest includes neonatal pulmonology, neonatal transport, healthcare quality and patient safety. Using quality improvement methods, he introduced changes within the NICU, KK Women’s and Children’s Hospital, resulting in at least 50% reduction of chronic lung disease of infancy. This won merit awards at the 2nd Singapore Paediatric and Perinatology Annual Conference 2013 and the Ministry of Health (MOH) Healthcare Quality Improvement Poster 2012, Singapore. He speaks regularly at various platform in neonatology, healthcare quality and safety, both locally and internationally. Dr Chang also had published peer-reviewed papers in various journals.

Amanda Reeves

Improvement Manager,  Redesign, The Royal Children’s Hospital; Melbourne, Australia

Amanda Reeves is an Improvement Manager for Redesign at the Royal Children’s Hospital, Melbourne. She enjoys using her background as a Service Designer and Futurist to identify emerging trends, prototype solutions, and craft strategies that help deliver quality care for patients as we face increasing demand and complexity of care.

Andrew Likaka

A Medical Doctor with postgraduate studies in Public Health, currently serving as the Director of newly established Quality Management Directorate in the Ministry of Health in Malawi. He is responsible for providing strategic leadership and coordination of quality of care in the health sector. Dr. Likaka is an Improvement Advisor (IHI) and a Global Health Specialist. He has expertise in health program design, implementation and evaluation. Before moving to the Ministry of Health headquarters, Andrew managed a handover of a 15-year long HIV and TB Project from MSF-Belgium in Thyolo District to Malawi Government, including setting up an initiative aimed at improving the quality of care for People Living with HIV and AIDS at a community level. He has worked in various capacities from a Medical Officer, Senior Medical Officer, Chief Medical Officer, District Medical Officer and District Health Officer in different Districts in Malawi. Dr Likaka has facilitated development of various health policies and strategies. He is a passionate member of ISQUA, serving as a Fellowship Programme Curriculum Advisor. Dr. Likaka is the Chair of the National Quality Commission in Malawi and has spent most of his career setting up new systems and developing policies to improve quality of health care in Malawi.

Anne Duggan

Clinical Director at the Australian Commission on Safety and Quality in Health Care

Conjoint Professor Anne Duggan is a Clinical Director at the Australian Commission on Safety and Quality in Health Care. Dr Duggan is a highly respected Gastroenterologist with significant operating and leadership experience in a range of healthcare settings. She is passionate about improving health care services through sharing knowledge and collaborating across all aspects of the health system. At the Commission, Dr Duggan leads the development of the Australian Atlas of Health Care Variation series, chairing the Atlas Advisory Group. She was previously Director of Clinical Governance for Hunter New England Health, is a Gastroenterologist at John Hunter Hospital in Newcastle NSW and is a Conjoint Professor in the School of Medicine and Public Health at the University of Newcastle.

Anette Nilsson

Development and Strategic Officer, Qulturum, Region Jonkoping County; Sweden

Anette Nilsson works as a development strategist in Region Jönköping County.  She has broad experience from working at Qulturum for many years with improvement, leadership and coaching nationally and internationally. She has been a fellow at IHI and worked

as project manager for a national leadership program in an agreement between the government and SALAR (Swedish Association of local Authorities and Regions) for better quality of life for older people. She is also the founder of project “Passion for life” which won the EU innovation price in 2014 in active ageing. She was an  SAB member for the International Forum 2016 in Gothenburg. Recently, her focus has been on development strategies, how to support the movement from hospital to primary care and empower people to take responsibility for a healthy life. Networks, world-wide efforts and innovations are her source of inspiration.

​​Azhar Ali

BSc(Hons), MBChB, MRCGP(UK), MBA, Executive Director and Head of Middle East/Asia Pacific, Institute for Healthcare Improvement (IHI), is the lead for IHI's portfolio of work in the Middle East and Asia Pacific regions.

Prior to joining IHI, Dr. Ali spent five years at the Abu Dhabi Health Services Co. (SEHA) in Abu Dhabi (UAE), initially as the Director of Clinical Affairs & Quality, Ambulatory Healthcare Services and then latterly as the Group Quality & Physician Services Director. Dr. Ali is also a Consultant in Family Medicine and has nearly 20 years of clinical experience. He also spent nearly three years as a surveyor for Joint Commission International Accreditation (JCIA).

Previously, Dr. Ali served as a Clinical Director of Primary Care in Lanarkshire, Scotland and was a GP Principal and partner at Strathaven Health Centre in Lanarkshire. Dr. Ali was also National Clinical Lead for the Royal College of General Practitioners (RCGP) Scotland’s flagship programme, Living Better, and served as Co-Chair/Primary Care Lead for the Respiratory Managed Clinical Network in NHS Lanarkshire.

Dr. Ali is a graduate of the University of Glasgow and Imperial College, London. Additionally, Dr. Ali holds an MBA (with distinction) from the University of Strathclyde. Dr. Ali is a member of distinguished medical​ ​societies including the Royal College of General Practitioners (UK). He is a member of the Faculty of Medical Leadership and Management (FMLM), UK, and is an alumnus of the INSEAD Middle East Health Leadership Programme.

Ben Gorrie

President of the Congress of Aboriginal and Torres Strait Islander Nurses and Midwives

Ben Gorrie holds the position of the President of the Congress of Aboriginal and Torres Strait Islander Nurses and Midwives. Ben was born in Melbourne and has lived there his whole life. His family originate from Kurnai/Gunai people of East Gippsland. Ben is a Registered Nurse with experience in education, critical care, mental health, pre-hospital and primary health care. He currently works full time as a Clinical Nurse Specialist with the Victorian Government and casually with Monash Health. Even though he is not working in the area, Ben continues to have a passion for education, and does whatever he can to increase the amount of Aboriginal and Torres Strait Islander Nurses that are graduating and entering the workforce.

Benjamin Nowotny

MBBS-PhD Candidate, Monash University; Melbourne, Australia

Ben is an MBBS-PhD candidate at Monash University in the final year of his PhD. He is Safer Care Victoria’s first PhD candidate. His research addresses improving patient safety. His many projects include identifying new indicators for health service safety and quality, encompassing patient feedback in the quality improvement process, analysing utility of sentinel event programs, assessing value in sharing system intelligence between agencies and exploring the utility of pricing for quality.

Bernie Harrison

Director ACHS Improvement Academy

Bernie Harrison, Director ACHS Improvement Academy, has 37yrs experience in health care: clinician, researcher & trainer. She has delivered quality improvement training programs in the Asia pacific region for over 17 years and has led breakthrough collaboratives in Australia. As a Fulbright Scholar in 2001 she studied health care improvement methods at IHI and Intermountain Health Care USA. She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history. Her previous positions include: Executive Director of Hospital Performance for the National Health Performance and Director of Leadership and Improvement Training at the Clinical Excellence NSW.

Carl Macrae

Associate Director of Research and Evaluation, Healthcare Safety Investigation Branch; UK

Carl Macrae is a psychologist specialising in how organisations achieve high levels of safety and resilience. His work focuses on how safety incidents and disruptive events are analysed and learnt from, and how organisations can be designed to support adaptation and improvement. Carl’s 2014 book, Close Calls, examines how airlines learn from ‘near-miss’ incidents. More recently, Carl’s work led directly to the establishment of the Healthcare Safety Investigation Branch (HSIB). Carl is a Visiting Senior Research Fellow at the University of Oxford and Associate Director of Research and Evaluation at HSIB.

Cat Chatfield

Quality Improvement Editor, The BMJ; UK

Cat is a GP and the Quality Improvement Editor for The BMJ, working in partnership with, and funded by, the Health Foundation to publish a series of articles supporting clinicians to improve healthcare. Prior to this, she created resources to teach and support clinicians to undertake QI work as Clinical Lead for BMJ Quality and briefly edited BMJ Quality Improvement Reports (now BMJ Open Quality). Cat has been involved in QI since undertaking a Darzi leadership fellowship during which she created leadership and QI development projects for doctors in training in the London Deanery.

Carrie Marr

Chief Executive, Clinical Excellence Commission; NSW, Australia

Carrie is the Chief Executive of the Clinical Excellence Commission (CEC). The CEC provides leadership in safety and quality to improve outcomes for patients. Since its establishment in 2004, the CEC has gained local, national and international recognition by developing and driving improvement initiatives in collaboration with consumers, clinicians, managers, and other health service partners. Trained originally as a nurse, she has 37 years experience in healthcare, including oncology, end of life care, organisational development, patient safety and quality improvement. Born and raised in Scotland, Carrie has worked extensively across the UK and Europe and is now in her fourth year in Australia – a place she now calls home, given the very mild winters!! Carrie is on a mission to help all of us ignite our passion for safe and reliable care.

Charlene Edwards

Executive Officer, Melbourne Social Equity Institute

Charlie Corke

Senior Intensive Care Specialist, Barwon Health, President Australian and New Zealand College of Intensive Care Medicine; Australia

Charlie Corke is one of Australia‘s leading Intensive Care Specialists  and is currently President of the College of Intensive Care of Australia and New Zealand.

Charlie undertook medical training at St Bartholomew’s hospital in London. He completed training as a physician and then trained as an anaesthesist. Finally he completed a third specialty program and commenced a career in intensive care. After working in Hong Kong Charlie came to Australia, initially working as Director of Intensive Care at the Repatriation Hospital in Melbourne. In 1991 he became Director of Intensive Care in Geelong. In 2008 he stepped down as Director to concentrate more on his diverse medical interests.

Charlie is regional clinical lead for the Advance Care Planning program and is the originator of the MyValues approach to advance care planning (  He lectures widely on medical communication and end-of-life decision-making. Charlie was featured on the ABC in the film ‘In the End’ and is a regular contributor to radio.

Charlie has recently published a book on end of life decision making entitled ‘Letting Go’  (Scribe, Melbourne).

Christine Dennis

Chief Executive Officer

ACHS Adjunct Associate Professor, Faculty Health Sciences, Flinders University Ba Nursing, Masters HSM, DBA, FAAQHC, FCHSM

Dr Christine Dennis joined the Australian Council on Healthcare Standards (ACHS) in July 2014 as the Chief Executive Officer.
Trained as a Registered Nurse / Midwife, Christine has worked in the Australian health care system for over 35 years. Practising clinically for the first 20 years, the past 15 plus years have included senior roles in policy and planning, health system operations and, in Chief Operating Officer/Chief Executive Officer roles in both the South Australian and the Northern Territory health systems.

She has led multifaceted change, safety and quality improvement programs aimed at raising organisational performance, and integrating service delivery across healthcare systems. Her current position incorporates overseeing the delivery of ACHS’s objectives within the Australian domestic market and, in international markets including Hong Kong, China, Indonesia and the Middle East.

Dr Dennis has also been an invited lecturer at the University of Technology Sydney and the University of Tasmania (Sydney Campus).
She holds a Bachelor of Nursing, a Masters of Health Service Management (Flinders University) and, a Doctorate of Business (University of South Australia). Dr Dennis is a Fellow of the Australasian College of Health Service Management, a Fellow of the Australasian Association for Quality in Health Care and has recently been appointed as the Chief Examiner (Australia) for the Australasian College of Health Service Management.

Christine Walsh

Director, Partners in Care, Health Quality and Safety Commission; Wellington, New Zealand

Chris Walsh is the Director, Partners in Care, the New Zealand Health Quality Safety Commission’s consumer engagement and participation programme. Chris has personal experience of breast cancer and through this has become involved with a number of health and disability consumer groups. She has been a consumer representative in executive positions and provided a consumer voice at many health and disability forums locally and internationally. Her consumer work was recognised in 2010 when she was awarded a Member of the New Zealand Order of Merit in the New Year’s honours for her contribution to women’s health.

Carolyn Gullery

Executive Director Planning, Funding and Decision Support at Canterbury DHB and West Coast DHB

Cynthia Wensley

Honorary Professional Teaching Fellow in Nursing, School of Nursing, University of Auckland, New Zealand

Cynthia is a registered nurse living in Auckland, New Zealand currently teaching at the School of Nursing, University of Auckland, New Zealand. In 2017, Cynthia completed her PhD, studying at Deakin University, Melbourne, Australia. Her research involved developing a multidimensional framework representing patients’ perspectives of comfort that can be applied to specific populations to guide practice and quality improvement initiatives. This research was the result of an effective multi-disciplinary collaboration involving medical and nursing researchers from Australia and New Zealand. Cynthia’s overall research interests lie in health service evaluation, particularly improving quality, safety and experience of care.

David Plunkett

Chief Executive, Eastern Health; Australia

David Plunkett joined Eastern Health in 2002. In February 2010, David was was appointed Chief Nursing and Midwifery Officer. In addition to this role, he was also appointed as Executive Director of Acute Health in May 2013, where he held both positions until September 2016 when he was appointed as Chief Executive, Eastern Health. Previously, David has held senior roles at Epworth Richmond and Latrobe Regional Hospitals. He holds a Master of Business Administration, is a surveyor with the Australian Council on Healthcare Standards and a Graduate of the Australian Institute of Company Directors. David is a registered nurse with post graduate clinical qualifications.

David Galler

Intensive Care Specialist, Middlemore Hospital

David Galler is the son of Polish Jewish refugees who ate pork and made yoghurt from sour milk.

After attaining his first degree at Victoria University, he worked as a bus driver in Wellington. During his time driving the big reds, he helped women with prams board his bus and made endless polite conversation with the good citizens of Wellington. He also became well known for not charging customers who boarded the bus with freshly ground coffee. He was finally let go for refusing to wear socks so decided to become a doctor.

David Galler was the clinical lead at Ko Awatea and programme Chair of the annual APAC Forum, now sadly no more; he remains in practice as an Intensive Care Specialist at Middlemore Hospital where he has worked for 28 years.

He is a visiting specialist to the National Health Service of Samoa and is engaged by the Pacific Health Unit of Counties Manukau to advise on the development of people and health services in the Pacific.

David is a cofounder of the small group responsible for a 21%  reduction in Green House Gas Emissions from his own organisation and together with others leading national work to reduce healthcare’s carbon footprint and realise the health benefits and cost savings that these will bring.

During his career, he has held a variety of leadership roles within the DHB and in broader society. He once was the Vice President, then President of the Association of Salaried Medical Specialists and for 7 years the Principal Medical Advisor to the Director General and Ministers of Health. He is now basking in the afternoon of his career and is contemplating what he should now do with what remains of his one and only precious life.

His first book, Things That Matter – Stories of Life and Death published by Allen and Unwin has been a NZ best seller.

David speaks frequently at medical conferences and to non medical audiences; he also is a random contributor to The SpinOFF and other publications.

Debbie Wild

Deputy Director, Office of Improvement Science at Changi General Hospital

Ms Debbie Wild is currently Deputy Director, Office of Improvement Science at Changi General Hospital, a Faculty Member of the Singapore Healthcare Improvement Network and a member of the Improvement Advisor Group in the large scale initiative – Reduce Harm in Patients.

Debbie received her BSc Economics (Hons) from Bath University in the U.K. before joining the prestigious National Health Service’s (NHS) General Management Training Scheme. On graduating from the scheme she undertook a variety of general management positions in the NHS over a period of ten years. She has also worked as a Researcher in Health Economics at the University of Sheffield. Before moving to Singapore in 2002, she worked for the Audit Commission as a Senior Specialist in the Healthcare Performance Audit Unit. Debbie graduated from the Institute for HealthCare Improvement (IHI) Improvement Advisor Professional Development Programme in Boston in 2007 and more recently completed the University of Michigan Lean Certification Programme.

Deon York

Programme Manager, Health Quality Safety Commission; New Zealand

Deon York is the programme manager for the Partners in Care programme. Deon previously worked as programme manager for the Commission’s Open for better care patient safety campaign, senior advisor for the Commission’s mortality review committees and a senior policy analyst at the Ministry of Health. Deon has been president of the Hemophilia Foundation of New Zealand since 2007 and a volunteer with this organization since the late nineties. He is a member of the World Federation of Hemophilia’s (WFH) Board of Directors since 2010 and serves on a range of WFH committees.

Frederick C. Ryckman

MD, recently retired Senior Vice President for Medical Operations

Frederick C. Ryckman, MD, is a recently retired Pediatric Surgeon who specialized in pediatric liver and multi-organ transplantation. He was the director of solid organ transplantation for 30 years, and also the initial director of the ECMO perfusion program. He was the clinical director of the Pediatric Surgery Division and director of the ACGME fellowship in Pediatric Surgery. His active clinical surgical practice continued until his retirement as a Professor of Surgery in July 2018.

During his 35 years at Cincinnati Children’s Hospital he worked to help implement the safest and most reliable health care for children. He directed Medical Operations for the last 10 years of his career and served as the Senior Vice President for Medical Operations, and the interim Chief Operating Officer in 2015. In addition, as the Peri-Operative Service Director, he led the OR management team, surgical site infection prevention, and peri-operative safety initiatives. He also led the hospital wide efforts to address patient flow and capacity management throughout Cincinnati Children’s Hospital’s inpatient and outpatient environment.

Dr. Ryckman has had the pleasure of presenting at many IHI National Forums, Strategic Partners Summer Camp, and collaborating with both the Scottish and Danish Patient Safety Initiatives. He is part of the teaching faculty for the IHI Hospital Flow Professional Development Program.

Geoffrey Smith

Senior Psychiatrist, Research and Strategy, Office of the Chief Psychiatrist, Western Australia. School of Psychiatry and Clinical Neurosciences, University of Western Australia; Australia

Geoffrey Smith is a Consultant Psychiatrist with extensive experience both as a clinician and senior executive in the WA health system, including Director of Mental Health Services, Chief Medical Adviser in Strategic Planning and Evaluation and Medical Director of the Western Australian Centre for Mental Health Policy Research. He is currently Senior Psychiatrist, Research and Strategy with the Western Australian Office of the Chief Psychiatrist. Areas of special interest include person-centred care and implementation science. He has an appointment as Clinical Associate Professor in the School of Psychiatry and Clinical Neurosciences at the University of Western Australia.

Gerry Marr

Chief Executive, South Eastern Sydney Local Health District (SESLHD); Australia

Gerry Marr is the Chief Executive of South Eastern Sydney Local Health District. Prior to this appointment, Gerry held senior executive roles with the National Health Service (NHS) Tayside and system performance and human resources management with the NHS Scotland Department of Health.

With qualifications in nursing and education, Gerry is a passionate advocate for quality in health care delivery. He has led the implementation of a range of quality programs within both the NSW and the Scottish health systems, in partnership with other international healthcare agencies. He is an international guest speaker on the topic of quality and safety.

Glen Farrow

Adjunct A/Prof Glen Farrow, Director of Clinical Governance, Sydney Children’s Hospitals Network

Glen has been Director of Clinical Governance and Medical Administration at SCHN since 2012. SCHN is the largest provider of health care services to children in Australasia.

Glen is responsible for all medical staff professional issues, and for patient safety and the delivery of the highest quality of care to children at both Sydney Children’s Hospital Randwick, and the Children’s Hospital at Westmead. He also shares executive responsibility for the Sydney Child Health Program, which is delivered both within Australia and internationally supporting improved children’s healthcare in both first and developing world health systems.

He has previously held Director roles at Royal North Shore Hospital, Greater Southern AHS, and St Vincent’s Hospital Sydney and is a fully trained adult and paediatric general surgeon. He has deployed on many occasions with the Australian Defence Force as a surgeon and also officer commanding.

His clinical experience as a surgeon and in different professional roles gives him a unique perspective and a pragmatic approach to the issues faced in improving patient care and safety in hospitals. Understanding the vital importance of a systems approach Glen’s background as military officer and consultant surgeon brings a strong ethos of individual accountability and responsibility.

For safety systems to work, individuals must use them. Glen is now focused on how human factors interact with patient safety, bringing lessons from Aviation and Defence into the health “area of operations”.

Gervais Wansaicheong

Senior Consultant, Diagnostic Radiology, Tan Tock Seng Hospital

A/Prof Gervais Wansaicheong is a Radiologist with the Department of Diagnostic Radiology, Tan Tock Seng Hospital (TTSH). He is the quality reviewer officer for the department and has been involved with the Clinical Practice Improvement Programme (CPIP) since early days as a team member, leader and advisor. His latest project was on the process of notification of critical radiology results to referring clinicians. He is also the Clinical Director, Quality and Patient Safety Training Education Unit, CSI, OCG at TTSH. He provides leadership and oversight of the newly established Quality and Patient Safety Training Education Unit which supports and implements improvement programmes designed to increase quality literacy and capabilities in clinical teams. His interests include team dynamics and how to cooperate to achieve success as a group.

Goran Henriks

Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County; Sweden

Göran Henriks is Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County, Sweden

Mr. Henriks academic background is in Psychology from the University of Lund, and worked as a child psychologist. He holds a Master’s degree in Business Administration from University of Gothenburg. He worked as a child- and school psychologist during 1976-1983. Between 1978 and 2000 he was also engaged in top sport as he was coaching national teams in basketball.

Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group.

Göran is a board member of the Swedish Institute for Quality, SIQ. and the chairman of the South East Health Care regions Quality registers centre.

He is also the chairman of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement, Göran is also appointed as a Senior Fellow at the Institute of Health Care Improvement, He is also appointed as professor in Quality Management at University of Yerevan, Armenia.

Göran Henriks is appointed as key note speaker and teacher at many national and international conferences, such as the International Forum of Quality and Safety, APAC and the international ISQUA conference. He has written articles about balanced scorecard, learning, access and spread, and improvement of quality in cancer care.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Hing-Yu So

Service Director, Quality and Safety, NTE Cluster, Hospital Authority, Hong Kong

Jack Silversin

Founding Partner, Amicus, Inc.; USA

Jack Silversin heads a US-based consultancy that helps healthcare organisations to engage doctors in change. He is the thought leader regarding physician compacts. His clients include prestigious medical groups and hospitals across the US. He has worked in Canada and the UK. He is co-author of multiple articles and the book, Leading Physicians Through Change: How to Achieve and Sustain Results and holds an appointment to the faculty of medicine, Harvard University.

James Downie

CEO, Independent Hospital Pricing Authority

James Downie is the CEO of the Independent Hospital Pricing Authority (IHPA). Prior to this James was the Executive Director, Activity Based Funding, and led the teams that introduced the first National Efficient Price in Australia in 2012. He previously held roles with the Victorian Department of Health, the Royal Children’s Hospital Melbourne and various technical and operational roles in the resources industry.

Jane Murkin

Deputy Director General Quality, Governance & Risk, ACT Health; Australia

Jane has spent the past fifteen years of her career working in healthcare improvement at a system, country and government level driving programmes of improvement to transform health and care. Possessing extensive knowledge, skills and experience advising on the design and delivery of improvement approaches and programmes of work that have achieved transformational change in quality and safety of patient care with improved outcomes. Having held both senior executive and clinical leadership roles working in healthcare for over thirty years of her career, and is a nurse and midwife by background, retaining her professional qualification as a Registered General Nurse.

Janet Quigley

Assistant Secretary, Primary Health Care Reform and Implementation Branch, Health Systems Policy Division , Strategic Policy and Innovation Group, Department of Health; Australia

Janet Quigley is Senior Executive Officer in the Commonwealth Department of Health. She has worked on a range of Government policies including Primary Health Care reform, prevention and national emergency preparedness and response.

Jason Trubiano

Director of Antimicrobial Stewardship and Antibiotic Allergy, Austin Health; Australia

Jason Trubiano is an Infectious Diseases Physician and Director of Antimicrobial Stewardship and Antibiotic Allergy at Austin Health, Melbourne, Australia. He also holds a position at Peter MacCallum Cancer Centre as an infectious diseases physician and a current postgraduate scholar for the National Centre for Infections in Cancer. A prior a NHMRC PhD Scholar at the University of Melbourne and recent recipient of an NHMRC Early Careers Fellowship commencing in 2018. In collaboration with Murdoch University and Vanderbilt Medical Centre he has developed a translational and health services research program focused antibiotic allergy testing and its links with medication safety and antimicrobial stewardship programs.

Jenny Preece

Rural Health Network Manager, The Agency for Clinical Innovation; Australia

Jenny worked as a generalist community nurse and sole practitioner from the Dorrigo Multipurpose Service in NSW, servicing the farming community of the Dorrigo Plateau for 15 years. This experience provided the platform for a passionate interest in rural health and the unique challenges associated with equity and access to health services for rural communities.

Jenny joined the Agency for Clinical Innovation in 2013 to establish the Rural Health Network. The primary focus of the Network is to identify and showcase platforms for sharing rural innovation and to progress ground up priorities as identified by the rural Local Health Districts.

Jessica Perlo

Director, IHI Open School, IHI; USA

Jessica Perlo, MPH, Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Jim Lawson

Facilitator, The Jump; Australia

Jim Lawson is a performer, writer, creative producer and educator working across the arts, education, health and corporate sectors. His company Vessel creatively produces Play for Australia nationally and creates and collaborates on solo and small theatre works. Jim has extensive experience delivering professional development using Applied Theatre nationally and internationally. He is the recipient of the Caroline Chisholm Fellowship from Monash University & several other awards for his work.

Jo Zealand

Facilitator, The Jump; Australia

Since 1992, Jo has trained and worked in the performing arts as a facilitator, actor, director and producer. She has 25 years of experience facilitating groups of people from a wide variety of backgrounds and skills, utilising creative arts to develop personal awareness and well-being. For 10 years Jo has been co-director of ‘The Jump’, a troupe of actors who facilitate deep learning in organisations through the medium of the performing arts. She has toured internationally as a performer and director and has produced, written and directed over 40 theatre works and 10 short films.

Karin Thursky

Director, National Centre for Antimicrobial Stewardship; Melbourne, Australia

Professor Karin Thursky is the deputy head of Infectious Diseases at the Peter MacCallum Cancer Centre; director (CIA) of the National Centre for Antimicrobial Stewardship at the Peter Doherty Institute for Infection and Immunity, University of Melbourne; director of the Guidance Group at the Royal Melbourne Hospital; and principal fellow in the Department of Medicine at the University of Melbourne and the Sir Peter MacCallum Department of Oncology. An infectious diseases physician, she is a leader in the design and implementation of antimicrobial stewardship programs, with particular expertise in the use of computerised systems to support better antibiotic prescribing.

Kate Barnes

Director, Patient and Consumer Experience, The Royal Women’s Hospital, Victoria; Australia

Kate Barnes is the Director of Patient and Consumer Experience at The Royal Women’s Hospital. Kate has a rich and diverse background across corporate, aged care and health/hospital focused on customer and patient experience leadership, strategy, experience design, organisation change management, experience feedback measurement and customer centric / person-centric culture change.

Kevin Stewart

Medical Director, Healthcare Safety Investigation Branch; UK

Kevin Stewart is Medical Director of the Healthcare Safety Investigation Branch. His background is in Geriatric Medicine which he still practices part time in Winchester, England. He was a hospital Medical Director (CMO) in Winchester for 5 years before being awarded a Health Foundation QI Fellowship in 2009/10 at the Institute for Healthcare Improvement. During his fellowship year he undertook training in all aspects of patient safety and quality improvement and completed a Masters in Public Health at Harvard.  Before taking up his current post he was Director of the Clinical Effectiveness and Evaluation Unit at the Royal College of Physicians in London, leading the College’s work on national clinical audits, quality improvement and patient safety programmes.


Kiri Rikihana

Group Manager, mortality review committees' secretariat and kaiwhakahaere Te Whai Oranga; New Zealand

Kiri Rikihana is of Ngati Raukawa, Te Ati Awa, and Ngati Toa descent. Kiri is the group manager of the mortality review committees’ secretariat and kaiwhakahaere Te Whai Oranga. She formerly worked as the project manager with the Adverse Events Learning Programme and supported their expert advisory group. Kiri is a lawyer by training and has a background in health law, governance, policy and events management. Outside the Commission, Kiri sits as a lay member on the Chiropractic Board, she is a member of the Wellington District Licensing Committee and is the Chair of the Kupe Charitable Trust.

Lisa McKenzie

Director of Operations, Precinct Collaboration, Peter MacCallum Cancer Centre & The Royal Melbourne Hospital

Lisa McKenzie has worked in a range of leadership roles overseeing large-scale change initiatives, service redesigns and quality improvement strategies. Her current role, at Melbourne Health and Peter MacCallum Cancer Centre, involves integrating and improving services across three co-located hospitals. Lisa was Melbourne Health’s Chief of Staff and prior to this, the Director of Transformation and Quality. She is faculty at the Institute for Healthcare Improvement (IHI) and undertook IHI’s Fellowship Program in Boston, USA (2016-17). Lisa has a clinical background as a physiotherapist, a Masters of Health Administration and completed the Australian College of Health Services Executives Management Residency Program.

Louise McKinley

Director, Patient Experience and Partnerships, Safer Care Victoria

Maria Poynter

Public health medicine specialist, Health Quality & Safety Commission; New Zealand

Dr Maria Poynter (MBChB, MPH, FNZCPHM) is a public health medicine specialist at New Zealand’s Health Quality & Safety Commission. She provides population health expertise across work programmes, particularly with the health quality intelligence and Māori advancement teams. Her interest in equity has developed over a decade and has ranged from governance level advocacy to subnational data analysis. She has previously worked in both health care and university environments. She is a Council member on the New Zealand College of Public Health Medicine, and sits on a number of equity-related national advisory groups.

Michael Greco

Chief Executive, Patient Opinion Australia; Australia

Assoc. Professor Michael Greco (PhD, BTheol., Grad.Dip.Teach, GAICD) is the founder of Patient Opinion Australia which is not-for-profit public online platform for patient feedback. The website has won a number of prestigious awards internationally and was recently adopted by the Western Australian government for use across all its public health services, and the Victorian government as a Safer Care Victoria pilot of a number of area health services. Other states have ad-hoc adoption by their health services.

Michael is a Board Director for a number of organisations including General Practice Queensland (now CheckUP Australia), Health Leaders Australia (HLA) and previously Change Day Australia. He is an associate professor at the School of Medicine, Griffith University and holds an honorary senior research fellow post at the School of Medicine, University of Exeter, UK. His academic background focused on healthcare, evaluation and clinical pastoral education, and includes a PhD in medical education and a Bachelor of Theology. He has a passion for involving consumers in the safety and quality of organisations, loves his cricket, and once thought about being a professional surfer.

Nancy Riebling

AVP of Improvement Science and Master Black Belt, Northwell Health; USA

Nancy Riebling is the AVP of Improvement Science and a Master Black Belt for Northwell Health. She over sees the department’s black belts and industrial engineers, teaches classes in Change Management, Six Sigma, Lean, Microsystems and PDSA methodologies as well as mentors projects throughout the health system. Her team assists sites in establishing processes around evidence based guidelines for sepsis and advanced illness. Utilizing discrete event simulation, the department works with sites to optimize patient flow and utilization of resources. Working with senior leadership, she translates strategic goals and initiatives into improvement science projects to drive improvement across the organization.

Pa-Chun Wang

CEO, Joint Commission of Taiwan; Taiwan

Dr Wang graduated from China Medical University in 1990 and received Master of Science in Health Policy and Management from Harvard School of Public Health in 1995. In 1995-1996, he worked as a research fellow in Massachusetts Eye & Ear Infirmary, Harvard Medical School. He is currently the Director of Quality Management and an ENT Physician at Center of Cathay General Hospital, the CEO of Joint Commission of Taiwan and a Professor at the School of Medicine, Fu Jen Catholic University. Dr Wang is also executive director at the Association For Healthcare Quality, Taiwan and the Taiwan College of Healthcare Executive, and director of the Taiwan Society for Simulation in Healthcare.

PANG Nguk Lan

KK Women’s and Children’s Hospital (KKH), Singapore

Ms Pang is a RN with 20 years of PICU experience and the Director of Quality, Safety and Risk Management, KK Women’s and Children’s Hospital. She poses a Master Degree in Science, Healthcare Management, a Certified Enterprise Risk Manager (ARiMI-CERM) and in Enterprise Risk Planning and Management (NUS-ERPM). She is the Faculty Member of Singapore Healthcare Improvement Network (SHINe), a collaborative of Institute for Healthcare Improvement (IHI) and is KKH Institution Risk Officer. She is an Executive Member of Asia Pacific Paediatric Nursing Association and serves as Secretary to the Advisory Board of the Neonatal and Paediatric Intensive Care Foundation

Patricia Rutherford

Vice President, Institute for Healthcare Improvement; USA

Patricia Rutherford, RN, MS, Vice President of the Institute for Healthcare Improvement, is responsible for developing and testing innovations and new models of care in innovations in patient‐ and family‐centered care; improving access to the right care, in the right place, at the right time; optimizing care coordination and transitions in care; and clinical office practice redesign (in primary care and specialty
practices). Her expertise is in process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large‐scale performance improvement initiatives.

Paul Yates

Geriatrician, Austin Health; Australia

Dr Paul Yates is a geriatrician with clinical and research interests in ageing including management of frail elderly at the hospital-community interface, advance care planning, dementia and neuroimaging.
His PhD examined the contribution of vascular risk and cerebrovascular disease to Alzheimer’s biomarkers and cognitive change using Aβ Positron Emission Tomography (PET) Imaging and Magnetic Resonance Imaging (MRI).
He is currently involved with projects aiming to improve the care outcomes of people with frailty and dementia across the hospital and community settings.

Philip Choo Wee Jin

Group Chief Executive Officer, National Healthcare Group, Singapore and Senior Consultant, Department of Geriatric Medicine, Tan Tock Seng Hospital

Professor Philip Choo leads NHG in the transformation of care, as NHG evolves in its continuing journey as the Regional Health System (RHS) for central Singapore. This is to prepare the healthcare system for the ageing population by providing the right care for all segments of the population, from the well to the moderately ill to the frail elderly. Professor Choo is well recognised as an international Geriatrician with over 25 years as a practising Clinician.  He was awarded the TTSH Doctor of the Year in 1996.   

Pierre M. Barker

MD, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI’s portfolio of health systems improvement initiatives in low- and middle-income countries.

Previously he served as Senior Advisor to IHI’s programs in Africa and India, and as Director of IHI’s South Africa Projects. Before joining IHI he was Medical Director of University of North Carolina (UNC) Children’s Hospital clinics and was responsible for leading health system-wide initiatives on improving access to care and chronic disease management. He advises the World Health Organization on health systems strengthening and redesign of HIV care and infant feeding guidelines.

Sherri Huckstep

Chief Experience Officer, The Royal Women’s Hospital, Victoria; Australia

Sherri Huckstep is the first Chief Experience Officer at The Royal Women’s Hospital in Melbourne.  She came to Melbourne, Australia in February 2017 from Ontario, Canada where she is a Registered Nurse and experienced health care leader.  She holds a Bachelors in Nursing, a Masters in Public Administration and is a Wharton University Fellow in Management for Nurse Executives.  

As a result of her own personal and professional journey, Sherri has developed a passion and expertise for working with health care organisations and systems that are committed to creating cultures that honour the experience of patients and consumers.  

Shih Chung-Liang

Director-General, Department of Medical Affairs, Ministry of Health and Welfare; Taiwan

Dr. Shih has expertise in emergency medicine, simulation analysis, patient safety and medical quality management, medical law, public health. He graduated from Kaohsiung Medical University and received PhD degree from Institute of Health Policy and Management, National Taiwan University. He is currently Director-General, Dept. of Medical Affairs, MOHW, Taiwan and Association Professor, College of Medicine and Institute of Health Policy and Management, National Taiwan University. 

Shunzo Koizumi

Professor Emeritus, Saga University is a Board Member of Japanese Society for Quality and Safety in Healthcare (JSQSH) & Editor-in-Chief of Japanese Journal of Quality and Safety in Healthcare; Japan

Shunzo Koizumi, M.D., F.A.C.S., Professor Emeritus, Saga University is an active Board Member of both Japanese Society for Quality & Safety in Healthcare and Japanese Coalition for Patient Safety.

After graduating from Kyoto University in 1971 and completing a general surgical residency at St. Vincent’s Medical Center, Bridgeport, Connecticut, a Yale affiliated program in 1980, he joined Tenri Hospital in Nara, Japan, both as a surgeon and co-director of residency program.

In 1994, he became the Professor and Chairman of the Department of General Medicine, Saga University Hospital. Since 2011, he practices primary care at Shichijo Clinic in Kyoto. His membership includes the Society of General Internal Medicine, Japan Primary Care Association and Japan Society for Medical Education.

Siu-Fai Lui

Clinical Professional Consultant, JC School of Public Health and Primary Care, Chinese University of Hong Kong; Hong Kong

Dr. Lui retired from Hospital Authority in 2012 and has now re-joined CUHK as Clinical Professional Consultant. He was the Consultant (Quality and Risk Management) of the Hospital Authority, Chairman of HA Central Committee for Quality and Safety and HA Central Committee for Patient Relations and Engagement. Dr. Lui has contributed significantly to the application of Patient experience survey and applied mediation in Hong Kong. He is a member of the CUHK team conducting workshop on better patient relations, including applied mediation skill.

Theresa Williams

Director, Mental Health Research and Strategy, Office of the Chief Psychiatrist, Western Australia; Australia

Theresa Williams is a Clinical Psychologist with extensive experience as a senior executive in policy and planning within WA Health. She was inaugural Director of WA Centre for Mental Health Policy Research and is currently the Director of Research and Strategy, Western Australian Office of the Chief Psychiatrist. She was funded by the WHO to advise the Malaysian Government on their hospital system. In 2012, she was awarded a Churchill Fellowship to visit a number of European countries to study self-directed support in mental health. She currently holds an appointment as Adjunct Associate Professor at the University of Western Australia.

Walid Jammal

MBBS FRACGP DCH M. Health Law GP, Clinical Lecturer University of Sydney Conjoint Senior Lecturer, School of Medicine, Western Sydney University; Sydney

Wally is currently the principal GP in a family practice in Sydney. He supervises GP registrars and medical students in his practice. His interests include paediatrics, men’s health, ethics, health law, and quality and safety in health care. He has a keen interest in health economics and models of care in general practice, especially the Patient Centred Medical Home framework. He and his practice have been leaders in the Commonwealth’s Health Care Home initiative and the NSW Integrated Care Demonstrator project. He sits on various MBS review committees, is a member of the evaluation subcommittee of the Medicare Services Advisory Committee, GP Advisory Committee for ACI, and sits on review committees for Therapeutic Guidelines. He was also nominated NSW RACGP GP of the year for 2017.

Dr. Yolima Cossio Gil

Clinical Data & Innovation Lead

Clinical Medical Doctor specialist in Preventive Medicine and Public Health and Masters in Public Health. Research background in epidemiology, vaccines, quality and patient safety. Experience working in social projects, health management and policies, clinical research and epidemiology in Colombia, UK, Spain, South Africa and Southeast-Asia. Currently clinical coordinator of the department of information and innovation of the Vall d’Hebron hospital.