Tuesday 31 Oct | 13:00-14:30

 

Part 1: Beyond compliance: The Evolution of Safety and Quality Assessment in Healthcare

Approaches to safety and quality assessment are evolving across the globe. This presentation will consider international accreditation trends moving ‘beyond compliance’ to ‘smart evaluation’. Health services on a quality improvement journey can benefit from external evaluation of safety and quality care. Next generation approaches to improving quality are moving from ‘process’ to ‘outcome’ evaluation. International trends will be discussed.

Objectives:

Participants will:

• Understand current approaches to safety and quality external assessment


• Learn about global trends in quality improvement evaluation


• Reflect on evidence about moving to an ’outcomes’ focus


• We look forward to sharing more about how we can both support your continuing development.

Karen Luxford, Australian Council on Healthcare Standards (ACHS), Australia

Louise Cuskelly, ACHS International

 

Part 2: Expertise by experience: A national code of expectations for consumer engagement

New Zealand is one of few countries in the world to have enshrined in legislation a code of expectations for consumer engagement detailing how the health sector must engage with consumers in the design, delivery, and evaluation of the health sector. How can a ‘code’ improve how the health sector engages with the people it serves? This session will explore how this work emerged and how the code was developed and co-designed with patients and providers. It will also discuss broader implications for consumer engagement and quality improvement.

Objectives:

• Gain an understanding of how patients and consumers as well as the broader health sector were directly involved in developing a nationally mandated code for the purposes of ensuring that patient perspectives are reflected in the design, delivery, and evaluation of the health sector


• Discuss broader consumer engagement principles and how these might be applied to specific contexts


• Gain understanding of practical example of how a nationally mandated code is being applied to assess the quality of New Zealand’s healthcare services
  
  

Deon York, Health Quality & Safety Commission, New Zealand

 

Part 3: Safe, high-quality care in residential aged care and public health service boards

Older people should expect to receive safe, high-quality safe residential aged care. However, findings from the Australian Royal Commission into Aged Care Quality and Safety suggest otherwise. This session will describe findings from interviews with members of six Victorian public health service boards responsible for governance in 15 public sector residential aged care services (PSRACS) with 857 beds. Using a conceptual model focused on enabling and supporting older people to thrive in these settings, the interviews were part of a larger study undertaken to develop a suite of evidence-based performance measures to help predict failure.

Objectives:

• The purpose of aged care services as a place to thrive


• What board members currently understand about the provision of high quality and safe care in residential aged care settings


• What new ‘measures of quality care’ are required to ensure older people can thrive and be safe
  
  

Jo-Anne Rayner, Australian Centre for Evidence Based Aged Care, La Trobe University, Australia

Deirdre Fetherstonhaugh, Australian Centre for Evidence Based Aged Care, La Trobe University, Australia

Linda McAuliffe, Australian Centre for Evidence Based Aged Care, La Trobe University, Australia