Board Facilitator, Australasian Institute of Clinical Governance and Qualityworks P/L, Australia

Cathy works with human services’ boards, executives and leaders to ‘make quality make sense’; specialising in strategic clinical governance systems with purpose that focus on achieving a high quality point of care and service experience. After a career as a health service executive, accreditation assessor and quality policymaker, Cathy decided it was time to get to the bottom of how leaders and managers can shape quality and clinical governance systems for consistently good care. She has since written three books on this topic and has conducted published research into characteristics of effective quality and clinical governance systems. This flows into her work with organisations who want to go beyond compliance to lead meaningful, motivating and practical approaches to creating great point of care experiences. Her goal is simple: to make it easier for human services to deliver care they are proud of – and to enjoy the process!