Tuesday 31 Oct | 13:00-14:30

 

Part 1: inTouch – a holistic, person-centred and flexible approach to improve care and outcomes

The inTouch program is evaluated to identify the key lessons to designing and implementing models of care that are holistic, person-centred and flexible. Underpinned by six core elements, three pathways are examined where the inTouch program has been utilised to demonstrate how evidence-informed decisions, grounded in diverse multi-organisational data, drives collaboration, integration and positive patient and organisational outcomes. Ongoing patient feedback to address, in real-time, evolving health, social and practical needs proves central to program success. inTouch governance mechanisms, internally – to the executive and frontline service staff – and externally to other health and community agencies critical to success are explored.

Objectives:

• Identify the key elements of inTouch and customise strategies for different care pathways.


• Diagnose evidence-informed decision making strategies for improved organisational service development and address population health needs.


• Plan and coordinate interprofessional collaboration and practice for enhanced care and outcomes.

Kathy Eljiz, University of New South Wales, Australia

Joanne Medline, University of New South Wales, Australia

Graeme Loy, University of New South Wales, Australia

 

Part 2: Achieving meaningful outcomes through innovative digital consumer engagement

QEC is an Early Parenting Centre, a registered public hospital and winner of the Premier’s Health Service of the Year in 2022. In recent years, we have explored a range of creative ways to meaningfully engage with busy parents using virtual formats. This session will provide inspiration and demonstrate how we create genuine consumer partnerships including:

• Family Online Panel, using a social media platform as suggested by parents


• Family Advisory Committee co-creation of QEC’s quality framework and organisational values


• QEC Consumer representatives influencing the future of Early Parenting Centres across Victoria, including the state-wide Outcomes Framework

Objectives:

• Understand the variety of virtual platforms used by QEC to embed and expand consumer engagement activities


• Understand how these platforms were used to ensure meaningful consumer engagement for a range of projects


• Recognise how genuine consumer engagement initiatives including evaluation can be embedded despite geographic limitations, pandemic, and limited resourcing
  
  

Kristy Sealby, QEC, Australia

Lisa Mulvogue, QEC, Australia

 

Part 3: Bridging the urban and regional divide in stroke care (BUILDS) – a novel Tele-Stroke Unit Care model for regional Australia

Stroke Unit Care is the only evidence-based treatment available to all stroke survivors. In 2021, 84% of metropolitan patients received this care compared to 41% in regional areas. BUILDS: Bridging the Urban and Regional Divide in Stroke Care was developed to address this significant gap in care. The aim was to develop, implement and evaluate a telestroke unit service. The results of this innovative, cost-effective pilot had an impact on diagnostic accuracy and resource use. Patient, carer and clinician feedback indicated this model was well received. The BUILDS model and results will be highlighted in the presentation.

Objectives:

• Understand the impact of ‘true’ stroke unit care on patient outcome and resource utilisation


• Consider telehealth models that may address gaps in care as well as build the capacity of regionals clinicians


• Advocate for stroke unit care in regional areas
  
  

Lauren Arthurson, Echuca Regional Health, Australia

Philip Choi, Echuca Regional Health, Australia