Tuesday 31 Oct | 15:00-17:00

 

Part 1: Consumer partnerships to drive quality improvement in an acute paediatric outpatient population

How do you give transient populations a voice to drive clinically relevant priorities for change? We will share experiential learnings of patient journey mapping for consumer engagement within quaternary outpatient fracture clinics. Using process evaluation to examine the implementation of a new model of care stemming from this mapping, the inclusion and outcomes of simple “outcome measures that matter to patients” built in partnership with consumers, will be discussed as an example of translating value-based-health-care for frontline clinician and managers. We will share tools used, recommended improvements from the process, and invite audience discussion on driving service level partnered decision-making.

Objectives:

• Consider if patient journey mapping or Value-based Health Care (VBHC) outcome measures are suitable for use in their own setting based on the simple framework application and implementation process shared


• Reflect on the implementation process research to support quality improvement initiatives within their own setting

Katherine Dalton, Queensland Children’s Hospital, Australia

Megan Simons, Queensland Children’s Hospital, Australia

Stephen Butler, Queensland Children’s Hospital, Australia

Anna Young, Queensland Children’s Hospital, Australia

Stuart Bade, Queensland Children’s Hospital, Australia

Damian May, Queensland Children’s Hospital, Australia

Sarah Lyall-Watson, Queensland Children’s Hospital, Australia

Part 2: Co-designing a Family Support Structure for families affected by paediatric sepsis

The Queensland Paediatric Sepsis Program (QPSP) has collaborated with our family representatives to develop a novel Family Support Structure (FSS). The FSS delivers Australian first and world leading initiatives including a Peer Mentor Program, post-sepsis model of care and family video series. We will share the various aspects of our FSS and discuss our approach of codesign and delivery. Partnership with family representatives has ensured development of resources and supports that improve the entire spectrum of morbidities experienced by those affected by sepsis, not just physical sequelae.

Objectives:

• Co-design a family support structure


• Understand the benefits of family lead peer mentoring


• Integrate psychosocial support into programs

Alana English, Queensland Paediatric Sepsis Program, Queensland Health, Australia



Part 3: Northern Territory patient stories

In NT Health, 60-90% of consumers are Aboriginal and or Torres Strait Islander. Up to 60% of this cohort do not speak English as their first language. Previous survey tools used to assess patient experience resulted in overwhelmingly positive responses which was not consistent with formal complaints received. Existing surveys used in healthcare are not culturally safe for Aboriginal and Torres strait Islander people. NT Health are committed to their consumers and have changed the way we collect patient experience through stories.

Objectives:

• Better understand the cultural divide between health care provision and Aboriginal and or Torres Strait Islanders


• Learn culturally safe ways to engage and understand patient experience


• Use evidence based tools for effective communication in gathering

Verity Powell, Department of Health, Australia