Director, Experience 360, Australia

Shelley Thomson is a patient experience advisor, author of ‘Patients For Life’, and accomplished keynote speaker. Her healthcare career spans more than 30 years, across clinical, operational, and commercial sectors, and she is passionate about evolving care delivery models and shifting success metrics from outputs to outcomes. Through her company, Experience 360, Shelley work alongside clinical, executive and operational health leaders, inspiring their health teams to partner with patients to co-design services and deliver outcomes that matter most to all. Shelley is a faculty member of the Australian Council on Healthcare Standards, Improvement Academy, and an Independent Director on the Australian Podiatry Association Board.