Director, National Collaboratives, National Improvement Unit Director, Quality, Innovation & Improvement, Ng Teng Fong General Hospital, Ministry of Health Singapore

Chi Hong is a trained Family Medicine Physician with a passion for Quality and Patient Safety. He led one of Singapore’s public primary care groups to be the first primary care organisation in Asia to achieve the Joint Commission International (JCI) accreditation in 2008. In 2010, Chi Hong joined the JurongHealth team to build a new public hospital system in the west of Singapore. In 2017, with JurongHealth’s incorporation into the National University Health System, he moved into his current role as Director, Quality, Innovation and Improvement. His interest is in developing effective quality frameworks in organisations. He aims to train 25% of his hospital’s staff in quality improvement methods by 2023, and to embed a culture of continuous improvement in daily work. As of Sep 2023, Chi Hong also took on the role of Director of National Collaboratives at the National Improvement Unit (NIU). In this capacity, he leads NIU in deepening the national improvement culture, fostering collaboration across the healthcare ecosystem, and building the next generation of improvement leaders.