Monday 30 October | 13:30-15:00

Co-design for Impact: Utilising consumers’ lived experience to improve quality and safety

This highly interactive workshop will demonstrate how to incorporate consumer lived experience and co-design methods into quality improvement initiatives. It will use a case based approached focussing on the experience of three consumers with early diagnosis of breast cancer. Using pre-recorded audio describing their experiences and interactions with the health system, we will demonstrate how to analyse consumer insights which identify friction points and opportunities for improvement. By linking co-design to quality improvement methods including Clinical Practice Improvement and the Model for Improvement, we will demonstrate the power of this approach to improve consumer experience, patient safety and efficiency.

Objectives:

• Conduct a co-design project for diverse patient cohorts


• Test the change ideas using traditional quality improvement methods


• Identify strategies for knowing if change ideas are effective

Bernie Harrison, ACHS Improvement Academy, Australia

Shelley Thomson, Experience 360, Australia