Welcome to our hub of resources

Throughout the year we will be releasing a series of videos featuring examples of quality improvement projects from around the world. These videos will be available for free here on this page, alongside highlights from our virtual conferences and some selected content from previous events.

Watch free content on our YouTube channel

Additional resources made available to you

We look forward to connecting to you during one of our virtual International Forums this year. In the meantime, this page hosts resources that we make available to help you on your learning and improvement journey, while we look to reconnect with colleagues, revive momentum and build back better, stronger and fairer systems. 

Join us for one or more of our regional virtual conferences, and keep an eye out for our free video recordings in between.


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'5 things I learned yesterday'... a patient's perspective from Europe 2021

Mark Brown (@markoneinfour) and his colleagues from Beyond the Room (@Mental_elf) were live-tweeting from the three days of the International Forum Europe 2021.

Mark has kindly shared with us his reflections on the themes discussed each day of the conference.

Watch reflections on Day 1

Watch reflections on Day 2

Watch reflections on Day 3

Videos release: June 2021

X4: Co-producing virtually through a crisis: It’s possible and productive – our lessons learned

Understanding what matters to people is fundamental to co-producing improvements, yet in times of crisis we revert to command and control, saying this is too difficult.

In this video, people with lived experience will share how they have shaped improvements in partnership with clinicians during the Covid-19 pandemic. This includes at a national level coproducing the musculoskeletal restoration of services plan and how ‘Patient Partners’ in a local provider have shaped services.

Video release: May 2021

X5: Everyone’s a Winner: Embracing Authentic Co-Production with Your Patients and their Families

If you haven’t ever tried it, this video will leave you wondering why you haven’t involved patients and families in your improvement work before.

We will share with you our experience of working together – as people with professional and lived experience of services – in true partnership. We will share the whys and the hows, the triumphs and the pitfalls and everything we have learned about creating a smooth path for an effective, enjoyable improvement work partnership, personally and professionally fulfilling for all involved. Centred in mental health, applicable to everyone.

Video release: May 2021

From Chaos comes Opportunity: COVID-19 in London’s homeless population - success and legacy

This video presents the rapid implementation and impact of the multi-agency Triage-Test-Cohort-Care plan to mitigate COVID-19 risks among London’s hostel and rough sleeper population. You’ll hear how agencies maximised the unique public health opportunity to reach almost 6,000 people in emergency accommodation, undertaking a comprehensive health and social needs assessment, outreach peer-led screening for COVID-19, blood borne viral and sexually transmitted diseases, and supporting access to opiate substitution therapies and harm-minimisation services.

Video release: May 2021

Transforming long term condition management in England post-COVID – the UCLPartners Proactive Care Frameworks

In this video, you will hear about a series of frameworks from UCLPartners that support management and self-management of long-term conditions in the new world of primary care post COVID-19. The frameworks include search tools that risk-stratify patients, pathways that map interventions and staff roles to level of risk, scripts/protocols to guide virtual management, training including health coaching to support self-management, and digital resources.

Video release: May 2021


Speaker information videos

Do you dread giving talks online?

Join Selina Stephen for some top tips on how to make the most of your virtual presentations! Selina will be joined by a range of guests who will run through their do’s and don’ts to give you the skills to present with confidence, wherever you are.

Selina Stephen is an Improvement Advisor: Healthcare Quality & Strategy for the Scottish Government.

Jason Leitch talks about presenting at a live conference

Watch out for these common mistakes

Connecting to your audience

Dominique Allwood talks about helping your audience learn

Blogs and other resources

Making the Most of the Conference with a Conference BuddyCristin Lind and Elin Salmiranta share how they buddy up to improve their learning experience at online conferences.

A special features article in AJHP on The high-value pharmacy enterprise framework: Advancing pharmacy practice in health systems through a consensus-based, strategic approach provided by Europe 2021 Headline Sponsor BD.

Caring, Compassion and Chilli

You can watch Maureen Bisogano’s keynote from Copenhagen 2020 to hear about new ideas about caring and compassion, and how important it is to deal with our frustrations, focus on our strengths, and bring compassion into our daily lives and practice.

Maureen Bisognano is President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions.

Ms. Bisognano advises health care leaders around the world on quality improvement and is a tireless advocate for change and is a Board member of the global Nursing Now campaign.

We are delighted that Ms. Bisognano is coming back to our virtual Europe 2021 conference in June to continue the dialogue about compassion and empowering nurses and midwives to be agents for change further. See the sessions that Ms. Bisognano will be participating in on our Europe 2021 speakers page.