Anna Cecilia Frellsen
CEO, Maternity Foundation, Denmark
Anna Frellsen has been the CEO of Maternity Foundation since 2013. During her leadership, Maternity Foundation has established itself as a well-respected player on the global maternal health scene. Among her responsibilities, Anna has led the scale-up of Maternity Foundation’s mobile health solutions, including the Safe Delivery App, which is now used in more than 40 countries.
Anna holds an MBA from IESE and has more than 20 years of business experience within strategy, marketing and general management. She has worked as the CEO for a small start-up, as a partner with KPMG Strategy, and she spent more than seven years with McKinsey & Company.
She started her career working in the pharmaceutical industry in the US and the UK. In addition to being the Chair of Ipas Europe, she sits on the board of Ovacure, the William Demant Foundation, William Demant Invest and CfL (Danish Management Center).
Through her career, Anna has been engaged in philanthropy and social impact work from various positions and perspectives. At McKinsey & Company, she was a part of The Global Philanthropy Initiative, she co-led the establishment of a new large Danish foundation and she was seconded at Mary Fonden to support the build-up of their Domestic Violence area. Since then, in addition to her full-time occupation at Maternity Foundation, she has been an active Board member with multiple NGOs and foundations.
CEO of Region Zealand; Denmark
The Region of Zealand is one of the five Danish Regions managing healthcare, hospitals and the cross sectoral healthcare collaboration between Danish municipalities, healthcare practitioners, the state and the citizens. Annemarie Zacho-Broe has a master degree in political science and has been engaged in developing the Danish healthcare and welfare sector since 2007. Annemarie was formerly the head of the Health Department in the Municipality of Aarhus (the second largest municipality in Denmark) and for 4 years the CEO in the Municipality of Fredericia. As the CEO in Fredericia she was in charge of transforming the collaboration between the local actors in the municipality towards a much more local based, inclusive and innovative mindset. Annemarie has been the chairwoman of Social Sundhed since March 2022.
Donald M. Berwick
President Emeritus and Senior Fellow; Institute for Healthcare Improvement, USA
Donald M. Berwick is one of the leading scholars, teachers, and advocates in the world for the continual improvement of health care systems. He is a pediatrician, and a longstanding member of the faculty of Harvard Medical School. He founded and led the Institute for Healthcare Improvement, now the leading global nonprofit organization in its field. He was appointed by President Obama as administrator of the Centers for Medicare and Medicaid Services, where he served in 2010 and 2011. He has counselled governments, clinical leaders, and executives in dozens of nations. He is an elected Member of the National Academy of Medicine and the American Philosophical Society. He has received numerous awards, including the Heinz Award for Public Policy, the Award of Honor of the American Hospital Association, and the Gustav Leinhard Award from the Institute of Medicine. For his work with the British National Health Service, in 2005 Her Majesty Queen Elizabeth II appointed him Honourary Knight Commander of the British Empire, the highest honor awarded by the UK to a non-British subject.
Head of Corporate Human Resource Development and Innovation in Central Denmark Region, Social Sundhed; Denmark
Karen is a member of the national board of Social Sundhed and former chair of the board of Social Sundhed, Aarhus. Karen Ingerslev is trained as a psychologist at the University of Aarhus and holds a Ph.D. in healthcare innovation and leadership from Copenhagen Business School. Karen has a background as an internal OD consultant and a manager at Aarhus University Hospital. She is the author and co-author of several publications addressing boundary crossing innovation and leadership in the public sector. In her writings she draws on learnings from a series of initiatives as a social entrepreneur, such as Sager der Samler, Social Sundhed and Borgerdesign.
President and Chief Executive Officer; Institute for Healthcare Improvement (IHI), USA
Kedar Mate, MD, is President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. You can follow him on Twitter at @KedarMate
Thea Kølsen Fischer
Director of Clinical Research, Nordsjællands Hospital; Clinical Professor at University of Copenhagen, Denmark
Thea Kølsen Fischer is a medical doctor and a Public Health Specialist with a background in public health, virology and epidemiology – specialised in virus epidemics. Previously, she has held several international key roles, including “Head of HIV-longitudinal study, CDC Kenya” and “Laboratory supervisor, Public Health lab, Guinea-Bissau”. In her current position, Thea is leading a project for home admissions of COVID-19 patients, where technology plays a crucial part in relieving the strain on the hospital as well as decreasing spread of the virus.
Medical Doctor, Herlev-Gentofte Hospital; Denmark
A medical doctor from Denmark who currently works within the field of Endocrinology. Apart from the clinical work, he works in the international committee at Save The Children Denmark and is an active member of the Junior Doctors Network at the World Medical Association. Previously, he has been very engaged in the student organization IFMSA, where he was a part of the European Regional Team, and he has served as a board member at the Association of Danish Medical Students.
Aidan Fowler is the National Director of Patient Safety in England and a DCMO at DHSC. He was previously the Director of NHS Quality Improvement and Patient Safety and Director of the 1000 Lives Improvement Service for NHS Wales. He had responsibility for QI/PS across the Welsh NHS and was a board member of Public Health Wales. Aidan was a Consultant Colorectal Surgeon in Gloucestershire for ten years and Chief of Service for Surgery for four before entering the NHS Leadership Academy Fast Track Executive Training Programme during which he worked as an executive at University Hospitals Bristol and subsequently worked briefly as a Medical Director in Mental Health and Community care in Worcestershire. Aidan trained as an Improvement Adviser(IA) with the IHI in Boston and was IA to the South West Safer Patient Programme and has worked on Patient Safety with WEAHSN. He has also worked as faculty with the IHI in the peri-operative safety domain in Qatar, infection reduction in Portugal and teaching improvement and safety in the UK and internationally. Aidan’s surgical training was in the South West but he graduated in medicine from University College London.
Newcastle upon Tyne NHS Foundation Trust, England
Albert Lim is a specialist doctor in child neurology with an interest in hospital management. He trained at the Great North Children’s Hospital, Newcastle and the Wellcome Centre for Mitochondrial Research. He completed a PhD (Doctor of Philosophy) in translational medicine at Newcastle University in 2022. Albert holds a Master’s in Strategic Leadership for Public Service from Northumbria University and is a Chartered Manager (CMI Level 7). His master’s degree in management focuses on investigating and reforming healthcare systems. He is passionate about improving the healthcare industry through national quantitative data analytics and co-production with service users. He also has a post-graduate qualification in clinical research. Before his current roles, he had been awarded fellowships from the National Institute for Health and Care Research (NIHR) and the Wellcome Trust. He still holds grants from several funding bodies. He has a successful track record of leading several research projects and has published original articles in prestigious international journals. His works have also been presented at several international conferences.
Alice Forsythe, MBA
Executive Partner, Transformation Services, Virginia Mason Institute; USA
Alice partners with senior leaders at client organizations to transform their process improvement leadership and systems. She previously served as a senior program manager for Virginia Mason Medical Center’s leadership development, talent management and diversity, equity, inclusion, and belonging efforts. Before joining Virginia Mason, she was a partner at a management consulting firm in Seattle, where she led executive development and organizational effectiveness engagements for public and private sector clients. Alice has an MBA from the University of Washington and is certified as an executive coach through Columbia University. She has completed advanced training in experience-based co-design and the Virginia Mason Production System®.
Chief Quality Officer; East London NHS Foundation Trust, England
Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality, performance, strategy and planning at ELFT. He is the national improvement lead for mental health at the Royal College of Psychiatrists, leading a number of large-scale improvement programmes across the UK on topics such as workforce wellbeing and mental health equalities. Amar is honorary visiting professor at City University and University of Leicester. He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world.
Department of Social and Political Sciences, Bocconi University; Italy
Speaker bio coming soon.
Deputy Editor in Chief & Professor of management, BMJ Leader & Bayes Business School; England
Amit Nigam is the Deputy Editor in Chief of BMJ Leader journal and is also a professor of management at the Bayes Business School.
Andreas Blanco Sequeiros
Deputy Director General of the Department for Steering of Healthcare and Social Welfare; The Ministry of Social Affairs and Health, Finland
Speaker bio coming soon.
Development Strategist, Region Jönköping County; SALAR, Sweden
Anette Nilsson works as a development strategist in Region Jönköping County. She has extensive experience in large scale change, coaching, quality improvement and innovation both nationally and internationally. Her major focus is strategies for Future healthcare within the transformation to more integrated and person-centred care. Anette divides her time between two initiatives: The first is with SALAR (Swedish association and local authorities) where she serves as a project manager of a large-scale co–production program “Patient Contract”. In the second she serves on the Swedish National Program Board for the transformation to more integrated and person-centred care. Anette has been a fellow at IHI and is part of a learning network for kindness with leaders from 30 countries. She is the founder of Passion for Life which won the first prize in Social Innovation in Ageing in 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation.
Pharmacist and Lead; Regional Medicines Optimisation Innovation Centre (MOIC), Northern Ireland
Anita is a registered Pharmacist and Lead in the Regional Medicines Optimisation Innovation Centre (MOIC) In Northern Ireland. She has delivered and evaluated person-centred care focusing on medicines optimisation to drive safe and effective medicines use for over 20 years. This multi-award winning work has contributed to the transformation of pharmacy services in Northern Ireland and has led to extensive collaboration across Europe and internationally. Anita is passionate about making a difference to patients, through driving change and generating robust evidence that is compelling to inform the consistent and equitable delivery of best practice in medicines use. Anita is a recipient of the Northern Ireland Hospital Pharmacist of the Year Award.
Mental health Nurse; University of Agder, Norway
I am a mental health nurse with an MSc in Health Promotion. I am also an Assistant Professor and teacher at the department of health- and nursing science, University of Agder (UiA), Norway. Additionally, I am the coordinator of the 1st year of Bachelor in Nursing at UiA. I am about to finish my PhD related to peer support at outpatient clinics for people living with HIV.
Professor, Knowledge Centre for Multimorbidity, Slagelse Hospital, Region Zealand; Denmark
Speaker bio coming soon.
Senior Program Lead; Healthcare Excellence Canada, Canada
Anne is a Senior Program Lead for Healthcare Excellence Canada (HEC). She is responsible for advancing patient safety through supporting national and regional partnerships and coordinating initiatives such as the Presence of Safety. Anne earned a Master of Nursing degree from Dalhousie University and has 20 years’ experience in healthcare safety and improvement. Career highlights include managing Canada’s Safer Healthcare Now! and Hand Hygiene Campaigns, and the planning and implementing the Measurement and Monitoring of Safety in Canada, demonstration and Safety Improvement projects.
Chief People Officer, North East and North Cumbria Integrated Care Board, England
With 32 years’ experience of working in the NHS, Annie was appointed as Chief People Officer for the NENC integrated care system in July 2022. Annie is a Health Foundation Generation Q fellow – a pioneering programme, aimed at developing a new generation of skilled and effective leaders of quality improvement in healthcare. She is a founding director of RUBIS Qi, which was established in 2016 – an externally facing improvement arm of Northumbria Healthcare and NHS consultancy offering coaching and improvement support across the NHS. A registered speech and language therapist, Annie enjoyed 13 years of senior clinical leadership responsibilities as Clinical director of the award winning, Stroke Northumbria service, as well as Allied Health Professional lead for the North East Cardiovascular Network. A qualified teacher and senior lecturer, Annie’s particular interests in the development of clinical practice within education, coproduction, and the role of the service users as teachers.
Patient Safety Program Director; Vaud Hospital Federation, Switzerland
After an MBA at INSEAD (Fontainebleau, France) and an MPA at IDHEAP (Lausanne, Switzerland), Anthony Staines obtained a PhD at University of Lyon (France) with a doctoral dissertation on the impact of hospital quality improvement programs on clinical outcomes. He served as CEO of hospitals in Switzerland for 10 years. He currently runs a program on Patient Safety improvement for the Federation of hospitals of Canton Vaud (Switzerland), and advises several hospitals on Patient Safety strategies. He lectures on Quality Improvement and Patient Safety at IFROSS, University of Lyon, France.
Medicines Optimisation Pharmacist; Buckinghamshire, Oxfordshire and Berkshire West ICS, England
Anum is a Medicines Optimisation Pharmacist, based at Buckinghamshire, Oxfordshire and Berkshire West ICS.
Arendse Tange Larsen
VIVE – The Danish Center for Social Science Research; Denmark
Speaker bio coming soon.
Associate Director of Quality Improvement; East London NHS Foundation Trust, England
Auzewell “Auz” Chitewe is an experienced healthcare leader, passionate about Quality Improvement and transformational change. Auz trained as a nurse and is an Improvement Advisor working as Associate Director for Quality Improvement at ELFT. He is experienced in developing and delivering system-wide work programmes, collaboratives and learning systems. Some of his work has centered on improvement to reduce bed occupancy, improve access to services, optimising flow, joy in work, and improving population health using the Triple Aim framework (patient experience, population health outcomes and value for money). He has experience providing strategic and operational leadership in organisations looking to building a culture of continuous quality improvement that involves everyone. He is a recipient of the NHS Leadership Academy Award in Senior Healthcare Leadership and is a senior member of faculty for coaching and teaching on improvement science across professional, communities and organisational boundaries. His leisure interests include shooting 360º photography
Service Director, East London NHS Foundation Trust; England
Speaker bio coming soon.
Head of Department; NSR Hospitals, Zealand Region, Denmark
MD; Ph.D., Head of Department
Benedikte is MD and PhD specialized in neurophysiology, but currently working as head of department. The department covers geriatrics, neurology, neurorehabilitation, physiotherapy and occupational therapy. Benedikte’s research has primarily been in the field of multiple sclerosis, and she has had several talks at medical conferences on neurological and neurophysiological subjects as well as teaching experience
Clinical Transformation Lead, NHS Horizons; England
Bev Matthews is the Clinical Transformation Lead with NHS Horizons and Programme Director for #SolvingTogether. Bev is creating the conditions for our NHS people to think differently about their approach to change through large scale transformation approaches. She works with leaders to support their development of virtual communities for sharing, learning, networking and connecting, using diverse approaches for engagement such as virtual hackathons, crowdsourcing and virtual connect sessions. Bev is a Registered Nurse who has completed a Return to Practice course, remaining clinically connected by working with people at the point of care. She was voted ‘Top Mover and Shaker’ for her work in raising awareness of the need for organ donation and transplantation, and received a Highly Commended HSJ award as part of a team developing a year of care commissioning approach for people with complex care needs.
Danish Society for Patient Safety, Denmark and WHO Patient Safety Champion; Denmark
Retired IT professional, with an ancient M.A. in English and more recent work in Rhetoric, 16 years as a patient safety champion. In 2007 I started volunteering as a WHO Patients for Patient Safety Champion for the Danish Society for Patient Safety. I started this work a year after my husband died unexpectedly as the result of a severe medication error. It was completely preventable, and that was my motivation for becoming a patient safety champion. Since then, I have been involved in many of the Society’s projects and work groups, representing the patient / carer perspective. I have found that many adverse events could be avoided with improved communications between health care professionals and patient / carer, and by giving the patient / carer more of a voice in their treatment and care. Some of my more recent work has been participating in workshops on the best way to learn from adverse events, on how to cope with ‘the difficult conversation’ after an adverse event, and as guest speaker at a workshop for The Danish Health Data Authority on what data I, as a patient, want access to. I have been a regular guest lecturer to Danish junior doctors on their mandatory communications course since 2014. I am also a member of the Patient Safety Advisory Board (the advisory board to the Danish Society for Patient Safety).
Development Leader for Prevention; Malmo City, Sweden
Birgitta is a development leader for prevention, is leading the programme Communities That Cares and has a background as a teacher.
Head of Department, Consultant Anesthesiologist and Associate Professor; Aarhus Universitetshospital, Denmark
Head of Department, consultant anesthesiologist and associate professor. Leadership code of arms: honesty, thrust, courage and curiosity.
Major focus areas: anaesthesia/perioperative care, data quality, patient safety, psychological safety, teaching and communication/team/simulation training. Research career focused on acute/chronic postsurgical pain and perioperative medicine. Engaged in the steering committee for the Danish Anesthesia Database and the Nordic steering group for the SSAI-education: Perioperative Medicine and Management.
Consultant General Paediatrician & Director of Strategy Research & Innovation; Imperial College Healthcare NHS Trust, England
Bob Klaber is a Consultant General Paediatrician & Director of Strategy Research & Innovation at Imperial College Healthcare NHS Trust in London. Bob also trained as an educationalist alongside his paediatric training in London. He has a strong interest in individual and systems learning, quality improvement, behavioural insights work and leadership development. Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London www.cc4c.imperial.nhs.uk , which is focused on developing whole population integrated care models of service and training within paediatrics and child health. Perhaps most importantly, Bob is increasingly convinced that we need to do more to reconnect our colleagues, teams & organisations with the extraordinary mission and purpose that is healthcare. And a focus on kindness needs to be at the heart of this. The work Bob and colleagues are leading on through the conversation for kindness is an attempt to build a global movement that will help keep the spotlight on this issue.
Senior Advisor; Danish Society for Patient Safety, Denmark
Bodil Andersen, Senior Advisor. RN, diploma in management. Improvement advisor and coach. Bodil has more than 20 years of experience in nursing mainly in acute and intensive care. Bodil has more than 10 years of experience in improving patient safety and acute care, and extensive experience in leading improvement programs as well as teaching and coaching in improvement science. For four years Bodil has been the lead on the national program “in safe hands”, which is recognized for outstanding outcomes for elderly in community.
Head of Paediatrics Department; Jönköping University and Region Jönköping County, Sweden
As a paediatrician and head of Department of Paediatrics in the population based healthcare system in Jönköping County, Boel Andersson Gäre led the development of quality improvement in healthcare for children as part of the IHI initiative “Pursuing Perfection”. The Department later achieved the National Quality award – a Swedish version of Malcolm Baldrige award. Subsequently, as the head of Child Public Health she developed a QI program for whole system change, “the Child Dialogue” starting from the needs of the child and family, inspired by complexity science and coproduction. Later, she led two large research programs “Bridging the Gaps” with a multidisciplinary and participatory research approach. The programs led to a number of doctoral dissertations in improvement research and built capacity for the Jönköping Academy for Improvement of Health and Welfare (JA) – a partnership between the healthcare system, social care and the Jönköping University. As professor at JA, Boel AG was one of the founders of a master program in QI, for which she was awarded a national price “Leadership developer of the year”. The last years she has led the development of Centre for Coproduction – a partnership organisation at JA, built to support a deep understanding of innovative approaches to make coproduction for health “the new normal”.
Director, National Healthcare Inequalities Improvement Programme, NHS England
Professor Bola Owolabi MRCGP MFPH (Hon) is Director of the National Healthcare Inequalities Improvement Programme at NHS England. She works as a General Practitioner( Family Physician) in the Midlands region of England. She is Honorary Professor at the Institute of Applied Health Research, College of Medicine and Dentistry , University of Birmingham UK. Bola has particular interest in reducing healthcare inequalities through Integrated Care Models, Service Transformation and using data & insights for Quality Improvement. She spearheaded NHS England’s Core20PLUS5 approach to narrowing healthcare inequalities. She was until recently, National Specialty Advisor for Older People and Integrated Person Centred-Care at NHS England where she led the Anticipatory Care Workstream of the National Ageing Well Programme. She has worked with teams across NHS England and the Department of Health and Social Care as part of the Covid 19 Pandemic response. She is an alumnus of Ashridge Executive Education/Hult International Business School and holds a Masters degree with distinction in Leadership (Quality Improvement). She holds an NHS Leadership Academy Award in Executive Healthcare Leadership for Clinicians.
Lived Experience Partner, England
My involvement started after I had cancer surgery at St George’s Hospital in South London, in 2018. I was invited onto a local patient group called VOICE, a patient led core team which represents the wider membership of St George’s Lived Experience community. The group organises patient events, raises awareness locally and engages in specific initiatives e.g. setting up a cancer buddying chat line. I participated as the Lived Experience Partner on St George’s project team in Year 1 (2019/20) of the NHS Cancer Improvement Collaborative (CIC) initiative. I was then invited as one of the Lived Experience Partners onto the CIC Steering Group which provided the opportunity to help shape the outcomes as well as provide patient feedback. My professional background is in managing major projects, programmes of work and quality improvements, where there is significant synergy; teamwork, shared objectives and putting the patient/client front and centre.
Course Director, CAMES Rigshospitalet (Copenhagen Academy for Medical Education and Simulation); Denmark
Camilla has been working in the field of education for 30 years, 15 years with health professionals. Camilla holds a MA I psychology, communication and learning. She also has a background in theatre, and has an understanding of the live spoken word as a strong and powerful mediation tool. Camilla works a consultant, educator and course director at the capital region of Copenhagen. She is directing a line of mandatory communication courses at the medical school at The University of Copenhagen, plus in the program of post graduate medical education.
Head of People Participation, Academy of Research and Improvement, Solent NHS Trust; England
Carl supports, promotes, and has experience of working in partnership with patients, people and communities to improve health care and experience. Carl is a physiotherapist by background, where he supported people with neurology conditions to self-manage their condition through personalising care. Carl has always had a curiosity and passion for improvement, through coproducing changes, in collaboration with patients and people.
Bernhoven Hospital, The Netherlands
Caroline Heijckmann, MD PhD is an internist-endocrinologist and medical leader quality & safety and works at Bernhoven, a general hospital in the Netherlands. Caroline is driven by her ambition to further improve the safety culture by collaborating with patients and healthcare professionals. Working to restore trust after a serious incident for patients, their families as well as the healthcare professionals is a key element.
Director; Health Services Research UK, England
Cat Chatfield is the Director of Health Services Research UK, a membership charity which represents the collective voice of health service and improvement researchers, based at the Nuffield Trust think tank in London. Prior to joining HSR UK, Cat was a clinical editor at The BMJ, with varied roles including Head of Education and Research Integrity Editor. Cat started at The BMJ as their quality improvement editor, leading the creation of a series of articles on the science of improvement in collaboration with the Health Foundation. She led The BMJ’s work to support clinician wellbeing during the pandemic, including co-hosting The BMJ’s wellbeing podcast. She trained as a doctor in Brighton and London, was a Darzi clinical leadership fellow, and practised as a GP before moving to work at the BMJ.
Junior Doctor and Chief Clinical Information Officer, EPRO
Speaker bio coming soon.
Charlotte Verner Rossing
Director of Research and Development; Pharmakon, Danish College of Pharmacy Practice, Denmark
Charlotte Rossing MSc, PhD (Pharm), FFIP, HM PCNE. She is the Director of Research and Development at Pharmakon, The Danish College of Pharmacy practice. Her focus is on research, development and implementation of pharmaceutical care in pharmacy practice. Furthermore, she is responsible for the continuing professional development for pharmacy workforce. She has been on the Board of Pharmaceutical Care Network Europe (PCNE) 2011-2018, acting as chair 2014-2016. She is in the steering committee of the Special Interest Group of Pharmacy Practice Research under FIP, from 2019 she acts as co-chair.
Safe and effective medication (compliance and adherence)
Mentalizing, a method of enhancing counselling
Patient and medication safety in primary care
Clinical pharmacy in residential- and nursing homes
Medication reviews, deprescribing and counselling
Implementation of pharmaceutical care services
The future professional role of pharmacy
The professional role of pharmacy technicians
Christina Fogtmann Fosgerau
Associate Professor of Language Psychology, Faculty of Humanities; University of Copenhagen, Denmark
Christina Fogtmann Fosgerau (CFF), MA, PhD, associate professor of Language Psychology, Faculty of Humanities, University of Copenhagen, Denmark. CFF has been working within the field of health care communication and mental health for more than 15 years. She has worked intensively with issues related to heath care professionals abilities to understand patient perspectives and to understand emotional aspects of communication. CFF is a leading researcher within the field of mentalizing and she has written theoretical and methodological papers on ways in which mentalizing can be identified and studied. Also, she has developed interventions and study programmes successfully aiming at raising health care professionals mentalizing abilities. Being a language psychologist, her psychological expertise is supported by extensive knowledge and experience within the field of communication and linguistics.
Chief Executive Officer; BC Patient Safety & Quality Council, Canada
Christina Krause is the Chief Executive Officer of the BC Patient Safety & Quality Council and an Adjunct Professor, School of Population & Public Health, Faculty of Medicine at the University of British Columbia. Her interests include the use of social change models and network theory in efforts to engage and mobilize stakeholders, as well as the role of culture, teamwork and communication to advance quality of care. Christina is an EXTRA Fellow with the Canadian Foundation for Healthcare Improvement, a member of the Board for the OSNS Child & Youth Development Centre, and a member of the Board Quality Committee at Canuck Place Children’s Hospice.
Consultant Ophthalmologist and Medical Retina Specialist; University Hospital Southampton NHS Foundation Trust, England
Christina Rennie is a Consultant Ophthalmologist and medical retina specialist at University Hospital Southampton NHS Foundation Trust. In this role she has worked with patients, local charities, and the county council sensory services to improve support for patients living with sight loss. She is also a patient safety specialist, a designated senior leadership role for providing expert support for patient safety across the organisation. This role sees her playing a key part in the development of patient safety culture, safety systems and improvement activity across the trust. In the last year she has focused on introducing human factors training, involving patients as patient safety partners, and introducing the new patient safety incident investigation process. A key part of this is developing the just and learning culture and working closely with the quality improvement, organisational development and patient experience teams. She regularly teaches on patient safety and leadership for safety, a key part of which is building psychological safety in teams.
National Medical Director’s Clinical Fellow; NHS England and Healthcare Consultant; Kearney, USA
Dr Cian Wade studied medicine at the University of Oxford and went on to work as a medical doctor across a range of specialties as part of the Academic Foundation Programme in Oxford. Cian was then appointed as National Medical Director’s Clinical Fellow within NHS England and the Academy of Medical Royal Colleges where he led national strategic work on better understanding and reducing health inequalities in patient safety. He was awarded a Fulbright scholarship to study a Master of Public Health at Harvard University and is currently consulting within the healthcare and life sciences industry in the US. Cian seeks to leverage the breadth of his experiences across medicine, academia, strategy and business towards trans-disciplinary solutions to health’s biggest challenges.
Experience of Care Lead; NHS England, England
Claire is one of the Experience of Care Leads at NHS England and spends much of her time supporting clinical programmes including the NHS Cancer Programme with improving experiences of cancer care. Claire has led the Cancer Experience of Care Improvement Collaboratives since inception in 2019. She is passionate about working together in partnership with people with lived experience, and previously led the national approach for the IHI’s Always Events model in England. Claire is also supporting the newly formed English integrated care systems to understand how experience of care fits into the wider statutory requirements to continuously improve the quality of healthcare. Claire is a physiotherapist and has undertaken the IHI Improvement Coach Professional Development Programme. She is an avid Twitter user @clairem7523, and an active participant in a community committed to increasing levels of activity by completing 1000 miles every year sharing informal check-ins every Sunday evening using #NHS1000miles.
Director of Community Engagement; Healthcare Improvement Scotland
Clare is Director of Community Engagement at Healthcare Improvement Scotland and a Scottish Quality & Safety Fellow. Clare has extensive experience in quality improvement, having completed the Scottish Quality & Safety Fellowship and the US Intermountain Advanced Training Program. Her improvement work includes creating the Near Me video consulting service in NHS Highland using a co-design approach, and then scaling it up nationally as the Scottish Government’s National Near Me Lead during the Covid-19 pandemic. Clare has been a pharmacist for 24 years. Professional highlights include developing the Medicine Sick Day Rules cards, leading the Scottish Patient Safety Programme’s pharmacy pilot in NHS Highland, and leading the creation of “Pharmacy 2030” the Royal Pharmaceutical Society’s vision for the future. Her current work focuses on professional leadership, sharing best practice and environmental sustainability. She was awarded an MBE for services to health care in 2018.
Service User, Carer, Expert by Experience and Member, People Participation Team; East London NHS Foundation Trust, England
Craig Donohoe is service user, carer, an expert by experience and member of the people participation team at East London NHS Foundation Trust. Craig is a trained Quality Improvement (QI) coach and experienced QI project leader. Craig led a QI project that focused on service users experience in QI projects, he coproduced the ‘CO-CREATORs’ charter, a ten point charter for authentic involvement in QI work which was then developed into a poem that became a song performed at conferences. Craig explains the importance of being involved in QI:
“I realised these words made a difference to others and understood that it could not have happened without me, that I am needed in the world, for me this is a powerful healing learning that I want to share with other service users; because you patients, carers, and service users, are needed as QI leaders, to improve the lives of others through improving the services.
Through my own experience I have learned the healing power of doing quality improvement work to change the trajectory of my own potential life journey. Giving the opportunity to chair QI forums the possibility of my life started to change, using the PDSA cycle to do daily improvement work started to break me out of the paralysing perfectionism of my Obsessive Compulsive Disorder (OCD) cycle. Understanding now that I can never achieve perfection in everything I do all the time, but through gradual improvement work I can be ‘good enough’.
As my parallel quality improvement and healing journey continued, I teach chairing skills and quality improvement, and coached and led quality improvement projects. At ELFT I teach that Louis Braille is an early pioneer of QI, as a child patient he used QI methods to improve the Braille system changing the world. Using QI to improve my bad experiences of services, allows me to make sense of my diagnosis and share my individual improvement story that can improve services for others – so they don’t go through what I went through.
This transformational heart based journey is healing – as I can make a difference to others, I realise my life can be enough, and this realisation gives me a life purpose that is meaningful and therapeutic”.
Lived Experience Ambassador, NHS England; England
Cristina Serrão joined the NHS in 2018 as London’s first musculoskeletal Patient Director based at University College London Hospitals. Since early 2020, she has been the Lived Experience Ambassador in the national Experience of Care team, in the Experience, Participation and Equalities division of NHS England. She champions both the promotion of co-production and the active involvement of people using health and care services and their carers in all aspects of the planning, design, and delivery of care through co-produced clinical pathways across England. Cristina has a strong passion for justice and health inequalities to be faced head on and believes we should treat the whole person, supporting their physical, mental health and social care needs. Internationally she is a member of the Global Patient Family Advisory Board (GPFAB) at The Beryl Institute and is also a member of the Health Improvement Alliance Europe (HIAE) Equity Workgroup, Institute for Healthcare Improvement (IHI). Cristina is named by The Shaw Trust as one of the 100 most influential disabled people in the UK in 2021 and 2022 in the #DisabilityPower100
Business Partner, Human Experience and Administrator, Operating Rooms, Evercare Hospital Lahore; Pakistan
Danish is a Business Partner for Human Experience and Administrator, Operating Rooms at Evercare Hospital Lahore, Pakistan. He manages the entire patient journey in the Outpatient & Inpatient setting, with a special focus on surgical patients and the OR. This unique portfolio combines the importance of business processes linked to a smooth patient experience but also, and sometimes more importantly, a smooth caregiver experience with a focus on surgeons operating in the ORs. The term Human Experience is therefore coined to consider not only patients, but caregivers and patient families alike. OR efficiency is something Danish is passionate about and has recently instrumented a major upturn in the number of cases of the ORs and the total experience of all stakeholders in this highly charged environment. Danish has been working for the last 12 years in hospital administration, at various healthcare organizations in Pakistan. He holds a master’s in business administration and has attained several healthcare management professional certificates pertaining to the patient experience, process analysis and optimization plus time-driven activity-based costing for healthcare.
Jeroen Bosch Hospital, Netherlands
David studied Chinese in Leiden and Cambridge universities and public management in Utrecht University. Besides his current affiliation as director of the Topcare Foundation, he works on a Ph.D. research project at the Jeroen Bosch Hospital on the value of patients’ experiences. David is a patient with MS himself.
Deputy Director for Experience of Care; NHS England, England
David has been national Deputy Director for Experience of Care with NHS England since 2013 where he leads on supporting the NHS to improve people’s experience of care. The scope of the work includes embedding improving experience of care in quality and clinical improvement programmes, policy on support for unpaid carers, supporting NHS providers and Integrated Care Systems to improve experience of care, and promoting coproduction with people with lived experience. David is particularly interested in how work on improving experience of care and quality improvement can be better aligned, alongside consistent coproduction with people with lived experience. He has worked previously at Regional and Local level in the NHS in England, in Adult Social Care and in the charitable sector.
Dena van den Bergh
University of Cape Town, South Africa
Dr Dena van den Bergh is passionate about leading healthcare change through systems improvement co-designed with stakeholders. She has over 30 years of experience with large multinational healthcare organisations in which she led multiple large-scale projects to improve healthcare systems and patient outcomes. With a doctoral degree in Engineering, a master’s degree in Pharmacology and a BPharm degree, Dena brings a unique blend of clinical know-how and systems engineering perspectives to her work. She is a committed systems improvement global researcher and an honorary lecturer at UCT Dept. of Medicine Division of Infectious Diseases. Dena is the recipient of a Lifetime Achievement Award for Outstanding Leadership in Quality Improvement in South Africa for her work across public and private hospitals in SA. She currently runs her own company that is focused on co-creating positive change in healthcare and developing change leaders in healthcare and healthcare technology for the future.
Director of Improvement and Partnerships at UCLPartners; Senior Visiting Fellow at The Health Foundation; Deputy Director of Improvement & Strategy at Imperial College Healthcare NHS Trust,
Dominique is a Consultant in Public Health and Quality Improvement. She holds a portfolio of roles across Imperial College Healthcare NHS Trust, a large London teaching hospital where she is Director of Population Health and UCL Partners, a Health Innovation Partnership where she is Chief Medical Officer. In her roles she is leading work on learning health systems, improvement and population health, equity and inequalities. Dominique is an experienced medical leader and has worked across healthcare for 18 years. During the pandemic Dominique helped to set up NHS Nightingale Hospital London where she was Medical Director, establishing a learning health system and approach to quality. Dominique’s expertise includes clinical leadership, quality improvement and population health improvement. She holds a master’s degree in Public Health , has undertaken a Darzi Fellowship in Clinical Leadership, is Associate Editor for BMJ Leader Journal and is currently undertaking an Executive MBA at Henley Business School.
Chief Scientific Officer; Institute for Healthcare Improvement (IHI), USA
Dr. Goldmann is an infectious diseases clinician and epidemiologist with experience along the entire translational research pathway, including vaccine development, clinical trials, observational studies, and implementation research. He is an alum of the CDC’s Epidemic Intelligence Service and helped develop a national healthcare-associated infection surveillance programme. He is Professor at Harvard Medical School and Harvard TH Chan School of Public Health. As Chief Scientific Officer, Emeritus at IHI, he designs and evaluates rigorous programs to improve healthcare quality. He explores innovative in-person and on-line teaching methods. He is lead faculty for a HarvardX MOOC on Practical Improvement Science, as well as Harvard TH Chan and Imperial College credit courses on this subject. He founded the ongoing Harvard-Wide Pediatric Health Services Research Fellowship Program. He conceptualized and delivered the Harvard General Education course on “Infectious Diseases, Pandemics, and Social Injustice. He is passionate about equity and enjoys mentoring younger people.
Royal Berkshire NHS FT, England
Douglas Findlay is an enthusiastic advocate of the NHS; he is involved with a number of NHS organisations in a lay capacity where he endeavours to act as an honest mirror to the organisations and people he works alongside. Douglas is currently an NHS patient and has been a carer for his parents and advocate for others. His voluntary work includes being a board member of his local Healthwatch and as a Patient Leader at his local Integrated Care Partnership, a Patient Safety Partner with NHS England and a lay member at the Royal College of Surgeons
The Organisation for Respiratory Health in Finland, Finland
Rare diseases (MCTD, PAH, pulmonary fibrosis) patient representative (2016) and educator, simulation actress (Lapland University of Applied Sciences 2016).
Head of Education for Patient Safety; Great Ormond Street Hospital for Children NHS Trust, England
Head of Education for Patient Safety Paediatric nurse, Nurse Teacher MSc, B SC (hons), B. Nursing, PG Cert Healthcare Leadership, Dip. Tropical Nursing, Darzi Fellow; Fellow of the Higher Education Academy. Current ISQua Fellow
A career spanning over 25 years in paediatric nursing and witness to many incredible achievements in clinical care, but also far too many failures; failing patients, their families and the staff caring for them. This requires a new perspective, honed from a long-term view. The role of Head of Education for Patient Safety is novel and requires a passion and commitment to the continuous improvement of patient safety. Bring committed to this, whilst an expert educationalist enables a new and proactive perspective to tackle the endemic challenges set out through patient safety events- both positive and negative.
Ellen Margrete Iveland Ersfjord
Postdoctoral Fellow; University of Agder, Norway
Ellen M. I. Ersfjord is a postdoctoral fellow at the Centre for E-Health, University of Agder. She is a medical anthropologist who has worked within the field of obesity research for many years. Ellen has extensive research experience within the field of patients’ experiences of health services and new treatment methods, including e-health.
National Medical Director’s Clinical Fellow, Internal Medicine Trainee, NHS, England
Dr Emily Audet is an Internal Medicine Trainee Doctor based at The Royal Wolverhampton NHS Trust, West Midlands. She is currently in a 12 month out-of-program post working with the Care Quality Commission as Clinical Fellow to the Chief Inspector of Hospitals whilst she undertakes the National Medical Director’s Clinical Fellowship Scheme. She graduated from Birmingham Medical School in 2017, having achieved a 1st Class Honours BSc in Medical Microbiology and Immunology at Newcastle University, 2012. Since co-founding an Interprofessional Education Society at the University of Birmingham, Emily has continued to develop her understanding and experience of the process of influencing, enacting and embedding change within clinical practice. Emily is passionate about enhancing patient safety and quality of care through: empowering frontline healthcare staff with skills to drive change, improving healthcare team-dynamics and team-working, and the use of story-telling and experience-sharing to influence change.
Improvement Projects Manager; UCLPartners, England
Emma Mordaunt is an Improvement Projects Manager with the Learning and Evaluation team at UCLPartners. She has delivered several quality improvement and learning health system programmes, working closely with teams to develop capability and embed new ways of working, aiding a wider learning health system approach to learn and act fast to drive improvement.
Professor of Medicine and Associate Dean for Healthcare Quality at the McGovern Medical School; University of Texas Health Science Centre, USA
Eric J. Thomas, M.D., M.P.H. is a Professor of Medicine and Associate Dean for Healthcare Quality at the McGovern Medical School at The University of Texas Health Science Center at Houston. He also directs the UT Houston-Memorial Hermann Center for Healthcare Quality and Safety. Since 1992 he has conducted research on patient safety and his work was heavily cited in the Institute of Medicine’s reports To Err is Human (2000), and Improving Diagnosis in Health Care (2015). Dr. Thomas’ current research focuses on topics such as diagnostic errors, measuring safety culture, and engaging families and frontline clinicians in detecting harm and improving patient safety. Dr. Thomas also served as the Chancellor’s Health Fellow for Patient Safety for The University of Texas System. In that role he led UT System efforts regarding disclosure of errors, a quality and safety grants program, and faculty training for quality improvement. As Associate Dean for Healthcare Quality he works with other leaders of the UT Houston Medical School to develop quality and safety programs within the education, research, and patient care missions of the school, and he Co-Chairs the UT Physicians Outpatient Quality Council. In 2007 he received the John M. Eisenberg Patient Safety and Quality Award for Research from the National Quality Forum and Joint Commission, and currently serves as Co-Editor in Chief for BMJ Quality and Safety.
Quality & Safety and Information Security Manager, Ijsselland Hospital; Netherlands
Femmy Meenhorst MSc was born in 1976 in Rotterdam. In 1997 she graduated as a radiographer ( MBB; EQF-level 6). She worked for 16 years as a coordinator radiographer (specialized in Vascular interventions) at the Albert Schweitzer Hospital. In 2015 she graduated in Quality Management, and in 2018 as an organization advisor. She has been working as a Quality advisor at the Albert Schweitzer Hospital from 2013 till 2021. (And in the meantime as an Intern auditor, and specialized in Crew Resource Management). Besides her work as a Quality advisor she’s also working as a regional project manager in oncology from 2018 till 2023. At the regional oncology networks she has been leading different projects in Value Based Health Care. In 2022 she finished the Master of Quality & Safety in healthcare at the Radboud University in Nijmegen. During her master she investigated the effectiveness of scrum in healthcare. Since 2022 she has been working as a manager at the department of Quality & Safety and Information Security at the IJsselland Hospital.
Global Vice President, Medtronic Integrated Health Solutions; Global
Frederic Noel is the Global Vice President, Integrated Health Solutions since 2012. In this role, Frederic is responsible for establishing and developing Services and Solutions “beyond the devices”, expanding Medtronic footprint across the care continuum and supporting its Value-Based Healthcare agenda. He is a member of the Global Regions Leadership Team. Frederic joined Medtronic in 2008 and has held responsibility as Vice President, Supply Chain for International. In addition, he was also the General Manager of the European Operation Center (EOC) in The Netherlands. Frederic has over 25 years of experience in the medical device and consulting industries and has a wealth of experience in strategic planning, business transformation and operations management. Previously, Frederic worked for companies in the MedTech, Services and Consulting industries, including Boston Scientific, Khuene & Nagel, and Accenture, where he held several leadership roles in operations strategy, supply chain management, integration of acquired companies, as well as large business transformation programs at the USA, Netherlands, Italy, France, and Switzerland. Frederic is an Agronomist Engineer and holds a Masters in Life Science and Health from AgroParis Tech and Montpellier SupAgro, France.
Gabrielle Anne-Marie Mathews
Children and young people’s health advocate; NHS England, England
Gabrielle is a multi-award-winning children and young people’s health advocate. A long-term patient, she role models the inclusion of patients in strategic decision-making as a member of the NHS Assembly. She sits as an Oversight Board member to the Research and Economic Analysis for the Long term (REAL) centre at the Health Foundation and is a member of the General Advisory Council at the King’s Fund. Her advocacy work extends beyond healthcare; She is a board member of the #iwill movement and a trustee of UK Youth, an organisation that supports over 7000 youth organisation and collectively reaches 4.1 million young people. Gabrielle is an academic foundation doctor in North Central London with an interest in co-production and power in both research and policy development. Her current thinking is focused on individual and systems leadership and how we can equip and mobilise all health care professionals to lead with and for Kindness.
Senior Vice President; CommonSpirit Health, USA
Gary Kaplan, MD, FACP, FACMPE, FACPE, is Senior Vice President at CommonSpirit Health. He previously served as Chief Executive Officer of Virginia Mason Franciscan Health for 22 years. Dr. Kaplan received a degree in medicine from the University of Michigan and is board certified in internal medicine. He completed his internal medicine residency at Virginia Mason and served as Chief Resident in 1980-1981. He is a Fellow of the American College of Physicians, the American College of Medical Practice Executives, and the American College of Physician Executives, and is recognized as one of the most influential physician executives in healthcare. He is an active board member of Virginia Mason Institute.
Research Programme Manager; Yorkshire & Humber Patient Safety Translational Research Centre & University of Leeds, School of Healthcare, England
Gemma is currently Research Programme Manager on The Response Study at the University of Leeds, School of Healthcare. This 39-month project is funded by the National Institute for Health and Care Research (NIHR) to evaluate the Patient Safety Incident Response Framework (PSIRF) across the NHS in England. Gemma also continues in her role as Core Researcher on the YH PSTRC Patient Involvement in Patient Safety theme. She is a co-applicant on both the Learn Together project and the Ward Sonar project, both sitting within this theme. Gemma’s broad research interests include patient safety and health services improvement, and the application of health psychology theory and principles to health services research. More specifically, Gemma has a keen interest in patient involvement in patient safety and implementation science. Gemma is a member of the NIHR Research for Patient Benefit (RfPB), Yorkshire and North East Regional Advisory Committee and an Associate Editor for BMC Health Services Research.
Managing Director; Kaizen Kata, Northern Ireland
Gill Smith is a quality improvement, patient safety and human factors professional and the Managing Director of Kaizen Kata; working with the Institute for Healthcare Improvement (IHI) as a Faculty Director. Gill is an IHI Fellow and a Certified Professional in Patient Safety from the Certification Board for Professionals in Patient Safety. Gill specialises in helping organisations and individuals to build a culture of continuous quality improvement, through capability building and strategic quality improvement support; working globally in the pursuit of quality improvement and patient safety at organisational and system levels. Gill is an Associate member of the Chartered Institute of Ergonomics and Human Factors, and the Association for Simulated Practice in Healthcare. Gill spent 30 years working in the National Health Service (UK), where her career was dedicated to leading large-scale transformation/reform projects, with a strong emphasis on the application of quality improvement methodology to deliver results.
Graduate School of Management, University of California Davis; United States
Speaker bio coming soon.
Skive Kommune, Denmark
Nurse working in rehabilitation in the primary health care setting since 2016. Specialised in rehabilitation of patients diagnosed with type II diabetes as well as patients diagnosed with heart disease. Previous experience in neuro rehabilitation and oncology.
Chief Executive of Learning and Innovation; Qulturum, Sweden
Göran Henriks has been Chief Executive of Learning and Innovation at The Qulturum in the County Council of Jönköping, Sweden, since 1997. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for health care on a regional and national level.
Göran has nearly forty years’ experience of management in the Swedish Health Care system. He is a member of the Jönköping County Council top management and Strategic Group. The county are ranked among the best in Swedish care with regards to patient satisfaction, access, clinical performance, safety and costs.
Göran is a senior fellow of the Institute for Healthcare Improvement and is the chair of the Strategic Committee of the International Forum on Quality and Safety in Healthcare.
Architect and Professor; Chalmers University of Technology, Sweden
Göran Lindahl is an architect and Professor at Chalmers University of Technology in Goteborg, Sweden, Adjunct Associate Professor of Tampere University of Technology in Tampere, Finland and visiting professor at Politecnico di Milano. He has 35 years’ experience working across academia and the AEC (Architecture, Engineering, Construction) sector, among this e.g. 8 years with the City of Gothenburg facilities planning department. Dr Lindahl is Director of the Center for Healthcare Architecture (CVA) where he focuses on the planning of hospitals and other healthcare facilities through his understanding of health care processes and the strategies of the facility providers. Integrating approaches and trans disciplinary research is a strong aspect of his work. Previous projects include evaluations of usability of hospitals in Sweden and abroad, and educational aspects of clinical and non-clinical environments. He is currently involved with projects concerning design dialogues, maternity wards, health promotion in hospitals, real estate issues related to demographic changes, housing for elderly and information management in healthcare construction projects. Dr Lindahl author of 150+ publications, a keen reviewer and engaged in development of knowledge and evidence relevant to practice.
Hanne Ellegaard Miang MCN
Senior Consultant and Project Lead, Danish Society for Patient Safety; Denmark
Speaker bio coming soon.
Associate Professor and Simulation Project Manager, University College Copenhagen; Denmark
Hanne Selberg. RN and M.Ed. in Professional Education and Development. Presently working as an Associate Professor and simulation project manager at the Department of Nursing and Nutrition as well as in The House of Practice and Innovation, University College Copenhagen. She is a trained simulation facilitator and project manager and has in this respect undertaken project management of several simulation projects. Hanne have both nationally and internationally been giving presentations on simulation-based training and presented results of projects related to simulation-based teaching. She is also co-author on several project reports on simulation and chapters in books on simulation pedagogy.
Hege Mari Johnsen
Intensive Care Nurse; University of Agder, Norway
Hege M Johnsen is an intensive care nurse with an MSc in Health informatics. She is also an associate professor, teacher, and student project supervisor at the department for health- and nursing science, University of Agder (UiA), Norway. She is the program director of the master’s program in Health Informatics at UiA. She is also the project leader of DIGPAS, the research project related to the digital patient pathway for HIV patients. She has experience from projects related to co-design, development and evaluation of various digital learning resources and has conducted research related to user evaluations of different e-health solutions.
Head Nurse, Department of Orthopaedic Surgery; Lillebaelt Hospitals, Denmark
Head nurse in Department of Orthopaedic Surgery, Kolding Hospital. During her 14 years as manager of Orto geriatric Unit Heidi Grejsen has constantly been working to improve quality of nursing care. She presented the work with early recognition of sepsis in London 2015 and was is in head of and enhanced multidisciplinary and inter sectional program that reduced readmissions for hip fracture patients in nursing
home facilities in the years 2018-2020.c
Chief Transformation Officer, NHS Horizons; England
Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them. Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.
Caregiver and Patient; Brainstrust, England
Helen has experienced cancer as a cancer patient and caregiver and director of policy and services, brainstrust – the brain cancer people, UK. This 360° view means that she is well placed to understand the perspectives of anyone who is living with cancer. Her goal is for anyone who is living with a cancer to live their best possible day, no matter where they are on the pathway. Her roles in Brainstrust, a national brain cancer charity which she founded, are as a disseminator of information and provision of a network and community, so that she can enable effective consumer involvement and create a voice. Helen’s key drivers are the patients, their caregivers and healthcare professionals, with whom she interacts daily. Her ethos of ‘none of us is as smart as all of us’ is a core value for her. Elemental to Helen’s work is high performance coaching and shared decision making. The coaching relationship enables us to develop resilience and utilise resources, becoming true co-pilots in our care.
Associate Professor and Associate Director, Value Based Health and Care Academy; University of Swansea, Wales
Helen Yu is an Associate Professor and the Associate Director of the Value Based Health and Care Academy at Swansea University. Her research focuses on how the law can support the responsible development and sustainable implementation of new innovations to address societal challenges, particularly in the biomedical and healthcare fields. Helen holds a degree in neuroscience and practiced as an intellectual property lawyer and registered patent agent in Canada before pursuing an academic career.
Communication Strategist; Sweden
Helena Conning is a communication strategist with experience within the research, healthcare and business sectors. She has a special interest in improvement work, especially regarding patient involvement through co-production of healthcare, and communication development. Helena is a lead patient with experience of breast cancer.
Helle Nutzhorn Gaub
Deputy Director, Zealand University Hospital; Denmark
Helle Gaub is a registered nurse, and has been working with nursing and management for 15 years in primary healthcare and hospitals. She has a MB Com. in Management and Organisation and an Executive MBA in Strategy and Change Management. Since 1997 working with Hospital planning and –building, latest as R&D Director for Hospitals and Healthcare in COWI. She has experience from healthcare projects in Scandinavia, Middle East and China. Since 2013 Managing Project Director of planning and building University Hospital Koege. Project budget: 537 mill. Euro. At the same time she is Deputy Director at Zealand University Hospital.
Associate Professor, PhD, DMSCi and Neurologist; Danish Headache Centre, Rigshospitalet-Glostrop, Denmark
Henrik Schytz is Involved in clinical research and education within the headache field since 2006. He has been involved in development of new headache diagnostic tools and optimization of patient care.
Freelance Investigative Journalist, The BMJ; Germany
Hristio is a Berlin based investigative health and science journalist, focusing on research integrity and systemic problems in health. He is leading the project “Follow the Grant”, a data driven tool for investigating conflicts of interest. He was awarded the “European Science Journalist of the Year 2021” prize by the European Federation for Science Journalism. Hristio has worked for the German investigative non-profit Correctiv and the Science Media Center Germany.
School for Business and Society, University of York; England
Speaker bio coming soon.
Inspector at the Dutch Health and Youth Care Inspectorate. Professor at Erasmus School of Health Policy & Management, Rotterdam, the Netherlands
Ian Leistikow is an inspector and advisor at the Dutch Health & Youth Care Inspectorate and professor at Erasmus University Rotterdam where he does research on governmental regulation of healthcare quality. He is a non-practicing physician. He was the coordinator of the patient safety program within the University Medical Center Utrecht, the Netherlands, from 2003 to 2011. He has set up various patient safety related trainings, has published multiple articles about patient safety and co-authored a Dutch book on Root Cause Analysis. In 2010 he published his PhD thesis on how the Board of Directors can lead patient safety improvements. Since 2011, Ian works at the Dutch Health & Youth Care Inspectorate. There his tasks have included judging the quality of sentinel event analysis reports from hospitals and coordinating the Dutch national set of quality indicators for hospitals. In 2011 Ian became a member of the Strategic Advisory Board of the International Forum on Quality and Safety in Healthcare. In 2017 CRC Press published his book “Prevention is better than cure”, on learning from adverse events in healthcare.
Professor of Technology and Innovation Management (Healthcare); Imperial College Business School, England
James is a Professor of Technology and Innovation Management (Healthcare) at Imperial College Business School and a member of the School’s Centre for Health Economics and Policy Innovation. He has worked on healthcare innovation issues for 25 years, especially the challenges innovators, companies and healthcare organisations face in ensuring innovations become embedded into everyday practice. His research has been published widely in leading journals and his latest book is Managing Innovation in Healthcare. He advises and consults for government, health services, and health technology companies. He is a member of innovation advisory boards in the UK, Sweden and Canada. He was a member of the executive for North West London CLAHRC and for Imperial College Health Partners. James teaches undergraduate, MSc, MBA and doctoral students, and on executive programmes at Imperial College London, including an executive programme with Copenhagen Business School on healthcare innovation management.
Improvement Director; NHS England & Norfolk and Suffolk Foundation Trust and Senior QI Advisor, NHS England
James is a clinical pharmacist by background, and Improvement Director at NHS England & Norfolk and Suffolk Foundation Trust. He is also a Senior QI Advisor at NHS England, helping lead the English medicines safety programme. An Improvement Advisor and faculty member for the Institute for Healthcare Improvement, he has experience of building improvement capability and leading improvement work across the UK as well as internationally.
Executive Director; Psychiatry, Region North Denmark & Aalborg University, Denmark
Jan Mainz is professor of Health Services Research at Aalborg University Hospital, Psychiatry, Center for Clinical Health Services Research. He is Executive Director of Psychiatry in Region North Denmark and affiliated Professor at University of Southern Denmark. He is the Danish representative in the OECD Working Party on Quality and Outcomes and has been responsible for establishment of The Danish National Indicator Project. He was Chairman of The Nordic Minister Council Project on Indicators Monitoring in the six Nordic countries, 2002-2015. From 1999 to 2005 he was President of The Danish Society for Quality in health care and from 2003 to 2005 President of The European Society for Quality in Health. His main research activities relate to health services research, quality improvement and quality management, performance and outcome measurement, Quality monitoring and patient empowerment. He has published more than 150 papers in scientific journals and contributed to more 25 books.
Health Strategy Officer; Galileo Global Education, France
Dr James Mountford is Health Strategy Officer for Galileo Global Education. Based in France, Galileo runs a network of universities and colleges internationally spanning many disciplines (from creative arts to business to health professions). Galileo’s mission is to bring higher-and vocational-education within everyone’s reach, and to equip people to have rewarding careers in areas which matter to society. James qualified in Medicine at Oxford and has a Master’s in Public Health from Harvard. He worked initially as an NHS doctor, then in consulting. From 2005 to 2007, he was a Commonwealth Fund/Health Foundation Harkness Fellow based at Massachusetts General Hospital, and at the Institute for Healthcare Improvement (IHI), both in Boston. James was Director of Quality at UCLPartners and then at the Royal Free London hospital, during which he led a multi-year programme to embed improving quality into routine practice and to put greater focus on what matters to staff, patients and families. James has also worked centrally in the NHS as Director of National Improvement Strategy for NHS England. In 2020 he was Chief of Quality and Learning at the NHS Nightingale Hospital, a field ICU hospital built in London’s ExCel conference centre to treat patients with COVID19. He is the Editor-in-Chief of the journal BMJ Leader, and serves on the International Advisory group of PAQS (the Belgian national improvement body) an is Associate at the Advancing Quality Alliance (AQuA). During 2022 James volunteered with Solidarité Ukraine, a grass-roots organisation based in St. Omer, France set up to support people displaced by the war to find safety, employment and to rebuild their lives in northern France until it is safe to return home.
National Clinical Director; Scottish Government, Scotland
Professor Jason Leitch, CBE Jason has worked for the Scottish Government since 2007 and in January 2015 was appointed as The National Clinical Director. He was appointed CBE in the 2019 Queen’s Birthday Honours. The National Clinical Director is responsible for quality in the health and social care system, including patient safety and person-centred care, NHS planning, and implementing quality improvement methods across the government and the broader public sector. He is a Senior Fellow at the Institute for Healthcare Improvement (IHI). He was a 2005-06 Quality Improvement Fellow at IHI. He is an Honorary Professor at the University of Dundee and a Visiting Professor at the University of Strathclyde. Jason is a non executive Board member of the Medical and Dental Defence Union of Scotland, a Board member of The Nazareth Trust and a trustee of the Indian Rural Evangelical Fellowship (UK) which runs a children’s’ home and schools in southeast India. He qualified as a dentist in 1991 and was a Consultant Oral Surgeon in Glasgow. He has a doctorate from the University of Glasgow, a Masters in Public Health from Harvard and is a fellow of the three UK surgical Royal Colleges. Jason is an internationally recognised expert in healthcare quality. He speaks around the world and has advised Governments in the UK, Denmark, Sweden, Norway, The Republic of Ireland, Jordan, Canada, Brazil and South Africa. In 2020 and 2021 he was awarded the Fletcher of Saltoun award from the Saltire Society, elected to the US National Academy of Medicine and awarded an Honorary Membership of the Faculty of Public Health all for his contribution to the UK and Scottish response to the global pandemic. Throughout the COVID-19 pandemic, he has played a key role in public health communication and engagement. He regularly featured at Scottish Government press conferences as well as public engagement on regional and national television and radio. He received praise for his ability to translate complex scientific information to the public, providing calm and clear advice.
Public Partner and Patient Advocate
Formerly a specialist teacher of vulnerable pupils, Jean developed a second career as a patient advocate when she experienced irreversible sudden hearing loss. With huge gaps in her care because of lack of medical knowledge of her condition, she started working on behalf of herself and other patients to make things better, gradually expanding her work to include research to do with tinnitus, hearing loss and dementia, inducements to wearing hearing aids, and even some patient involvement in clinical trials to do with the treatment of sudden hearing loss.
She has sat on steering groups for the James Lind Alliance Priority Setting Partnerships and writes a column for the magazine of the RNID (Royal National Institute for the Deaf). As a 2016 Northwest London NIHR CLAHRC Fellow (Collaborated Leadership in Applied Health Research and Care), she developed a project looking at hearing loss in care homes.
Jean comes to this conference with the intention of helping attendees understand the benefits to their practice by involving people like her in their work and care.
Director of Innovation; Institute for Healthcare Improvement (IHI), USA
As a director of innovation at IHI, Jeff’s research focuses on defining and improving value delivered by healthcare systems through a focus on measurement, management, and innovation. He also has worked in areas including improvement for obstetrical care and ambulatory safety. Jeff holds a Master’s in Public Policy from the Harvard Kennedy School of Government (2012) and graduated from Harvard College in 2006.
Chief Strategy Officer; UCLPartners, England
Dr Jenny Shand has expertise in forging collaborations across patient and community organizations, health and council partners, and the research and innovation system to identify opportunities for collaboration and joint work to transform outcomes in priority areas, alongside reducing inequalities. She leads the Learning Health System programme, the Evaluation and Insights team and provides strategic leadership to local and national partners, alongside securing funding to support delivery of the organization’s strategy.
Jenny is Associate Professor in Health Services and Population Research at UCL; Implementation lead at NIHR Applied Research Collaborative North Thames; Non-Executive Director at Care City, an innovation centre for healthy ageing and regeneration in East London; Director of the Care City Cohort, a unique ten-year individual-level linked dataset for residents of Barking and Dagenham in East London; and a fellow of the Royal Society of Arts.
She holds a PhD in Health Economics and a masters in public health.
Strategy for Health Lead; Swedish Association of Local Authorities and Regions (SALAR), Sweden
Jesper has a broad experience of leading regional and national population health initiatives. He is now leading Strategy for health at SALAR and has been the Public Health Director for Region Jönköping County for 10 years.
Head of Patient Safety; NHS England, England
Joan is Head of Patient Safety (Policy and Partnerships) in the national NHS Patient Safety team. Prior to this she has worked in a number of national patient safety roles in NHS England, NHS Improvement and the former National Patient Safety Agency (NPSA). Before joining the NPSA , Joan worked for the Kings Fund and trained and worked as a Registered General Nurse.
Senior Improvement Advisor; Barts Health NHS Trust, England
Joanna is an AHP by background, with over 16 years clinical experience across all NHS healthcare settings and in Canada. She is currently a Senior Improvement Advisor working at Barts Health as Programme Lead for Unplanned Care Trustwide and the Northeast London sector. Joanna has lead on the Remote Emergency Access Coordination Hub (REACH) and Same Day Emergency Care (SDEC) improvement programmes since 2021. Joanna is a member of the National @AHPQI Comms Squad with the aim of connecting, sharing and promoting QI throughout the AHP world. She is also a part of the global ‘Kindness Collaborative’ aiming to build ‘Kindness Leaders’ throughout all levels of international healthcare. She is an advocate of the global “What Matters to You?” healthcare movement.
Health Leadership Academy, Mc Master University & International foundation for Integrated Care (Canada), University of Toronto; Canada
Jodeme thrives when she’s working with communities, systems and groups to create a shared vision to tackle the tough challenges and pressures that our society is facing today. Organizations and communities need to embrace the complexity of their environment and lean into the opportunities to integrate and intersect with others to create seamless services and experiences. Population health and wellness cannot be achieved without a shared commitment, combined effort and radical collaboration across communities and systems.
Jodeme knows the value of high performing integrated health care systems, and she understands that integration can only be achieved by partnering with clients, caregivers, and those that work in health and social care, to design and deliver on the promises of health and wellbeing. With Jodeme’s breadth of experience within the system, and in bringing disparate parts of the system together, she knows both the benefits of this approach up close and understands the important factors that lead to success.
Jodeme is blending her track record of support for large scale transformative change with her deep understanding of the latest knowledge to share on a bigger platform. Instead of influencing change one person or team at a time, Jodeme is committed to building the capacity for this work in others on a large scale and engaging in the high stakes, complex, multi organizational facilitation.
Jodeme brings over 25 years of experience in health and social care and health policy on a local, national and international stage. She is the Co-Founder of IFIC Canada, the North American Centre for Integrated Care at the University of Toronto's Dalla Lana School of Public Health and serves on the Board and is Treasurer for the International Foundation for Integrated Care. She is a leadership coach, and serves as a Strategic Advisor, Capability Builder, Convenor and break through Facilitator. Jodeme is a Fellow of Dr. Helen Bevan, Adjunct Faculty at the University of Toronto’s Institute for Health Policy, Management and Evaluation and is part of the leadership team for the Health Leadership Academy at Mc Master University, a nationally unique partnership between the DeGroote School of Business and the Faculty of Health Sciences. Jodeme was the recipient of the Universal Woman’s Network national ‘Catalyst for Change’ award. She was nominated for this award by the many communities she collaborates with to enable them to reach the goals of integration and population health.
Director; Improvement Cymru, Wales
Medical Doctor and Fellow of IHI, John is Director of Improvement Cymru which provides support to NHS Wales as the national improvement service.
Adjunct Professor; Institute of Global Health Innovation, Imperial College, England
Sir John is a primary careclinician who applied QI in his award winning practice in the late 90s. He went on to create a mechanism for large scale change in primary care in England, successfully replicated in Scotland, Australia, Saskatchewan and elsewhere. In 2004 he also created the concept of the Healthy Communities Collaborative with residents of deprived areas as the improvement team members, adapted and spread by Swedish colleagues throughout many countries as Passion for Life. He was National Clinical Lead for Quality and productivity for the NHS and chairman of the Commission on Whole Person (Integrated) Care. More recently he was Senior Independent Director of the Care Quality Commission in England, the statutory regulator for health and care.
Senior Improvement Advisor, Royal Free Hospital in London; England
Karen Turner is the Senior Improvement Advisor for the Royal Free Hospital in London. Her role involves supporting and leading site wide improvement projects and programmes, advising teams on QI methodology, teaching and ensuring that learning is spread and shared and leading on patient involvement work. She is passionate about asking, listening and doing ‘what matters’ for both staff and patients and has developed a site wide approach to staff wellbeing by operationalising the ‘what matters to you’ conversation. Karen qualified as a physiotherapist in 1996 and worked in different acute trusts and community settings before she specialised in Oncology and Palliative Care. She worked at the Royal Free for 17 years as a physiotherapist before taking this Improvement role in October 2019. Karen became interested in the world of Quality Improvement during a year as a Florence Nightingale Leadership Scholar in 2017 and thanks to the Royal Free Charity, had the opportunity to attend the London IHI forum where she first heard about the ‘what matters to you’ movement. Karen has published original research in the area of Cancer Rehabilitation and has co-authored a chapter in a Textbook of Palliative Care. She has presented widely on the what matters to you movement and continues to try and embed #wmty in all the improvement work at the Free. Karen lives in South West London with her husband and two children, Amelie and Lola and her rabbit Pepper (who she often thinks is her favourite house mate!)
Consultant Paediatrician; University Hospital Southampton NHS Foundation Trust, England
Kate Pryde is a Consultant Paediatrician at University Hospital Southampton and the trust’s Clinical Director for Improvement and Clinical Effectiveness. Kate is a member of the founding cohort of Health Foundation ‘Q’’s and actively involved in the RCPCH’s quality improvement and patient safety work as well as Health Education England Wessex’s lead for Quality Improvement in Child Health. Kate is committed to continuously improving quality of care through embedding key principles into everyday practice and empowering staff to see this as an essential part of their role. Her skills, dedication, and infectious enthusiasm, with a focus on kindness and positive deviance have led to her involvement in a range of successful initiatives to improve quality and safety in healthcare – from small, targeted improvements through to large-scale system change across organisations. She is passionate about developing safer systems particularly through education and involving patients and their families in providing the highest quality care.
Associate Director, ELFT Quality Improvement department; East London NHS Foundation Trust, England
Katherine Brittin (BM, MPH) is an intrinsic improver and as a student midwife often found herself in hot water by questioning practices that could be improved. She continues to make waves and is a passionate advocate for pursuing equity in global healthcare for marginalised populations. Katherine has a bachelor of midwifery and a master’s in public health from the University of Dundee and Cape Town respectively and in 2013 became a certified Improvement Advisor from the Institute for Healthcare Improvement. Katherine spent 13 years in South Africa working for US funded non-government organisations, where the focus of her experience was health system strengthening to support HIV and TB programmes using a QI approach to reduce transmission from mother to infants and to improve system wide health care management to improve population health. Katherine returned to the NHS in 2019 and joined East London NHS Foundation to develop her improvement expertise and support the Trust in their improvement strategy. She is an Associate Director of QI and leads two main learning systems around pursuing equity and Optimising Flow. In her home life she has two teenage children. In her spare time enjoys running in nature with her dog and is a member and advocate for woman for woman international.
National Director for Improvement Capability Building and Delivery; NHS England South East, England
National Director for Improvement Capability Building and Delivery in the national NHS (NHS England), on an interim basis. Programme Director for the national Delivery and Continuous Improvement Review, reporting into the NHS Chief Executive, Amanda Pritchard, and the NHS England Board in October 2022. Experienced senior leader in large-scale change, social enterprise and healthcare improvement, with professional experience across the private, public and political sectors. An Employment Law barrister by background. In her substantive role as the Director NHS Horizons, Kathryn directs and supports the co-design and delivery of national transformation programmes with a projected collective impact in excess of £1.5 billion. NHS Horizons’ work supports leaders at every level of the NHS system in their change efforts, as well as other health bodies (ALBs), government departments and leaders of change in healthcare systems globally.
Consultant Paediatrician and Clinical Director; Imperial College NHS Healthcare Trust, England
Dr Katie Malbon is a Consultant Paediatrician and Clinical Director at Imperial College NHS Healthcare Trust. Having completed paediatric training in London, she moved to the USA in 2007 to undertake a fellowship in adolescent medicine at Mount Sinai Hospital, New York. During that time, she established an innovative text messaging service “Text in the City” for young people attending an adolescent health centre. She also used this platform to design and run a randomised controlled trial into birth control adherence, for which she was the principal investigator. While in New York she trained and practiced as a forensic medical examiner for cases of sexual assault. Following her fellowship, she worked as an Attending Consultant in adolescent medicine at Mount Sinai Hospital. In 2013 she took a position at Tribeca Paediatrics where she developed and led a specialist adolescent service and served as president of the New York chapter of the society for adolescent health and medicine. Katie moved back to London in 2015 to take up her current post where she has established new services for paediatric rheumatology, gynaecology, and adolescent medicine. She has been named doctor for safeguarding and is currently lead for adolescents and paediatric mental health. She was safeguarding trustee to the Girls Day School Trust during the pandemic and currently advises on a health and well-being App for Young People – Luna. She is clinical coordinator for child studies for the National Confidential Enquiry into Patient Outcome and Death (NCEPOD).
Patient Safety Champion, Patients for Patient Safety, WHO; Denmark
Katrine Kirk has been a patient safety champion in Denmark since the network was established in 2007. Her three year long struggle with aggressive lymphoma (a type of blood cancer) taught her how very important it is for patients to be active participants in their own care. Several times during her illness, Katrine was able to intervene before just before potentially very dangerous medication errors were about to occur. She has encountered quite a few other breaches to patient safety, which all took place in the context of a hospital inhabited by competent and empathetic doctors and nurses.
Katrine holds an M.Sc. in business administration and has trained in Lean management, and it was quickly clear to her that good people (including staff) were suffering from the effects of poorly designed or poorly implemented systems. She made a promise to herself that if she survived her lymphoma despite her dismal prognosis, she would find a way to help improve the health care system. Becoming a patient safety champion was an important step in that direction, and she has given at least 100 talks about her patient story. Katrine Kirk is also a partner of the healthcare management consulting company PAR3, which she started in 2010. PAR3 specializes in bringing patients’ and caregivers’ perspectives into innovation and improvement initiatives in the health care sector. In her capacity as a management consultant, Katrine assists hospitals and other providers in executing patient engagement strategies, planning change projects, facilitating workshops, giving inspirational talks, and teaching in the Master of Public Health program at Copenhagen Business School.
Amsterdam UMC, The Netherlands
Kelly developed a special interest in sentinel events and quality and safety in general, after being professionally involved in a sentinel event. She joined a project of the Netherlands Federation of University Medical Centres and expanded it into a thesis that she finished in cooperation with the Dutch Health and Youth Care Inspectorate and her team while working as a surgical resident in different hospitals. During her training to become a surgeon, she will continue to contribute in enhancing the quality and safety in healthcare.
Clinical Director, BMJ; England
Dr Kieran Walsh is Clinical Director at BMJ. He is the clinical lead of the medical education and clinical decision support resources at BMJ. He has a vast amount of experience in online medical education, clinical decision support, face to face delivery of medical education, and both summative and formative assessment. He has experience of using all of these in programmes to drive quality improvement and safer care. He is Adjunct Associate Professor in Teaching and Research at Monash University. He has published over 200 papers in the biomedical literature and has written four books on medical education.
Kiku Pukk Härenstam
Consultant and Patient Safety Officer, Astrid Lindgren’s Children’s Hospital; Associate professor, Department of Learning, Informatics, Management and Ethics, Karolinska Institute; Sweden
Kiku Pukk Härenstam is a consultant at the pediatric Emergency department, educator at the pediatric centre for advanced simulation and training and patient safety officer at Astrid Lindgren’s Children’s hospital in Stockholm and Associate professor in Medical Management and Systems Safety at the Department of Learning, Informatics, Management and Ethics, Karolinska Institute. Kiku is a Vinnvård Fellow of Quality Improvement alumn and has over 15 years’ experience of working as an embedded researcher with design, implementation, and evaluation of initiatives aiming at improving patient safety in diverse clinical settings and on micro-meso and macro level in Swedish healthcare.
Sørlandet Hospital Trust and University of Agder, Norway
Kim Fangen, trained at Guilford School of Acting, UK and has worked as an actor and vocalist in Norway. Kim got involved in HIV related work about twenty years ago both nationally and internationally, main target points has been to advocate against any use of the criminal law to control and punish people living with HIV (PLHIV) and to end all HIV related entry and travel restrictions band. He has also been an instigator of better holistic care and greater user involvement within the health service. He took part in establishing a user driven outpatient clinic for PLHIV and for patient with ME/CFS. Kim is currently working as project manager user-initiated project at Sørlandet Hospital Trust in Southern Norway and is also engaged as a user representative at the University of Agder (UiA), Norway.
Policy and Practice Lead; Royal Pharmaceutical Society, Scotland
Laura is the Policy and Practice Lead at the Royal Pharmaceutical Society in Scotland. Laura comes from a community background where she spent 14 years as a pharmacy manager. With a special interest in addiction and mental health, Laura gained her independent prescribing qualification in psychiatry in 2008. Since then, she has prescribed in various roles, most recently in addiction services, prescribing for patients with opiate addiction. Laura spent 7 years of her career as an Advanced Pharmacist in Addictions. Some highlights from that time include being a member of HM inspectorate of Prisons for Scotland and spending 2 years in education as a teacher practitioner at Strathclyde University. Laura joined the RPS in March 2021 and leads on policy development and professional support for pharmacists in Scotland. She also leads, from a policy perspective, the organisations Sustainability and Health inequalities workstreams on a GB basis.
NHS Horizons, England
Laura Yearsley, Insight and Impact Lead for NHS Horizons, is passionate about improving services and generating actionable insights to influence change at a local and system level.
Laura has a background in health policy, strategy, and community engagement and has led various UK improvement initiatives, including improving awareness of the signs and symptoms of sepsis, and designing the first outcomes framework for raising concerns and complaints. She also led an NIH funded innovation team at Vanderbilt University Medical Center, pioneering new approaches to increase engagement and DEI awareness in clinical research.
Laura’s roots are in campaigning and advocacy where she spent eight years leading the MS Society UK’s policy and campaigns work, and chaired a coalition of 80 patient organisations, influencing how patients and the public are involved in shaping national clinical guidance.
Laura has an MSc in Public Policy from University College London, and a diploma in organisational development.
Group Manager Clinical Service Improvement; Epworth HealthCare, Australia
Lauren has over 15 years’ experience working as a clinical pharmacist and pharmacy manager. She is an experienced improvement consultant and coach with a passion for empowering staff to utilise quality management systems to enhance patient care and improve patient experience.
Line Engelbrecht Jensen
Advisor and Research Affiliate, Workforce Management Unit, Capital Region of Copenhagen; Denmark
Dr, Surgeon, specialty: abdominal surgery (afdelingslæge = “junior” consultant). Advisor and research affiliate at the Workforce Management Unit, Capital Region of Copenhagen. Main field of interest and experience: postgraduate medical education and medical workforce planning, workplace learning, working and learning environment issues.
Lisbeth Lauge Andersen
Student, Roskilde University; Denmark
I am a Ph.D. student at Roskilde University. My background as a nurse in mental health as well as somatic health care constitutes the backbone of my research. I have a master´s degree in health science and years of experience as a lecturer in nursing education focussing on mental health, ethics, and discourses in health care. Currently, I am working on a qualitative, participatory health research project in cooperation with Roskilde University and REFAS in Region Zealand in Denmark, exploring what´s at stake in the encounter between people with lived experience of mental health issues and the somatic part of the health care system. This encounter is known to be potentially overwhelming for both parties, compromising both patient safety, equity in health, and nurses´ work environment. The aim is to develop mutual learning and knowledge on dialogical aspects of this encounter, and I therefore invite nurses and people with lived experience to participate as co-researchers. Through the participatory project design, the voices and narratives of people with lived experience and somatic nurses are being heard, brought together through a series of collaborative workshops.
Lone Winther Lietzen
Geriatrician, PhD, Associate Professor, Aarhus University Hospital; Denmark
Lone is a geriatric specialist working at Department of Geriatrics at Aarhus University Hospital as clinician and researcher. Her clinical focus is on older patients with frailty and acute illness and she works both as geriatrician in the Emergency Department and in a well-established Hospital-at-Home setting in collaboration with patients/relatives, GPs, municipality nurses and geriatric hospital staff. Lone has broad research interests ranging from geriatric epidemiology, health care planning including Hospital-at-Home, and onco-geriatrics. Lone is the chair of the steering committee for the Danish Quality Database for Older Adults with Frailty (the DANFRAIL database) and is leading the ongoing development of the database including intersectional and interdisciplinary participation and patient/relative collaboration. The database is planned to collect data from the beginning of 2024.
Improvement Advisor; East London NHS Foundation Trust, England
Lorna is an Improvement Advisor with the QI Dept at East London NHS Foundation Trust, where she leads on embedding QI across the Inequalities Programme in Bedfordshire, Milton Keynes and Luton. Prior to this, Lorna held roles in the Healthcare Inequalities Improvement Programme at NHS England and Improvement, where she ran the engagement programme for Core20PLUS5 – the NHS approach for reducing health inequalities – as well as authoring policies. Lorna has also undertaken operational and project management roles in NHS provider settings. She is an NHS Graduate Management Training Scheme alumnus and holds a Postgraduate Diploma in Healthcare Leadership. Lorna is interested in harnessing the voice of people and communities, and working in partnership across organisational boundaries, to promote a fairer society
Luis Gabriel Cuervo
Doctoral Candidate; Universitat Autonoma de Barcelona, Spain
Luis Gabriel Cuervo is a doctoral candidate in Biomedical Research Methodology and Public Health at the Autonomous University of Barcelona. He is also a seasoned public health professional, family physician, and clinical epidemiologist. He has been at the forefront of developing policies and agendas on research for health internationally, advancing social innovation and knowledge translation platforms, and setting norms and standards to increase the value of research for health. He has been a contributor to the Cochrane Collaboration since 1994 and a senior clinical editor for BMJ Clinical Evidence. He has contributed to Evidence Aid, Testing Treatments, the EQUATOR Network, and Campbell Collaboration and has advised PAHO and WHO. He will present his doctoral work that uses design thinking and is a multistakeholder and intersectoral collaborative project that uses existing data to measure urban accessibility accounting for traffic congestion. It also points at solutions and predicts their impact, offering an equity perspective. His résumé and scientific production can be found at: www.linkedin.com/in/lgcuervo
Patients for Patient Safety Canada, Canada
Maaike Asselbergs is a member of Patients for Patient Safety Canada (since 2016). Drawing on personal experiences within the healthcare system, and as a volunteer patient partner, she holds the view that partnering with patients can result in safer care and improved health outcomes. In her patient partner roles Maaike draws actively on her professional experience as a leader in the voluntary health and health research sectors and as a senior consultant in organizational and public policy development, governance and planning.
Maarten van der Laan
Vascular Surgeon and Associate Professor on Quality and Safety in Healthcare; University Medical Centre Groningen, The Netherlands
Maarten is vascular surgeon and Associate professor on Quality and Safety in Healthcare in the UMC Groningen. He chairs the CorstiumQuality of Care Dutch Federation of University Hospitals. He heads the national program on resilient healthcare professional and coordinated the Safety Leadership module of the Master Quality and Safety in Healthcare. He has a great drive in quality improvement research and training. He supervises several PhD students on different projects in Quality and Safety improvement as well as vitality and wellbeing in healthcare personnel.
Investigations Editor, The BMJ; England
Madlen is the BMJ’s investigations editor. Previously she worked for the Bureau of Investigative Journalism, where her stories won The Association of British Science Writers’ Steve Connor Award for Investigative Journalism in 2021 and 2019, the Foreign Press Association’s Science Story of the Year 2021 and many others. Before working for the Bureau she worked for MailOnline, the BBC and Pulse magazine, a trade magazine for GPs.
Consultant Paediatrician; Imperial College Healthcare Trust, England
Mando is a general paediatric consultant, working clinically at St Mary’s Hospital (Imperial College Healthcare) and across NW London in the newly formed Integrated Care System. Through the Connecting Care for Children programme http://www.cc4c.imperial.nhs.uk/ she has developed holistic care and increased emphasis on prevention and the patient perspective. Mando co-founded the Programme for Integrated Child Health http://www.pich.org.uk/ the first such programme in the UK; the impact of which has been transformational for participating trainees. As past president of the Child Health section of the Royal Society of Medicine, Mando organised conferences that put patients and parents on the podium, recognising that clinicians need to become better at collaborative decision-making with patients @mandowatson.
Senior Improvement Advisor QI Department; East London NHS Foundation Trust, England
Marco is a Senior Improvement Advisor in the QI Dept at East London NHS Foundation Trust, where he helps lead a team of internal improvement advisors. During his time at the trust he has led on the development and delivery of organisational approaches to Triple Aim, Enjoying Work and Equity. He has also supported the use of QI across London to help improve outcomes for those living with HIV and children with Asthma. Prior to joining ELFT in 2016, Marco spent several years in performance and informatics roles across acute provider trusts and in local authority across North East London. Marco is an IHI trained IA with post graduate degrees in Informatics, Healthcare management and Public Health. Marco’s main interests are the use of QI to support improvement at scale to improve outcomes at population level, and publishing well designed and delivered improvement work.
Chair, WHO Euro region Government chief nursing midwifery officers
Speaker bio coming soon.
Maria Adele Bond
The Psychiatric Peer-Board in Region North Denmark, Denmark
Maria Adele Bonde is a peer co-worker employed with user background to support patient involvement at project level and in strategic decision making. She has own experiences and knowledge of other patients’ lived experiences from both somatic and psychiatric hospitals. Maria is a trained social worker and is the project assistant of PRO-Psychiatry and engaged in the national initiative; “One of us”: a campaign against stigma. She has experience presenting the patient views and experiences in health care campaigns and at networking and strategic meetings with patients as well as health care professionals. Maria has co-created a number of workshops and strategic meetings with health care professionals and users.
Head of Public Health and Statistics; Region Östergötland, Sweden
Maria is the head of the unit for Public Health and Statistics at Region Östergötland.
Head of Department; Center for Sustainable Hospitals, Denmark
Maria Gaden is head of department at Center for Sustainable Hospitals (CfSH) in Central Denmark Region. CfSH is adressing sustainability in healthcare in a broad sense, focusing on the transition towards Circular Economy, through a number of leading clinical projects, where the challenges and potentials linked to both clinical behaviour, products, guidelines, legal framework and organisational culture is analysed, tested and implemented. We want to know, and then we want to know how to do it. Maria’s experience and expertise comes from years of clinical experience as a midwife, a diploma in clinical supervision, an international masters degree in Leadership & Innovation in Complex Systems (LAICS), and from leading projects and processes, mobilizing the transition towards sustainable hospitals in CDR.
Marjan van Apeldoorn
Internist/Infectiologist; Jeroen Bosch Hospital, Netherlands
After specializing in internal medicine/ infectious diseases in 2014 at the VUMC in Amsterdam (The Netherlands), Marjan started as an internist/infectiologist at the Jeroen Bosch Hospital. In 2017 she founded the strategic program “When the professional becomes a patient”. Besides her job as a medical doctor, she is active in various other strategic programs of the hospital and Jeroen Bosch Academy and is a board member of the NVII (Netherlands Society for Infectiologists).
Chief Surgeon / Risk Manager; Rigshospitalet, Denmark
Mark is a Chief Surgeon / Risk Manager and Thoracic Surgeon with more than 40 years of clinical experience. He has spent more than 10 years in a combined position with clinical and patient safety work at the level of hospital administration.
Head of Insight, Evaluation and Research, Q Community; England
Matt’s primary role is supporting the Q team to continually improve their work through evaluation. This includes both managing the external evaluation of the Q community and developing meaningful internal evaluation with the delivery team. The second aspect of his role is leading Q’s insight work that applies a range of social research methods to drawing on the expertise and experience across the Q Community and bring it to bear on improvement priorities.
President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI); USA
Maureen Bisognano is President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions.
Ms. Bisognano advises health care leaders around the world on quality improvement and is a tireless advocate for change and is a Board member of the global Nursing Now campaign.
System architect and Nurse Focus Area Patient Involvement; Department of IT, Region Zealand and Centre for IT and Medical Technology, Capital Region of Denmark
As a nurse, and a system architect I have a big passion for improving the digitalization of healthcare for the benefit of both patients and clinicians. I have been working with implementation and ongoing development of Min Sundhedsplatform, representing both regions since 2014.
COO, Center for Shared Decision Making; Denmark
Mette Meldgaard is the COO of the Center for Shared Decision Making. She has been responsible for the implementation of Shared Decision Making (SDM) at the hospitals in the Region of Southern Denmark since 2021, where she works with implementation on a daily basis. She has worked with SDM since 2019, first in the department of gynaecologic and obstetric as a project manager for the implementation process and at the same time head nurse of the gynaecological Outpatient Clinic. Mette is experienced with leadership, teaching, project management, and improvement methods at both practical and theoretical levels throughout her career. Mette has previously been employed as head nurse in 20 years and as a senior consultant at the Danish Institute for Quality and Accreditation in Health Care.
Director; Regional Medicines Optimisation Innovation Centre (MOIC), Northern Ireland
Professor Mike Scott is a registered pharmacist and currently the Director of the Regional Medicines Optimisation Innovation Centre (MOIC) in Northern Ireland. In 2004 he was made a fellow of the Pharmaceutical Society of Northern Ireland. In June 2009 he was made an honorary Professor of Pharmacy Practice at Queens University of Belfast. In 2010 He was awarded the Guild of Healthcare Pharmacists gold medal for outstanding contribution to the health service at national level. In 2016 he received the lifetime achievement award from the United Kingdom Clinical Pharmacy Association. In 2017 he was part of the expert group working on the WHO Global Challenge to reduce avoidable medication related harm by 50% over 5 years. Most recently he was awarded a visiting professorship with Ulster University (2021). He received an MBE in 2022.
Head of People Participation; East London NHS Foundation Trust, England
Millie Smith is Head of the People Participation department at one of the UKs biggest NHS mental and physical health Trusts, East London Foundation NHS Trust (ELFT). ELFT’s vision is to improve the life of all we serve. The organisation recognises that this can only be achieved if staff are supported to proactively ensure that people with lived experience, and those who care for them, work alongside them to lead, plan, deliver, evaluate, and improve services. This process of coproduction at ELFT is called People Participation. Millie herself is an Expert by Experience of living with bipolar disorder and is responsible for the strategic and operational development of the People Participation (PP) team, which has grown from 17 PP Leads in 2018 to 32 Leads and 12 PP workers in 2022, in addition a peer support team and a befriending team. The department supports service users, patients, and carers to play an active role in how the organisation operates and fosters collaborative working strategies and co-production processes across the Trust. Millie is a skilled and engaging presenter and facilitator and also a huge advocate for staff, she is one of ELFT’s Woman’s Network Leads and is a sponsor with Women for Women International. Millie uses her own experience of living with a mental health condition. She highlights that… “Sharing my own experiences helps me to nurture and create a better service for all whilst developing and promoting opportunities that enable other service users to grow and progress through their own health challenges and achieve success and recovery in their own lives”. Outside of work, her time is spent advocating for positive mental wellbeing and menopausal awareness. Millie is a keen global traveller, sings in a choir and enjoys writing. She keeps physically and mentally fit in the gym lifting weights and doing salsa dancing.
Chief Operating Officer, St. Antonius Hospital; Netherlands
Monique is a former physician in Internal Medicine- Elderly care, now making impact by redefining hospital care through creating more value. She plays a leading role in the digital transformation in a Dutch hospital group of 7 hospitals. Monique is open for innovation, connects and reflects, inspires and gets inspired by other people. She is 44 years old and is the COO of the St Antonius Hospital, one of the largest non-University centers in The Netherlands.
Professor of Healthcare Improvement Research & Deputy Head of the College of Life Sciences, SAPPHIRE group, Department of Population Health Sciences, University of Leicester; England
Natalie Armstrong is a medical sociologist whose research uses social science theory and qualitative methods to improve healthcare quality. She is based in the SAPPHIRE group, Department of Population Health Sciences, University of Leicester, where she is a Professor of Healthcare Improvement Research and Deputy Head of the College of Life Sciences. Natalie has worked across many healthcare contexts, but has particular long-standing interests in women’s and children’s health and in preventative healthcare, especially population-based screening. She has a significant portfolio of research funding, including training awards for doctoral students to work under her supervision, and several commissioned projects she has undertaken for key healthcare organisations. She has held two competitively awarded personal fellowships: an ESRC knowledge transfer secondment with the Cabinet Office and a Health Foundation fellowship supporting her work on mitigating overdiagnosis and overtreatment. Natalie is the Implementation Lead for the NIHR Applied Research Collaboration East Midlands, and leads a theme within the new NIHR-funded Greater Manchester Patient Safety Research Collaboration on the role of organisations within patient safety. She has been an Associate Editor at BMJ Quality & Safety for over 10 years, and recently taken up a role as Non-Executive Director of an NHS Foundation Trust.
Director of Health Innovation Programs; Healthcare Excellence Canada, Canada
Neil brings over 20 years of broad health system expertise to Healthcare Excellence Canada (HEC). Most recently, he oversaw the pan-Canadian quality improvement collaboratives at the former Canadian Foundation for Healthcare Improvement (CFHI), including the Connected Medicine, INSPIRED COPD Scale and Advancing Frailty Care in the Community programs. Prior to this, he managed the Quality Improvement Program at Canadian Forces Health Services. He has extensive clinical experience as an Occupational Therapist and has been actively involved in quality improvement initiatives throughout his career. Neil is a past co-chair of Emerging Health Leaders Ottawa and holds a Bachelor of Science in Occupational Therapy from McGill University and a Master of Health Science in Health Administration from the University of Toronto. He continues to be a registered Occupational Therapist and is a Certified Health Executive with the Canadian College of Health Leaders.
Chief Executive; Nuffield Trust, England
Nigel is Chief Executive of the Nuffield Trust and expert in health service management and health policy, focusing particularly on innovation and change in the delivery of health services internationally. After graduating from Oxford University, he entered NHS management and went on to work at hospital and regional levels. He has worked for the King’s Fund, KPMG’s global practice and the NHS Confederation where he was Director of Policy and later Chief Executive. He is an honorary visiting professor at the London School of Hygiene and Tropical Medicine, where he worked as Director of the London Health Economics Consortium. Nigel’s work and interests are wide ranging, from the development and implementation of new models of service delivery at the front line to wider health care policy in the UK and internationally. Nigel is the UK correspondent for the European Observatory on Health Systems and Policies. He works regularly with the World Health Organisation and has advised on health service reform in a number of countries. Nigel is a regular contributor to the BMJ, a well-known conference speaker.
Nils Falk Bjerregaard
Chief Medical Officer; Horsens Regional Hospital, Denmark
Nils is the Chief Medical Officer at Horsens Regional Hospital, anaesthesiologist and head of the regional steering committee for Safe Surgical Flow in Central Denmark Region. He is married to the wonderful Jannie and father of three fabulous girls. Always and forever paving the way for quality improvement, working to stimulate a growth mindset, joy in work and a strong and viable public health system.
Improvement Advisor, Royal Free London NHS Foundation Trust, England
Nima is an alumna of the NHS Graduate Management Training Scheme and is currently an Improvement Advisor at the Royal Free London NHS Foundation Trust. Undertaking operational roles over COVID-19 naturally lent itself to using the philosophy and tools of improvement to rapidly set up new services and adapt existing ones. These experiences made Nima passionate about better embedding quality and service improvement into daily operational and clinical work. The Learning Health System Nima co-led on implementing at Chase Farm Hospital aims to proactively and systematically do this, as well as amplifying the voices of diverse patients and staff.
Nuwanthi Yapa Mahathanthila
Quality Improvement Coach; Great Ormond Street Hospital for Children NHS Trust, England
Nuwanthi is a Quality Improvement Coach at Great Ormond Street Hospital (GOSH) NHS Trust. Her previous work has included Patient Safety, Patient Experience, Quality Assurance, Hospital Accreditation and Quality Improvement. At GOSH she has facilitated QI projects working to improve inpatient and outpatient flow, reduce laboratory sample rejections (finalist at the Health Service Journal UK Patient Safety Awards- Quality Improvement Initiative of the Year), and reduce extravasation injuries. She is currently supporting the improvement of the outcome and experience of deteriorating patients and rolling out a Trust wide Ward Accreditation programme. Nuwanthi’s areas of interest include Quality Improvement, training and coaching, collaboration and networking, improvement research, patient involvement, and Liberating Structures.
Head of the Children's Rehabilitation Center, Lviv Regional Children's Hospital; Ukraine
Associate Professor of the Department of Rehabilitation and Sports Medicine of the P.L. Shupyk National Medical Academy of Postgraduate Education. Member of the board of the Ukrainian Society of Physical and Rehabilitation Medicine, delegate from USPRM to the board of the PRM UAMS.
Coordinator of Medical Initiatives, Ukrainian World Congress; Ukraine
Coordinator of medical initiatives Ukrainian World Congress Olesya Vynnyk, MD, healthcare consultant is a physician, coordinator of medical initiatives of World Congress of Ukrainians and doctorant of bioethics at Loyola University. She is a Fellow of the National representative of Canada-Ukraine Surgical Educational Mission, Head of Medical cluster at Lviv International Literature Festival, Fellow at International Society for quality in healthcare.
Medical Director, MD, Danish Society for Patient Safety; Denmark
Ove is a specialist in Community Medicine and former Chief Consultant in Emergency Medicine Department at Horsens Hospital. Ove was Project Manager in Danish Society for Patient Safety on several projecst concerning being ready for the converstion about death and dying (‘Ready to talk – In good time’). and Project Leader in ‘Project End of Life’ – a project in collaboration between Skive, Silkeborg and Viborg municipalities, general practitioners, the Hospital Unit Mid, Central Jutland Region and the Danish Society for Patient Safety.
Director and Principal, Prestantia Health; Australia
Paresh has a portfolio of roles as a GP, academic, educator and consultant. As Director and Principal of an innovative outreach primary care service as well as a new technology enabled practice, Next Practice Canberra, Paresh’s passion for person-centred care and equity have been a central focus of all his work. He has a special interest in care for people with complex and chronic conditions and palliative care. A subject matter aspect on value based primary care, he has a proven track record of achievements. He has presented at multiple national and international conferences, acted as adviser on many international and national committees and is a GP Consultant Adviser at the NSW Agency for Clinical Innovation and NSW eHealth. The golden thread uniting his broad interests is a passion for person-centred care.
Professor; Sigmund Freud University / Jefferson College of Population Health, Austria/USA
Patient safety expert, physician-scientist and international leader in patient safety and health servicesresearch, and in the measuring and improving the quality of health care. He is widely recognized as a research methodologist and epidemiologist for both health services and patient-centered outcomes research and as a leading thinker about how to produce generalizable knowledge from community engaged research. He helped author the Team Training program TeamSTEPPS, focusing on developing a culture of safety to sustain staff. His work has shown that to get results, health care organizations must identify and remove the barriers that prevent clinicians from taking these steps and fostering a culture in which staff feel safe questioning colleagues who don’t follow the protocol. He advises several governments and international professional bodies regarding staff and patient safety issues. He has published 200 papers, 5 books and given over 400 invited talks including over 50 keynotes. He served as Editor of BMJ Safety and Quality.
Former Senior Vice President for Quality and Maintenance of Certification at The American Board of Pediatrics, USA
As a practicing paediatrician in a rural community, Dr. Miles helped lead the application of quality improvement in a population-based community effort. He was recruited to the senior leadership team at the American Board of Pediatrics (ABP) where he helped lead the development of a transformative new model of physician professional development based on core competencies. Dr Miles’ primary focus is on helping physicians assess and improve quality of care using improvement science. Through the ABP, Dr. Miles and his colleagues developed a model for a national learning improvement network that led to the creation of ImproveCareNow (ICN), a nationwide improvement effort in paediatric inflammatory bowel disease (IBD). ICN is co led by patients and now involves the majority of children with IBD in the US and has resulted in significant improvement in outcomes of care. National learning networks have subsequently been created in congenital heart disease, patient safety, and several other areas and the learning network model is transforming paediatric subspecialty care in the US.
Vice President, Institute for Healthcare Improvement (IHI); USA
Pedro Delgado oversees IHI’s portfolio of work in three regions (Latin America, Europe, and Australasia) and the IHI Open School. Based in the United Kingdom, he has been a driving force in IHI’s global expansion. From work on reducing C-sections and healthcare-acquired infections in Brazil and several Latin American countries, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally.
Q Managing Director, the Health Foundation; England
Penny leads Q: a community of thousands of people across the UK and Ireland, collaborating to improve the safety and quality of health and care. Q includes a participatory
grant funding programme, Q Exchange and Q Labs, bringing people together to make progress on complex challenges. We also generate insight through the community on key
Penny previously led the Foundation’s work on patient safety; improving flow, leadership development and achieving change through networks. She’s co-author of the Foundation’s reports on the challenge and potential of whole system flow and on developing learning health systems in the UK.
Before joining the Health Foundation, Penny was the Director of Strategy and Service Improvement at a hospital in East London. Penny has spent her career leading improvement work at local and national level in the English NHS, with particular expertise in process and system redesign and leading strategic change across organisations.
Perla J. Marang-van de Mheen
Associate Professor Quality of Care, TU Delft Safety & Security science; Senior Methods Editor, BMJ Quality & Safety; The Netherlands
Perla J. Marang-van de Mheen, PhD is an epidemiologist interested in quality and safety of care, with a special focus on methodology to improve clinical practice. She also serves as Senior Methods Editor for BMJ Quality & Safety, where she is passionate in using her broad expertise on epidemiological and statistical methods to improve methodological rigor in quality improvement work. Her research focuses on topics such as hospital performance measurement in surgical specialties, implementation & de-implementation, and methodologies to improve our ways to measure and evaluate quality of care such as funnel plots around the median rather than a dichotomous outcome. Dr. Marang-van de Mheen was a member of consortium Quality of Care of the Netherlands Federation of Universities from 2011 to 2017 and currently serves as a member of the methodological board of the Dutch Institute for Clinical Auditing, and on the expert panel Health and Health Care of the Central Bureau of Statistics.
Lead Faculty Quality Improvement; Royal College of Physicians of Ireland (RCPI), Ireland
Peter Lachman was Chief Executive Officer of the International Society for Quality in Healthcare (ISQua) from 1st May 2016 to 30th April 2021. He has great experience as a clinician and leader in quality improvement and patient safety. Dr Lachman was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006 and developed the quality improvement programme at Great Ormond Street Hospital where he was the Deputy Medical Director with the lead for Patient Safety. He was also a Consultant Paediatrician at the Royal Free Hospital in London specialising in the challenge of long term conditions for children. Currently he is Lead Faculty Quality Improvement at the Royal College of Physicians of Ireland (RCPI) in Dublin, where he directs the Leadership and Quality programme to develop clinical leaders in quality improvement. He works with the Irish Health Executive Global Health Programme in Mozambique and Ethiopia on QI and Patient Safety projects. He is the editor of the OUP Handbook of Patient Safety (2022) and the OUP Handbook on Medical Management and Leadership and the OUP Handbook of Quality Improvement, both to be published in 2023.
Consultant and Honorary Lecturer, Gloucestershire Hospitals NHS Trust and University of Bristol; England
Dr Phil Davies is a Consultant in Emergency Medicine and an Honorary Senior Lecturer at the University of Bristol. He is Academy Dean at the Gloucestershire Academy; one of seven Academies that provide undergraduate facilities for the University of Bristol. He has a particular interest in team working skills and over the last few years has developed an interest in the use of games to teach clinical skills. Having enjoyed commercial escape rooms, he pioneered their use in a clinical setting and has helped construct a number of rooms to help train medical, nursing and pharmacy students in non technical skills.
Institute for Healthcare Improvement, USA
Pierre leads IHI’s commitment to use effective improvement science methods to achieve its mission of improving health and health care worldwide. Dr. Barker oversees IHI’s cutting-edge innovation, design, and learning activities, ensuring that we maximize the opportunities for impact and that practical improvement methods and tools are accessible to all who seek to improve health and health care. He has extensive experience in designing effective health improvement interventions across a variety of health systems and economies, and has worked closely with the World Health Organization to help develop a global implementation strategy to improve quality of care for mothers and newborns. He attended medical school in South Africa and has practiced pediatrics for more than 30 years in South Africa, UK, and US. Before joining IHI, Dr. Barker was Professor of Pediatrics and Medical Director of University of North Carolina (UNC) Children’s Hospital clinics. He has extensive experience in basic, clinical, and implementation science research and is Clinical Professor of Pediatrics in the Maternal and Child Health Department at Gillings School of Global Public Health at UNC Chapel Hill.
Senior Consultant in Quality and Safety; Jeroen Bosch Hospital, Netherlands
After receiving a masters degree in biomedical sciences at the Radboud University Nijmegen Pieter worked several years for Ecorys Netherlands and the Knowledge Institute of Medical Specialists in the field of healthcare. In 2019 he joined the Jeroen Bosch Hospital as senior consultant in Quality and Safety.
Intensive Care Consultant; NHS Greater Glasgow and Clyde, Scotland
Dr Radha Sundaram has been a consultant in Intensive care for over 15 years and has collaborated extensively on QI projects in EOL, Renal Replacement Therapy , organ donation and glycaemic control in the critically ill. She was a Scottish Quality and Safety Fellow in 2018.
CEO, Nykøbing Falster Hospital; Denmark
Ricco Dyrh is the CEO of Regional Zealand’s Nykøbing Falster Hospital, a member of the Resilience Commision, and a dedicated advocate for healthcare and leadership innovation. Nykøbing Falster Hospital operates on the premise that innovation is a crucial basic condition for the prosperity of the healthcare sector. The hospital relies on public-private innovation and focuses on outcome-based initiatives. Over the years, Ricco has been at the forefront of supporting employee wellbeing, workforce environment enrichment, and innovation in healthcare delivery mechanisms and quality of care initiatives. Ricco brings a unique perspective to the discussion of workforce shortage in the health sector’s current structures – and what initiatives are necessary for reimaging work and redesigning the workforce experience.
Richeldis (Rish) Yhap
Patient with autism; Wales
I am a person with living experience of mental health services. I am actively involved in various mental health groups in Wales including the Welsh Government Outcome Measures sub group which supports the national outcome measures project. I am also a member of the Wales Mental Health Forum. As a lived experience researcher I am currently studying for a PhD from a survivor lens.
Rie Laurine Rosenthal Johansen
Programme Director of The Medication Safety Hospital Programme; Bispebjerg and Frederiksberg Hospital, Denmark
Rie L R Johansen is MSc in Public Health Science and trained Improvement Advisor from IHI. Rie has several years’ experience with leading national and local improvement projects in the Danish healthcare system. She has a wide experience in teaching quality improvement methodology and is a faculty for the Danish Improvement Advisor Programme. Rie is the programme director of The Medication Safety Hospital Programme, Bispebjerg and Frederiksberg Hospital.
General Practitioner; Karolinska Institutet, Sweden
MD. PhD. with focus on patient safety and quality improvement. Work as a G.P. and has ongoing research about safety netting.
Roel van der Heijde
Trainer and Facilitator; Roel Rotterdam & Patient Centered Care Association, The Netherlands
Roels inspiration: “Be the change you wish to see in the world” – Ghandi. Roel van der Heijde lives in Rotterdam, The Netherlands. He is an international acknowledged NLP trainer and a certified death and grief counsellor. He is a driven and experienced trainer and facilitator in Fear Reduction (for caregivers), Vulnerability & Leadership and Discrimination & Inclusion. His motivation: “Acknowledgement and recognition of the fears and emotions of our patients are the basis for excellent patient experience and patient safety”. Roel expands the knowledge regarding fear reduction and psychological safety by training caregivers in hospitals and nursing homes in The Netherlands.
Rosie is a widow, mother, grandmother and an educator. In August of 2009 she underwent a total right knee replacement that developed into a MRSA staph infection. This healthcare acquired infection has led to 58 surgeries, over 200 hospitalizations, 100 blood transfusions, a right leg amputation six inches above the knee, then two years later a total hip amputation with the removal of part of her pelvic bone during another surgery. She also experienced sepsis and septic shock fourteen times.
As Rosie continue to battle this infection in her body, she is driven to share her story of survival. Everyday she uses the story of her journey to advise or advocate for others. Rosie believes in helping patients and caregivers find their voices. As a educator, she used stories to teach children and adults. Today, she uses her story to co-design with medical professionals and researchers and to advise and advocate for patients and their caregivers
Professor Emeritus; Institute of Health Policy, Management and Evaluation Dalla Lana School of Public Health, University of Toronto, Canada
G. Ross Baker, Ph.D., is a Professor Emeritus in the Institute of Health Policy, Management and Evaluation at the University of Toronto. Ross was the Principal Investigator for the Canadian Patient Safety Institute’s Learning Collaboratives on the Measuring and Monitoring for Safety Framework. Ross was the Founding Director of the University of Toronto’s Masters in Quality Improvement and Patient Safety. He is also a Fellow of the Canadian Academy of Health Sciences, the Chair of the Quality and Safety Committee and Board Member of the University Health Network, Toronto.
Head, Salutas Medical Centre; Ukraine
Rustam Zhurayev, MD, PhD, Doctor of medical science, MBA, is Head of Salutas Medical center. Dr. Zhurayev received a degree in medicine from the Lviv National Medical University and is board certified in internal medicine. He completed his PhD program and Doctor of medical science program at Lviv National Medical University and served as associate professor in 2017-2020. He is a Fellow of the Ukrainian Medical Association in Lviv, the European Society of Cardiology and the Shevchenko Scientific Society. He is an active speaker in different medical conferences and meetings.
Director of Improvement; Healthcare Improvement Scotland, Scotland
Ruth is the Director of Improvement at Healthcare Improvement Scotland, where she provides strategic leadership to enable the application of quality improvement and large scale system redesign methodology to increase the pace and scale of improvement across health and social care in Scotland. Her remit includes the world renowned Scottish Patient Safety Programme which now sits alongside a wide range of other national improvement programmes including work in mental health, substance use, primary care, communities and access to elective care. Before her current role, Ruth worked in the Scottish Government providing strategic leadership for a portfolio of programmes focused on delivering sustained improvements across dementia and mental health services. Prior to this she held a range of senior management positions in health and social care around the UK. She has a Masters in Public Administration from Warwick Business School and a Masters in Leadership (Quality Improvement) from Ashridge Business School.
Consultant Cardiologist, Chelsea and Westminster Hospital NHS Foundation Trust; England
Speaker bio coming soon.
CEO, North East and North Cumbria Integrated Care Board; England
Sam joined the North East and North Cumbria Integrated Care Board as CEO from Sussex where she had been Chief Executive of an NHS Mental Health and Learning Disability Trust for five years. Prior to this Sam has worked in a range of operational management and leadership roles across healthcare. With more than 23 years of NHS experience, she also gained valuable experience working in an international healthcare organisation in the independent sector. Sam is Chair of the Health and Care Women Leaders Network at the NHS Confederation, a member of The Kings Fund General Advisory Council, St. George’s House Leadership Fellow, and a member of the Chartered Management Institute Board of Companions. Sam’s areas of interest span the leadership and governance of health and care systems and in particular the potential that exists to integrate physical and mental health care. She believes in an assets-based approach to good wellbeing.
Patient and Public Involvement and Engagement (PPIE) Contributor
Following her own experience of poor mental and physical health, Sandra Jayacodi, a former UK solicitor, embarked on her journey as a Patient and Public Involvement and Engagement (PPIE) contributor. In 2016 Sandra became an Improvement Leader Fellow of CLAHRC at Imperial College (Collaborative Leadership in Applied Health Research and Care) now known as ARC (Applied Research Collaboration), working to improve physical health for people with severe mental illness. She currently holds a variety of portfolios including being a peer researcher, coach and trainer, PPIE advisor and contributor to various health care providers in the UK.
Sandra brings the patient, carer and public perspective and needs into health care research, quality improvement, service design and in policy and guidelines. She strongly believes that although many of us may share the same diagnosis of an illness, our lived experiences of it will vary, based on who we are, including our ethnicity, gender, age, deprivation or privilege, and personality.
Sandra is strongly committed to improvement work around patient safety within the health sector and sits as a member of the Public Partner Advisory Group at Imperial Patient Safety Research Centre Board. She is a lay member on the University College London Biomedical Research Centre for the Inflammation, Immunity and Immunotherapeutics Board and is a Service User Advisor on the Improvement Academy Board on the Northwest London Mental Health and Wellbeing Trust.
Sandra believes that lived experiences are pivotal to the design of healthcare services, policy, guidelines, research and quality improvement work. As a patient herself, she strongly advocates for meaningful leadership that is not top down but bottom up, starting with the patient.
Santiago Gil Martinez
Associate Professor in eHealth; University of Agder, Norway
My research focusses on user-centred design and usability. My background is Computing Engineering and I have been working in Human-Computer Interaction (HCI) for the last 9 years. In 2009, I was awarded the Alison Armstrong Research scholarship for my PhD in HCI in the University of Abertay, UK, where I worked in a interdisciplinary environment with Psychologists, Sociologists and Health professionals. I am focused on how to involve users without Information and Telecommunication Technology (ICT) experience, such as the occasional, first-time, and disabled, in the design and evaluation of solutions for them. I have developed specific methodologies for my research, and worked with a wide range of the established ones, such as Participatory Design, User-Centered Design and Ethnography.In the private sector, I have experience in working in the Health Public Sector in Spain in a multy-strategy IT consulting company (Everis Spain Ltd.). In the UK, working in a visualisation project for NCR Global Ltd and on consumer testing on a range of different visualisation and interaction projects. I have co-organised HCI workshops in UK, Spain, Norway and Netherlands to disseminate my research findings and also to raise the awareness of an inclusive design approach in ICT. As part of that dissemination process, I have given several talks to specialised audience (industrialists, policy makers, educationalists) and general public.
Senior Improvement Managers; Improvement Cymru, Wales
Sarah James is the Senior Improvement Manager for the Outcome Measurement in Wales project, Improvement Cymru, Public Health Wales. Sarah has over 17 years operational management experience in the NHS specialising in change management and improvement. Sarah is committed to a multi-disciplinary, multi-agency approach to system change in order to meet the challenges of delivering safe and sustainable services for the people in Wales.
NHS Horizons; England
Sasha started his career in dentistry and maxillofacial surgery. Whilst learning about the intricacies of clinical care he found the challenges of how to organise a health system even more compelling. He spent more than 20 years working on integrated care in South Devon developing an internationally-recognised system. Realising that even this system would not be good enough to deal with the demographic and economic pressures facing us today he explored how to significantly improve health system productivity. This led to establishing a Health Innovation Education Cluster, working with the Nuffield Trust and working with the Horizons team to support teams delivering large scale transformation. Sasha combines his clinical, operational and strategic experience to design and facilitate large scale transformation programmes. Sasha uses his experience of leading transformation to design and deliver local, regional and national programmes. He designs and facilitates transformation processes to secure active involvement in change.
Director; Institute for Healthcare Improvement (IHI) and Founder and Director; Torchbearing Ltd, England
Selina Stephen is the Director for International Forums at the Institute for Healthcare Improvement (IHI). Selina has been working in Quality Improvement across Scotland, the UK and globally for the past decade, and has a special interest in the human side of change and how we communicate to help people make sustainable improvements.
Group Director Patient Experience and Clinical Service Improvement; Epworth HealthCare, Australia
Sheila has 30+ years’ experience in senior leadership roles. Sheila brings expertise in developing and executing strategic & operational plans; establishing expectations and improving clinical standards; installing a strong focus on the whole patient experience; strong financial, budgeting and resource management; building networks & relationships with key stakeholders; leading change and influencing culture, developing workforce capability, and leading large teams.
Head of Clinical QI Capability; Mid and South Essex Foundation Trust, England
Shevaun Mullender has over 32 years’ experience in the NHS as a registered nurse and improvement specialist. Currently working in Mid a South Essex Foundation Trust as the Head of clinical QI capability creating a culture of continuous improvement in this newly merged organisation. Following a successful pilot of the bedside (frontline) learning coordinator project, she has led on the development and implementation of a digital application solution for the bedside learning system and capturing Quality Improvement ideas from frontline staff.
Psychologist; Danish Society for Patient Safety, Denmark
Simon is an experienced improvement advisor, psychologist and researcher who has worked in both UK and Danish healthcare systems. Simon leads on educational programs across a range of subjects, including improvement science and the psychology of change. Simon is co-chair of the Mental Health Improvement Network and has substantial experience as a conference speaking and workshop leader.
Senior Researcher; Yorkshire & Humber Patient Safety Translational Research Centre & University of Leeds, School of Healthcare, England
Siobhan currently works as the Senior Researcher on The Response Study which is a multi-site evaluation of the new Patient Safety Incident Response Framework (PSIRF); a national policy to guide NHS Trusts in how to respond when things go wrong in healthcare. She previously worked as the Senior Research Fellow on the Learn Together project, and is still affiliated as a contributing researcher leading specifically on a sub-study focused on incident investigations after death by suicide. The Learn Together project is a multi-site NIHR HS&DR funded project to co-design and test guidance to support involvement and engagement of patients, families and healthcare staff in serious incident investigations in the NHS in England. Siobhan works primarily as a qualitative researcher, employing various qualitative methods. She has a particular interest in novel qualitative methods, and has use video-reflexive ethnography extensively within acute maternity services and other healthcare contexts.
Network Development Lead; UCLPartners, England
Sophie Bulmer is the Network Development Lead for UCLPartners, leading activity that brings people together to connect, share learning, and support each other in their improvement work. Sophie designs and delivers activities to support network development in programmes across UCLPartners, and leads on work to develop and sustain networks and communities of practice. Recent examples include activities to support collaboration across systems in the London COVID-19 Vaccination Programme, and designing the shared learning approach for the Innovation for Healthcare Inequalities Programme. Since 2001, Sophie’s career has been within organisations supporting healthcare improvement, including 13 years at the Health Foundation, working on a range of fellowship programmes and improvement grants.
Søren Paaske Johnsen
Danish Center for Clinical Health Services (DACS); Aalborg University, Denmark
Speaker bio coming soon.
Søren Valgreen Knudsen
Danish Center for Clinical Health Services (DACS); Aalborg University, Denmark
Søren Valgreen Knudsen is a MD, sociologist and PhD specializing in health inequalities as well as quality of care. He has published several articles with a focus on quality improvement and patient safety, as well as epidemiological studies on inequality in quality of care and in clinical outcomes. Currently employed in Psychiatry in Region North Denmark, where he has carried out a number of improvement initiatives based on the “Patient Inventory” method. Søren has presented his research at a number of international conferences. With his background in sociology, he also focuses on developing concepts and frameworks to describe the healthcare system and its challenges. Most recently, he has worked on developing a comprehensive framework of the determinants that influence inequality in health conditions and in the health care system.
Deputy Director, Leading Improvement Team (LIT); Scottish Government, Scotland
Stuart leads a team of improvement advisors who teach, coach and mentor improvement science across Scotland’s public sector. Prior to joining the LIT in 2017, Stuart authored The Digital Strategy for Justice in Scotland and has led some of the most significant reforms to the structure and process of criminal justice in the country. He is Chartered Quantity Surveyor having over 30-years’ experience in general management, programme & project management, and construction & facilities management. He is a Non-Executive Director of the Institute of Continuous Improvement in Public Services (ICiPS). He has an Executive Masters Degree in Public Services Management; a Masters Degree in Facilities Management, and Bachelor of Science Degree in Quantity Surveying.
Head of Clinical Decision Support, BMJ; England
Sue King is Head of Clinical Decision Support at BMJ and is responsible for developing digital products that serve the needs of healthcare professionals and their patients. She has many years of experience in this field, and is passionate about delivering solutions that help to improve patient care.
Director of Leadership and OD; The King's Fund, England
Suzie is the Director of Leadership and OD at The King’s Fund and a Health Foundation Generation Q Fellow, passionate about the relational work of delivering great care, helping leaders to understand their role in creating enabling cultures. In Sheffield, she led development of an organisation-wide improvement programme, nurturing an innovative partnership with the Dartmouth Institute, to create http://www.sheffieldmca.org.uk/ . Nationally, her work included development of the first national strategic framework for improvement and leadership development in England https://improvement.nhs.uk/resources/developing-people-improving-care/ and a major programme on culture and leadership with Professor Michael West, now in use by 80 NHS provider organisations. Suzie co-authored new research in 2020 https://www.kingsfund.org.uk/publications/courage-compassion-supporting-nurses-midwives.
Sector Senior Clinical Lead (SSCL) for North East London; London Ambulance Service, England
Tiffany has a degree in Paramedic Science and a MSc in Advanced Emergency Care with over 15 years experience working within Ambulance Services. Her current role is Sector Senior Clinical Lead (SSCL) for North East London, London Ambulance Service. Tiffany provides clinical leadership across the sector to ensure patients continue to receive an excellent level of care. Tiffany has a keen interest in getting it right first time and works closely with local hospitals, Clinical Commissioning Groups and key stakeholders, striving to continually improve and implement new clinical pathways to ensure patients get the right care in the right place first time. Key pathways implemented since commencing her role in 2019 include the fractured neck of femur pathway which see’s patients with suspected fractured neck of femurs being conveyed directly to a centre of excellence, stroke video triage and the Remote Emergency Access Coordination Hub (REACH).
Tina Veje Andersen
Master of public health and consultant in Central Denmark Region since 2015. Have expert knowledge on the most common chronic diseases (e.g. diabetes, chronic obstructive disorder and heart failure) on a population level. Experienced in quality improvement projects, especially in municipality settings and rehabilitation. This includes both quantitative and qualitative methods.
Sønderborg Kommune, Denmark
I am working as a project manager at Sønderborg Municipality in Denmark. I have experience with improvement projects in the care sector at hospitals and municipalities. In the daily work I educate and qualify staff to document correct in the journal. We use methods from “The improvement guide” and work to develop the electronic journal system so that it gets more user friendly for the front staff. I participate in several national groups in Denmark about documentation methods, quality improvements and data-driven management. I am educated as a nurse and have a master’s degree in learning processes from the university Aalborg Denmark.
Head of Patient Safety Incident Response Policy; NHS England, England
Tracey Herlihey is the Head of Patient Safety Incident Response Policy at NHS England (NHSE). At NHSE Tracey is responsible for the day to day strategic leadership and subject matter expertise for the Patient Safety Incident Response Framework. Tracey is a chartered Human Factors Specialist, Chartered Psychologist and has a PhD in Applied Psychology from Cardiff University specialising in Human Perception and Performance. In 2020 Tracey was awarded the title of Visiting Fellow in Human Factors in the School of Design and Creative Arts at Loughborough University. Before joining NHSE Tracey worked at the Healthcare Safety Investigation Branch (HSIB), first as a National Investigator and then as Head of Safety Intelligence. Prior to HSIB Tracey was a Senior Human Factors Specialist at Healthcare Human Factors based in the University Health Network, Toronto, Canada.
Professor of Patient Safety, University of Turku; and Director of Finnish Centre for Client and Patient Safety, Finland
Professor of Patient Safety, University of Turku
Director of the Finnish Centre for Client and Patient Safety
Medical advisor, the Patient Insurance Centre
Other assignments: Member of the supervisory group for client and patient safety strategy implementation, the Ministry of Social Affairs and Health. Member of the advisory board for quality registers, Finnish Institute for Health and Welfare
MD, PhD, MQ-Pro
Surgeon, thoracic and vascular surgeon
Specialist in public health
Special competence in healthcare quality and patient safety
Special competence in administration
Health and Care Administration of Copenhagen Municipality, Denmark
Ulrik Krogh connects data and statistic in a QI learning perspective to e.g. nurses, caretakers and management. With over 14 years in both education and health and care sectors, Ulrik has experience in BI visualization, data, statistics, analytics, and digitalization in a leaning and strategic perspective. Ulrik holds an Masters degree from Roskilde University and is currently attending a MBA in data driven organizational development at Aalborg University.
Medical Doctor, General Practice; Denmark
A Danish medical doctor who currently works in the field of general practice in Copenhagen city. Previously, Urd spent several years serving as regional board member in the Association of Danish Medical Students engaging in student organization and doing projects centering mental health among students.
Patient Safety Champion
Vibeke Andersen is a psychiatric patient who has recovered from schizophrenia and other mental challenges. She is an active patient safety champion from Denmark, working closely with the Danish Society for Patient Safety. Vibeke is a valued partner for Region South in Denmark. Through participation in committees and storytelling, Vibeke contributes to the implementation of Shared Decision Making, aiming to reduce mechanical restraint for psychiatric patients, suicide prevention and improving doctor-patient communication.
Deputy CEO, Head of HealthCare Improvement Danish Society for Patient Safety, Denmark
Vibeke Rischel, Deputy CEO, Head of Healthcare Improvement. Vibeke Rischel, RN, BA, MHSc. RN, IHI Fellow has more than 30 years of experiences as a nurse and has been with the Danish Society for Patient Safety (PS!) since 2007. Vibeke is the overall lead of the portfolio of improvement and capacity building programs in PS!. The improvement work has been recognized, especially the elimination of pressure ulcers in hospitals and home settings where PS! Is an international lead. In the collaboration between IHI and PS! In partnership with Norwegian colleagues Vibeke has developed a Scandinavian Improvement Advisor program. Vibeke is an international acknowledge expert and presenter in patient safety and health care improvement. She serves on several advisory boards in Denmark, within improvement and innovation in safety and health care.
Physician; Hills Family General Practice, Australia
Walid is a family physician with a passion for value-based health care, quality and safety. He has academic affiliations with 2 universities. He sits on various Australian committees at Commonwealth and State levels, including past co-chair of the Primary Care Reform Steering group, Strengthening Medicare Taskforce and the Medicare Services Advisory Committee. He is heavily involved in system change.
Executive Director, Virginia Mason Institute; USA
Wendy Korthuis-Smith, Ed.D., M.S., is the executive director at Virginia Mason Institute. Wendy provides leadership and oversees the development of new products and services to strategically assess, identify improvement opportunities, develop and implement transformation and transition plans, and continually evaluate continuous improvement for clients worldwide. Wendy holds significant experience developing and implementing large scale transformation and transition plans. Wendy came to Virginia Mason Institute from Deloitte Consulting, and spent several years prior with the Washington State Governor’s Office where she led state government transformation through the development and implementation of Results Washington, a performance improvement initiative incorporating 53 state government agencies, boards and commissions across five priority goal areas. She worked with Virginia Mason early on in her career as a leadership development consultant. Wendy is trained in the Virginia Mason Production System®.
Department of Organization Sciences, Vrije Universiteit Amsterdam; The Netherlands
Speaker bio coming soon.