Dean of the Royal Society of Medicine, London; England
Fiona Moss is the Dean of the Royal Society of Medicine, London, England. She trained in respiratory medicine and has a career long interest in medical education and quality improvement. Her previous roles include Consultant Respiratory Physician at Central Middlesex Hospital, where she was also Director of Undergraduate Clinical Studies. She has had extensive experience in postgraduate medical education and from 2010-2013, was Director of Medical and Dental Education Commissioning for London and developed “one year in one place” rotations for junior doctors; set up London’s Postgraduate Specialty Schools and devised the London Darzi Fellowship Programme to provides opportunities for senior residents to take a year out of training programmes and, working alongside clinical directors, to gain practical experience of organisational change and quality improvement.
She was a co-chair of the International Conference on Residency Education from 2012-2019. Fiona was founder editor of Quality and Safety in Health Care (now BMJ Quality and Safety) and is on the Strategic Advisory Group of the International Forum on Quality and Safety in Healthcare. In 2006 she was awarded a CBE for services to Medicine.
Chief Transformation Officer, NHS Horizons; England
Helen Bevan is a leader of change within the NHS. She has led and facilitated many nationwide initiatives to improve care. Helen has demonstrated a constancy of purpose and resilience to stay within the system over decades that is rare in internal change agents. Her focus has shifted from managing big programmes of change to approaches that mobilise and build energy and commitment to change on a large scale. Helen has the ability to connect directly with thousands of frontline staff and patient leaders. She is one of the top social influencers in healthcare globally.
President Emerita and Senior Fellow, Institute for Healthcare Improvement; USA
Maureen Bisognano, President Emerita and Senior Fellow, at the Institute for Healthcare Improvement (IHI), previously served as IHI’s President for 5 years and Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine, among other distinctions.
Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major healthcare conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women’s Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, Indiana University Health System, and Nursing Now.
Ms. Bisognano chairs the advisory board for the Well Being Trust, an independent institute with a mission to improve mental health and resilience across all ages in the US. She co-chairs, with Dr. Atul Gawande, the Massachusetts Coalition on Serious Illness Care. She serves as vice chair for membership for the National Academy of Medicine section on administration. Prior to joining IHI, Ms. Bisognano was Senior Vice President of the Juran Institute, where she consulted with senior management on the implementation of total quality management in health care settings. Before that, she served as Chief Executive Officer of the Massachusetts Respiratory Hospital in Braintree, MA, where she implemented a hospital-wide strategic plan that improved the quality of care while simultaneously reducing costs. Ms. Bisognano began her career in health care in 1973 as a nurse at Quincy Hospital in Quincy, MA. She held positions of increasing responsibility, eventually serving as Chief Operating Officer from 1984-1987.
Chief Healthcare Officer, VGZ; Netherlands
Ab Klink was the Minister of Healthcare, welfare and sports in the Netherlands from 2007 until 2010. Ab is the Chief Healthcare Officer at VGZ, which is the second largest healthcare insurer in the Netherlands. Ab has been a public speaker on several national and international events and symposia.
Chief Quality Officer, East London NHS Foundation Trust (ELFT); England
Dr Amar Shah is Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality, strategy, planning and performance at ELFT.
He is the national improvement lead for the mental health safety improvement programme, commissioned by NHS Improvement, and the QI lead for the Royal College of Psychiatrists.
He is an improvement advisor and a faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world.
Senior Director, Patient Safety and Europe Region, Institute for Healthcare Improvement; England
Amelia Brooks has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. She joined IHI in January 2016 as a Director in the Patient Safety Team, where her role includes teaching, diagnostics, and onsite coaching for organizations. As Director for the Europe region, she leads a number of IHI’s European programs and oversees all regional activity. Prior to joining IHI, Ms. Brooks worked in strategic and operational roles in the patient safety and improvement fields, including frontline roles as a quality improvement specialist. In these previous roles, she led the design, development, and implementation of a regional Patient Safety Collaborative in England and also led the design and development of the Life Improvement Software System.
Head of Quality Improvement, Royal Free London NHS Foundation Trust; England
Amy Cruickshank is Head of Quality Improvement at the Royal Free London NHS Foundation Trust leading their quality improvement (QI) programme.
Amy’s love for improvement started early in her career as a Speech and Language Therapist where she would find herself frustrated with inefficiencies that would affect patient care. She quickly realised that great team work, creative thinking and a shared goal meant that any frontline member of staff could improve their services. Amy pursued a career in improvement completing the Darzi Fellowship and is currently training as an improvement advisor. Amy is interested in how quality improvement can bring greater joy in work for all staff.
Development Strategist, Region Jönköping County; Sweden
Anette is a development strategist in Region Jönköping County. Her focus is improvement, big scale change, coaching, integration and innovation. She has experience from Qulturum working with leadership, coaching, improvement and innovation both nationally and internationally. From 2011-2015 she worked as a project manager at SALAR, Swedish Association of Local Authorities and Regions, with a national leadership program and big scale change.
She is the founder of Passion for life which won the first price in Social Innovation in Ageing 2014- The European Award Ashoka Changemakers in cooperation with King Baudouin Foundation. Today, her major focus is driving strategies for “Together for best possible health and equal care”.
Service User; Scotland
Anne Carmichael is a retired but now self-employed teacher educator. She worked in Further Education for about 27 years, latterly becoming Team Leader of Languages at Aberdeen College.
Anne was keen to participate in this project, having already experienced a couple of falls which left her with a severe knee problem, and she feels she can help to encourage others to work on recovery through services and support available in Aberdeen. Anne states “I really didn’t know about the Falls Clinic or exercise classes with Sport Aberdeen, but came across them by chance and have not looked back. Had effective signposting been in place at the time, I’d have recovered much sooner, but I’m now mobile again, and largely pain-free”. Anne feels that volunteering with the “Stepping Forward Together” project, to help others establish a route to recovery is a great project to be involved in.
Consultant Colorectal Surgeon, West of England Academic Health Science Network; England
Anne is a Consultant Colorectal surgeon at Southmead Hospital in Bristol and Medical Director of the West of England AHSN.
From 2010 to 2015 Anne was Clinical Director for Surgery at Southmead Hospital. She participated in the Safer Patients Initiative 2 and was faculty for the perioperative workstream for the South West Safety collaborative. She was shortlisted for a Health and Social Care Award in 2009 for work on the surgical safety checklist, winner of a National Patient Safety Award in 2011 for work on NG tube safety, shortlisted for a NHS leadership award in 2012 and shortlisted in two categories for a national patient safety award in 2014 for work on reducing surgical site infection.
Anne was Clinical Director for the patient safety programme at the AHSN from 2015 until 2018. In this role she oversaw the patient safety work programme which lead to the region winning national patient safety awards for work on the National Early Warning Score (NEWS), emergency department checklist and emergency laparotomy.
Annesofie Lunde Jensen
Postdoc, Medical Anthropologist and Clinical Nurse Specialist, Aarhus University Hospital, Steno Diabetes Centre Aarhus; Denmark
Annesofie L. Jensen is a postdoc, medical anthropologist and Clinical Nurse Specialist at Steno Diabetes Centre Aarhus.
Her research has focused on care for persons with endocrine conditions such as persons with osteoporosis, thyroid-associated ophthalmopathy, chronic pulmonary disease and type 1 diabetes.
She has especially investigated in the areas of user involvement, decision-making, person-centered care, patients’ education and changes in body image. She uses both qualitative and qualitative methods in the studies. She is an experienced educator at Aarhus University.
Senior Programme Manager, Institute for Healthcare Improvement; USA
Becka DeSmidt is a Senior Program Manager at the Institute for Healthcare Improvement’s Open School. In that role, she supports an interprofessional learning community of over 500,000 students, residents, faculty, and professionals who are building skills in quality improvement, patient safety, and leadership.
Becka’s background is in health care strategic planning: at the Advisory Board Company, she worked closely with leaders of hospitals and health systems across the country to develop programs to meet the needs of their communities; at Partners Healthcare, she supported the organization’s efforts to design population health interventions.
Becka holds a master’s degree in public health at The Dartmouth Institute.
Consultant General Paediatrician & Director of Strategy, Research & Innovation, Imperial College Healthcare NHS Trust; England
Bob Klaber is a Consultant General Paediatrician & Director of Strategy, Research & Innovation at Imperial College Healthcare NHS Trust. Bob trained as an educationalist alongside his postgraduate paediatric training in London and has a strong interest in individual and systems learning, quality improvement, behavioural insights work, leadership development and kindness. He has completed a mixed methods MD researching leadership approaches in healthcare.
In 2015 Bob set up a team who continue to drive an ambitious project to create a culture of continuous quality improvement across Imperial, has worked as Deputy Medical Director and has led work on the development and implementation of the Trust’s new organisational strategy. In his current director role, he is responsible for strategy, research, innovation and improvement across Imperial.
Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London www.cc4c.imperial.nhs.uk, which is focused on developing whole population integrated care models of care and learning within paediatrics and child health.
Bodil Elgaard Andersen
Senior Advisor, Danish Society for Patient Safety; Denmark
She has worked in quality and patient safety for several years, as well in hospitals as municipalities and has experience with teaching and coaching in methods of improvement. She has more than 25 years of experience in nursing, mostly by intensive – and medical care.
She serves as Senior Advisor in Danish Society for Patient Safety and has experience from many different projects with teaching and supervising in improvement methodology.
Britt J. Myren
PhD Researcher, Radboud University Medical Center; Netherlands
Britt Myren is a medical anthropologist with special interest in person-centred care and human behaviour in healthcare contexts. Currently, she is a PhD researcher at the Radboud university medical centre in the Netherlands. Her PhD is about patient participation in Morbidity and Mortality meetings. Britt is particularly interested in how optimal learning and practice change can be achieved in this new context.
She obtained her MSc degree at the University of Amsterdam, with research on risk perception and authoritative knowledge during pregnancy and childbirth. Prior and parallel to her PhD trajectory, she also worked as a (qualitative) researcher on other projects, such as health literacy in preconception care and integrative birth care in the Netherlands. Moreover, she collaborated with a Dutch client organisation and made important recommendations regarding soft skills that ObGyn residents should develop during their training. These recommendations were incorporated in a new pan-European ObGyn curriculum.
Director for Undergraduate Education and Co-Director for Paediatrics iBSc, Whittington Health; England
I am a Consultant Paediatrician and hold two positions within UCL medical school as the director for undergraduate education (Whittington) and co-director for the Paediatrics iBSc.
My overriding passion has been the advancement of medical education and quality improvement. To that end I have always encouraged and supported others to undertake a raft of quality improvement projects resulting in peer reviewed publications. I have led many innovative projects and am particularly proud of the most popular iBSc at UCL. I have published ten books including seven for the public on parenting and three textbooks. I am regularly invited to lecture and deliver teaching nationally and internationally (USA, Pakistan and Bangladesh). I am a proud Londoner and have an assortment of adolescents, rescue dogs, itinerant cats and a stash of yarn for knitting. My recent inaugural lecture attests to my passion and drive in the quality improvement arena.
Medical Writer and Editor, Danish Society for Patient Safety; Denmark
Journalist, MD, medical writer and editor, Danish Society for Patient Safety. 10 years of experience with communications and media-strategy in Danish healthcare improvement programs. Writer/editor of several publications about improvement work and methodology. Improvement advisor from the Danish Improvement Advisor education.
Christien van der Linden
Clinical Epidemiologist, Nurse Manager, and Expert in Evidence Based Practice, Haaglanden Medical Center; Netherlands
Dr. Christien van der Linden is a Certified Emergency Nurse who completed her Masters of Science in Nursing, her Masters of Science in Clinical Epidemiology, and her PhD at the University of Amsterdam. Her PhD-thesis “Emergency Department Crowding: Factors influencing Flow” includes 10 published articles on this subject.
Christien works as a Clinical Epidemiologist, Nurse Manager, and Expert in Evidence Based Practice at the Emergency Department of Haaglanden Medical Center in the Hague in the Netherlands. Christien has published over 50 scientific articles in national and international journals. She is the chair of the Scientific Committee of the European Society for Emergency Nurses and member of the Scientific Committee of the Dutch Association of Emergency Medicine.
Christina Egelund Antonsen
Head of Safe Patient Flow Programme, Aarhus University Hospital; Denmark
Christina Antonsen is the head of Programme Safe Patient Flow Educated RN with several additional educations, including Master in Organisation and Management Psychology and improvement advisor. Works with three programmes: Safe Patient Flow, Safe patient flow in surgery, Safe children and adolescent flow; the purpose of all programmes is to ensure no unnecessary waiting time during hospital stay. I systematically use the improvement model and its methods.
CEO, BC Patient Safety & Quality Council; Canada
Christina Krause brings a variety of health care experience to her role as CEO with the BC Patient Safety & Quality Council. Her passion and interests include the use of social change models and network theory in efforts to engage and mobilize stakeholders to improve quality of care. More recently, this has expanded to include social media to create enhanced connections and shared learning. Christina was an author on the Canadian Disclosure Guidelines and serves as Master Faculty with the Institute for Healthcare Communication’s Disclosing Unanticipated Medical Outcomes.
Christina holds a Master of Science in community health and epidemiology from the University of Saskatchewan, and a Bachelor of Home Economics in family science and nutrition from the University of British Columbia. She is also an EXTRA Fellow with the Canadian Foundation for Healthcare Improvement.
Deputy Director, Ministry of Defence; Nigeria
Comfort Adeosun is a deputy director with the Ministry of Defence in Nigeria. As a clinician and researcher, Comfort has a growing interest in health services research, quality of care and quality improvement initiatives. In her current practice, Comfort conducts research and facilitates the quality and service improvement team for improved patient care.
Comfort is an alumnus of the IHI Open School. Courses attended include Leading Quality Improvement: Essentials for Managers; Leadership and Organizing for Change. She is a WCPT trained Quality Improvement and Impact Evaluation professional.
Comfort has attended and presented at several national and international conferences in the UK, Europe and the USA including World Confederation of Physical Therapy (2019), International Society of Physical & Rehabilitation Medicine (2018), International Forum on Quality & Safety in Health Care (2015, 2017), International Organizational Behaviour in Healthcare Conference UK (2016) and Global Health & Innovation Conference USA (2015).
Healthcare Advocate, Independent; Sweden
Cristin Lind became a healthcare advocate after years of coordinating care for her child who has complex healthcare needs. Originally from Boston, she now lives in Stockholm, where she helps change agents develop their agency and impact. She leads initiatives in which patients and their families, clinicians and policy makers collaborate to create better health and care. Organizations she has supported include Cambridge Health Alliance, Institute of Medicine, and National Institute for Children’s Health & Healthcare Quality (NICHQ) in the US, and Rare Diseases Sweden, Karolinska University Hospital, Region Stockholm’s Healthcare Authority (HSF), and Swedish Association of Local Authorities and Regions (SKL). She currently serves on the BMJ’s editorial advisory board, patient engagement expert panel and International Forum planning committee.
Senior Research Manager, The Health Foundation, England; Improvement Partner, Imperial College NHS Trust; England
Darshan is a Senior Research Manager at the Health Foundation and an Improvement Partner at Imperial College NHS Trust. In his role at the Health Foundation he was pivotal in establishing the Health Foundation’s Behavioural Insights Research Programme that supports innovative research into ways that behavioural insights can be applied in healthcare in ways that reduce waste and inefficiency. At Imperial College NHS Trust he is exploring how we can build the confidence, capability and capacity of staff to be able to draw on the evidence from behavioural insights in ways that can be applied to day-to-day improvement efforts. In the past he headed up an Economic Analysis and Performance Research Centre at the LSN, and was the British Dental Association’s economist and held numerous consultancy roles in the private sector.
Senior Manager, NHS England/NHS Improvement; England
David is a senior manager in the NHS in England, working nationally in the Patient Experience Team which works with patients, families and healthcare staff to improve people’s experience of healthcare. He is a strong advocate of co-production in healthcare and of bringing work on quality improvement and on improving experience together. David oversees a range of national programmes in the NHS in England including; the Always Events programme; support for family carers, embedding improving the experience of care in national clinical transformation programmes, in primary, community and secondary care settings, and in education and training for clinical professionals. He has previously worked regionally and for a local commissioner in the NHS, in adult social care and in a range of third sector organisations. David lives in Manchester, loves music, cricket, running and being a dad.
CEO, President, Institute for Healthcare Improvement (IHI); USA
Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.
Prior to joining the IHI, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.
Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.
In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.
Assistant Director of Improvement, The Health Foundation; England
Dominique is Assistant Director of Improvement at the UK Health Foundation, leading the programme of work on the role of the NHS in improving population health and prevention, and the NHS as anchor institutions.
She is a consultant in Public Health and has a long standing interest in combining population health with improvement. She also works in the NHS as Associate Medical Director for Quality Improvement at Imperial College Healthcare NHS Trust, a large teaching hospital in London where she co-leads the Improvement Team.
She has spent 14 years in healthcare and her portfolio and interests include population health improvement, developing networks, increasing patient and public involvement and clinical leadership.
Dominique was named a HSJ Rising Star in 2015. She has also held a Darzi Fellowship in clinical leadership, is a Fellow of the Faculty of Public Health and was recognised by the Health Service Journal as a Rising Star in 2015.
Chief Scientific Officer, Emeritus, Institute for Healthcare Improvement (IHI); USA
Dr. Goldmann has decades of experience in helping healthcare systems and teams improve quality, safety, and value, including work in global resource-limited settings. As IHI Chief Scientific Officer, Emeritus, he promotes improvement science by forging relationships with academic and research organizations. He advances the rigor of improvement projects through context-sensitive project design and program evaluation. His QI work is informed by experience across the entire translational research continuum (bench science, epidemiology, clinical trials, and implementation/health services research). Dr. Goldmann has expertise in using quality indicators for research, benchmarking, judgement, and improvement. He advocates for integration of improvement and HIT/technology to support effective learning health systems, clinical decision support, patient engagement and care, and population health and equity. He is Chair of the AHRQ National Advisory Council and Vice-Chair of the Advisory Committee of the Institute for Medicaid Innovation. He Co-directs the Harvard-Wide Pediatric Health Services Research Fellowship Program he founded.
Vice President of Medical Services, Southcentral Foundation; USA
Doug Eby is Vice President of Medical Services for Southcentral Foundation’s Malcolm Baldrige Award-winning Nuka System of Care. Doug is a physician executive who has done extensive work with the Institute for Healthcare Improvement and other organizations around the Triple Aim, Accountable Care Organizations (ACOs), Patient Centered Medical Homes, whole system transformation, workforce, cultural competency, health disparities, and other topics. His speaking and consulting includes work across the U.S., Canada, and portions of Europe and the South Pacific. Doug has spent more than 20 years working in support of Alaska Native leadership as they created a very innovative integrated system of care that has significantly improved health outcomes. Doug received his medical degree from the University of Cincinnati in Cincinnati, Ohio, and his master’s in public health degree from the University of Hawaii.
Senior Director, The Behavioural Insights Team; England
Elspeth is the Senior Director responsible for BIT’s work on health, education, and local services. She has overseen over one hundred applied behavioural science projects, and teaches behavioural science all over the world for both academic and policy audiences. Elspeth is the author of the forthcoming book from MIT Press: Behavioural Insights: An Introduction.
Director of Education and Consultation, Afghanistan National Healthcare Accreditation Organization (ANHAO); Afghanistan
I have been working with Afghanistan National Healthcare Accreditation Organization as Director of Education & Consultation since 7th April 2019. I’ve worked with Health Net TPO as Project Technical Coordinator of Fred Hollows Foundation – Australia projects in Afghanistan from March 2018 to Feb. 2019. Worked as Advisor to Drug Advisory Program at Colombo Plan, from Sep. 2017 to March 2018. Worked as an Advisor to HE Minister of Higher Education from June 2015 to Aug. 2017 (Responsible for Reform of Medical Education & Teaching Hospitals). Worked with Health Policy Project of USAID at Futures Group Global Outreach as EMIS Officer to establish Expenditure Management Information System for Afghanistan’s health sector from Nov. 2012 to June 2015. Worked with COMPRI – A project of USAID at Afghan Social Marketing Organization as Training/ Community Outreach Manager (Family Planning). Practiced Medicine from May 1995 to 2006.
General Practitioner, Radboud University Medical Centre, Department of Primary and Community Care; Netherlands
Erik Bischoff, MD PhD is a general practitioner with a special interest in asthma and COPD. During his GP vocational training he followed a PhD training programme in the field of self-management of COPD and its exacerbations. He received a personal grant of the Netherlands Organisation for Health Research and Development. In 2013 he received his PhD with honors. As a senior researcher he has coordinated several research projects on patient-centred chronic care, eHealth, and complex interventions in primary care. His work has resulted in several peer- reviewed publications in high impact scientific journals. Erik also coordinates the national training program for GPs with a special interest in asthma and COPD of the Dutch College of General Practitioners.
Chief Physician, Odense University Hospital, Denmark; Associated Clinical Professor, University of Southern Denmark; Denmark
Erik Jakobsen is Chief Physician at the Department for Thoracic Surgery, Odense University Hospital and Associated Clinical Professor of the University of Southern Denmark.
Dr. Jakobsen chairs the Danish Lung Cancer Registry – a national quality registry established in 2000. The registry is operated by one of the 24 Danish Multidisciplinary Cancer Groups: The Danish Lung Cancer Group (DLCG). Dr. Jakobsen has made a massive contribution to the planning and execution of quality improvement activities in relation to lung cancer in Denmark and has been appointed to several working groups under the Danish Health Authority.
Dr. Jakobsen has authored numerous papers on quality improvement in lung cancer care and has been teaching and training doctors and specialists at Odense University Hospital, University of Southern Denmark.
Head of the Norwegian Advisory Unit for Clinical Quality Registries; Norway
Eva Stensland is a medical doctor and specialist in neurology. She has a PhD in cardiovascular epidemiology and is an Associate Professor at the Arctic University of Norway. Since 2012, she has been Head of the Norwegian Advisory Unit for Clinical Quality Registries and has undergone education in Continuous improvement of health care quality at the QRC Coaching Academy, Stockholm.
Patient Representative; Denmark
Flemming Jensen has had Type 1 diabetes for more than 32 year. He has taken part in the development of DiabetesFlex from the beginning. He participated in the pilot study and has afterward be part of the development of DiabetesFlex. He has used the DiabetesFlex in his contact and consultations since May 2017.
Paediatric Emergency Medicine Consultant, Imperial College Healthcare NHS Trust; England
Francesca is a paediatric emergency medicine consultant at Imperial College Healthcare NHS Trust, London. She enjoys complementing her passion for clinical work with that for research, leadership development and education. She remains curious about the way our health system works and strives to work with others to innovate improvements. She is a fervent champion of collaborating with patients and citizens to strive to coproduce services that keep safe quality patient care at their core. With continuing pressures on emergency departments across the UK, Francesca works at a local, regional and national level in being proactive to responding to these through various initiatives. Francesca is Associate Medical Director for Quality Improvement at Imperial, leading an improvement programme to create a culture of continuous improvement across the organisation.
Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI); USA
Frank Federico, Vice President and Senior Safety Expert at IHI, has been working to improve patient safety since the beginning of the movement. He has been the senior lead in a Pfizer funded grant to optimize medications in primary care in the US.
Memorial Sloan Kettering Cancer Center; USA
Frank Licciardi currently serves as Co-Chair of PFACQ—and was formerly cared for by MSKCC in treating late-stage gastric cancer.
Mr. Licciardi began volunteering at MSK as part of the Patient-to-Patient counselling program before helping with the development of PFACQ. In addition to his role as PFACQ Co-Chair, he serves on the Hospital Quality Assurance Committee, Data Governance Committee, and is an inaugural member of the Teleoncology Steering Committee.
Mr. Licciardi has more than 20 years of experience in wealth management and private equity and has held various leadership positions at companies including JPMorgan, where he worked on their initial expansion into the on-line private client business; Merrill Lynch, as Managing Director and Head of Wealth Management Tools and Platform Development; and CapitalSpring, as their Chief Operating Officer. Mr. Licciardi has focused on optimizing the client experience, creating business intelligence and leveraging technology to create processes and achieve scale.
CEO, Virginia Mason Medical Center; USA
Gary Kaplan, MD, has served as chairman and CEO of the Virginia Mason Health System since 2000. He practices internal medicine. During his tenure as chairman and CEO, Virginia Mason has become a recognized leader in the quality movement by adapting the Toyota Production System.
Dr. Kaplan is a Fellow of the American College of Physicians (FACP), the American College of Medical Practice Executives (FACMPE) and the American College of Physician Executives (FACPE). He is recognized as one of the most influential physician executives in health care.
Dr. Kaplan is chair of the National Patient Safety Foundation Lucian Leape Institute and immediate past chair of the Institute for Healthcare Improvement Board of Directors.
He was a founding member of Health CEOs for Health Reform and has held leadership positions with numerous organizations, including the Medical Group Management Association and the Washington Healthcare Forum. In 2013, Dr. Kaplan was elected to membership in the Institute of Medicine.
Senior Manager, Impact, Research and Evaluation, NHS England and NHS Improvement; England
Grace is Senior Manager, Impact, Research and Evaluation in the Improvement Directorate, NHS England and NHS Improvement. She leads a team of researchers and analysts, supporting improvement programmes to evidence and tell the story of their impact and value. Grace has over 20 years of experience in research and evaluation in NHS service improvement, patient safety and quality. Over the past three year, she has overseen and championed the development of the Impact Framework and is passionate about the difference it can make to practitioners working in quality improvement who are looking to evidence the impact of their work in a robust and meaningful way. She now leads the Impact Masterclass as an approach to support capability building in evaluation in the English health and care system.
Head Nurse, Heart Hospital, Hamad Medical Corporation; Qatar
Gracy Chacko RN.BSN is working as a Head Nurse in Heart Hospital, Hamad Medical Corporation, a premier Government healthcare organization of Qatar. She began her career in HMC by working as a staff Nurse in Coronary Care Unit in 1999 and promoted as a Charge nurse in 2005 and to the role of Head Nurse in 2011. In addition to her extensive clinical experience, she is actively involved in many quality improvement projects. She worked closely with Heart Hospital (HH) Office for Performance Improvement and the Institute for Healthcare Improvement (IHI) on a new venture to bring about quality improvement in healthcare through a pilot project in behalf of HMC entitled the “Value Improvement Programme.” Only the second hospital worldwide to introduce this innovative approach, her unit was the pilot site and she led this project. She was a speaker in IHI Middle East forum in 2018 and 2019. She also volunteered on committees and frequently contributed ideas to deliver quality and safe care to the patients. In coordination with the Nursing administration of HH, she developed a New Hire Nursing orientation program in 2011 for all the new joiners of HH. She has a unique combination of strong nursing skills and strives to provide the best health care possible.
Deputy Chief Medical Officer, Scottish Government; Scotland
Dr Gregor Smith is proud to be a GP and was appointed Deputy Chief Medical Officer for Scotland in October 2015. Prior to this he combined roles as a Senior Medical Officer in the Scottish Government and medical director for Primary Care in NHS Lanarkshire, where he spent most of his clinical career as a GP in Larkhall. He is an Honorary Clinical Associate Professor at the University of Glasgow and Fellow of both the Scottish Patient Safety Programme and Salzburg Global. He is passionate about continuous quality improvement and innovation in healthcare, with a particular interest in person-centred care and shared decision making and working in teams. He is a resolute advocate of the values that define our NHS, of universal healthcare, and of widening access to medical careers. When not working, he tries very hard to use his quality improvement skills to improve his cycling, triathlon and guitar.
Quality Improvement Analyst, Genete Resource Centre for Women; Nigeria
Uchenna Gwacham-Anisiobi is a Medical Doctor and a public health enthusiast with interests in health promotion, Healthcare Quality Improvement, Maternal and Newborn Health, Non-Communicable Diseases (NCDs) as well as health systems strengthening. She is passionate about improving the indices of maternal and newborn health in Nigeria and other Low-Middle-Income Countries and was a part of a maternal and newborn quality improvement project in 20 hospitals in Imo State, Nigeria. Uchenna is committed to continuous health systems improvement and aspires to be a part of the innovative solutions which will make healthcare safer across the continuum. She is currently pursuing her master’s degree at the University of Liverpool in Public Health – Management of Health systems. She is a Fellow of the International Society for Quality in Health Care.
Chief Executive of Learning and Innovation, Qulturum; Sweden
Mr. Henriks academic background is in Psychology from the University of Lund, and worked as a child psychologist. He holds a Master’s degree in Business Administration from the University of Gothenburg. He worked as a child- and school psychologist during 1976-1983. Between 1978 and 2000 he was also engaged in top sport as he was coaching national teams in basketball.
Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group.
Göran is a board member of the Swedish Institute for Quality, SIQ, senior advisor SALAR, chair Emeritus International Forum Programme Advisory Committee and the chairman of the South East Health Care Regions Quality registers centre.
He is also the chairman of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement, Göran is also appointed as a Senior Fellow at the Institute of Health Care Improvement. He is appointed as professor in Quality Management at the University of Yerevan, Armenia.
Göran Henriks is appointed as keynote speaker and teacher at many national and international conferences, such as the International Forum of Quality and Safety, APAC and the international ISQUA conference. He has written articles about balanced scorecard, learning, access and spread, and improvement of quality in cancer care.
Hans C. Ossebaard
Dutch National Health Care Institute, Amsterdam University Medical Centres; Netherlands
President, Mothers Against Medical Error; Co-chair, Patients for Patient Safety Advisory Group, WHO; USA
Helen Haskell is co-chair of the World Health Organization’s Patients for Patient Safety advisory group, president of the American non-profit patient organizations Mothers Against Medical Error and Consumers Advancing Patient Safety, and a board member of the Institute for Healthcare Improvement. Since the medical error death of her young son Lewis, Helen has devoted herself to enhancing the patient contribution to safety and quality in healthcare, including working on hospital quality measures with the US National Quality Forum and other organizations. Helen has written articles, book chapters, and patient educational materials, including a co-edited textbook of case studies in patient safety from the patient perspective. Her son Lewis’s story has been featured in educational programs and videos including Transparent Health’s full-length Lewis Blackman Story. Helen holds a bachelor’s degree in Classical Studies from Duke University and a master’s degree in Anthropology from Rice University in the United States.
Chief Physician, Center for Clinical Practice Guidelines – Cancer; Denmark
Henriette Lipczak is Chief Physician and Head of Center for Clinical Practice Guidelines – Cancer. Dr. Lipczak has been working in quality improvement and patient safety in health care for more than 20 years.
Dr. Lipczak holds an MD from the University of Copenhagen. She has subsequently been employed at various hospitals in the Copenhagen area, at the DSI Institute for Health Services Research and at the Danish Cancer Society. She is chairman for the Danish Society for Quality in Healthcare.
In her current position Dr. Lipczak works with the Danish Multidisciplinary Cancer Groups on the development and implementation of national clinical practice guidelines in the cancer area as well as with the use of data for quality improvement.
National Director of Improvement, NHS England and NHS Improvement; England
Hugh McCaughey is the NHS National Director of Improvement for NHS England and NHS Improvement. Hugh helps ensure NHS providers and local systems are equipped to deliver world-class universal healthcare on a sustainable basis. He oversees the delivery of high impact support to the NHS to help reduce unwarranted clinical variation, improve quality and access, and ensure the most effective and efficient use of resources.
Previously, Hugh was the Chief Executive of South Eastern Health and Social Care Trust in Northern Ireland from 2009, where he made quality improvement a key strategy.
Hugh is a member of the Institute for Healthcare Improvement and is a founding member of the Health Improvement Alliance Europe and the UK Improvement Alliance. He is Chair of the Ulster Rugby Academy and a former coach, player and manager.
Technology Enabled Core Manager, NHS Western Isles; Scotland
Having worked as a QI practitioner in the Manufacturing industry for 10 years I took some time out to help raise my young family. After a move to the Western Isles of Scotland I joined the NHS in 2011 and moved into the Technology Enabled Care manager role in 2015. Since then, the team has delivered digital care solutions for over 1000 of our island residents including home health monitoring via text messaging, cutting edge digital patch technology for paediatrics and advanced diagnostic video consultations. After completing the Scottish Improvement Leader programme in June 2019 I have been actively spreading the use of QI across various pathway redesign initiatives. The model for improvement has been instrumental in the success of these programmes.
Associate Transformation Lead, NHS Horizons; England
Ian is an accountant by background and throughout his professional ‘numbers’ career, he was passionate about supporting people and teams to realise their potential. Having been an NHS Director of Finance for seven years, Ian changed career direction in 2015 to work in organisational development supporting the integration of three Clinical Commissioning Groups (CCGs) and moving into a position of Director of Organisational Development with the CCGs. He joined NHS Horizons in 2017.
Ian’s work with Horizons is varied. In particular Ian is the programme lead for #ProjectA – a programme of work commissioned to improve ambulance services through engagement of staff and patients. #ProjectA was included in the NHS Long Term Plan as an example of approaching change from a different perspective and also featured in the recent Ambulance Leadership Conference (ALF) 2019.
North Zealand Hospital; Denmark
Inge Ulriksen RN, IA and e-Coach from Dartmouth. Currently working at Department of Quality and Development at North Zealand Hospital in Capitol region of Denmark.
Inge had a central role at the hospital during a national Patient Safety program, from 2010 to the end of 2013, implementing bundles of care. During this project, using the Model for Improvement in clinical praxis and in leadership at all levels became crucial at the hospital. The profound meaning of microsystem and the relationship between micro – meso – and macro system has influenced improvement work at the hospital. Inge had a central role in the collaboration between the five hospitals in the Danish programs, including planning yearly Learning Seminars.
Inge takes part in building Capacity and Capability at the hospital and in the Capitol Region of Denmark.
Inge has currently a central role at the hospital in results in preventing Hospital Acquired Pressure Ulcers.
Ivar G. Petersen
Patient Ambassador, Danish Society for Patient Safety; Denmark
I am a Patient Ambassador under Danish Society for Patient Safety and chairperson of the patient organisation, Bekæmp Meningitis (Fight Meningitis).
My 17 year old son, Hans, died from meningitis New Year’s Day 2017 and a subsequent inquest found that he most likely would have survived had not several errors made during his treatment.
Through this life-crushing event I got involved in Patient Safety work by participating in working groups, inquests and analyses, speaking at conferences, teaching newly finished doctors and contributing in the public debate, always promoting an agenda of trust based cooperation between all participants. My son had a strong sense of fairness and fought for those that could not fight themselves. It is entirely in his spirit and with him in my heart; I try to save the next patient. This is something we do together.
President, Amicus, Inc; USA
Dr. Silversin is President of Amicus, a consulting firm serving medical groups and health systems in the United States, the United Kingdom, Canada, and South Africa. For thirty years he has helped physician organizations, hospitals and health systems to develop shared vision, strengthen leadership and governance, and improve administration-physician relationships.
He is a thought leader in the healthcare arena regarding physician compacts – informal expectations that have the power to support or derail change efforts. He has made numerous presentations about its applicability to group practices and hospital-medical staff relationships. His publications include articles on physician culture, change implementation, physician morale, and governance in physician organizations. He co-authored, Leading Physicians through Change. Jack received his dental degree and doctorate in Public Health from Harvard University where he serves as a member of the Faculty of Medicine.
Director of Quality, Royal Free NHS Foundation Trust; England
James Mountford is the Director of Quality at Royal Free London FT (RFL) and leads an ambitious system wide improvement journey. In the past he worked for McKinsey and completed a Harkness Fellowship at IHI and Massachusetts General Hospital. He is the Editor of BMJ Leader.
Quality Improvement Advisor, Health Quality & Safety Commission; New Zealand
Jane is a quality improvement advisor working with the Health Quality & Safety Commission’s primary care improvement programme: Whakakotahi, meaning ‘to be as one’. Jane is a registered nurse. She holds a master’s in quality systems (with distinction) from Massey University. Her masters research was conducted in primary health care improvement and she is a current PhD candidate on the same topic. Prior to working for the Commission, she worked for a primary health organisation and has also worked in aged residential care, hospice and hospital services in quality improvement roles.
NHS Grampian; Scotland
Janet Thompson has been working with the NHS in England and Scotland since 1995 when she qualified as an Occupational Therapist at the University of East Anglia. Prior to this she was engaged in peaceful demonstration against nuclear weapons across Great Britain among other things. Between 2013-2014 she completed the “Leadership in Compassionate Care Programme” which greatly influenced the way she works with people. Janet went on to complete the AHP Leadership for Improvement Programme in 2016 and has been involved in a number of Quality Improvement projects as a direct result. She is currently part of the AHP Careers Fellowship, cohort 2019, where her work looks at how co-production can influence self management of falls risks.
Senior Research Associate, Institute for Healthcare Improvement (IHI); USA
Jeff’s research at IHI focuses on defining and improving value delivered by healthcare systems through a focus on measurement, management, and innovation. He also has worked in areas including improvement for obstetrical care and ambulatory safety. Jeff holds a Master’s in Public Policy from the Harvard Kennedy School of Government (2012) and graduated from Harvard College in 2006.
Quality Improvement Specialist, Improvement Directorate, NHS England and NHS Improvement; England
Jenny is a quality improvement specialist with a particular interest in primary care. She leads the General Practice Improvement Leads programme, a capability building stream within NHS England and NHS Improvement’s Time for Care programme and also provides development advice to sites taking part in Time for Care.
Having worked in a variety of roles within and supporting general practice, Jenny’s passion for quality improvement began with her involvement in the National Primary Care Collaborative (NPCC, England) to improve access in 2001. She has worked alongside GPs and other health service colleagues to design and deliver change programmes since then. She led London region rollout of the NPCC and spent time in Australia, advising the Australian Primary Care Collaborative on the national spread of the programme, training facilitators and delivering sessions at learning workshops. Jenny later joined the NHS Institute for Innovation and Improvement to help deliver its ambitious patient safety work, leading programmes for junior doctors and mental health hospitals.
Jenny is passionate about helping people develop their skills and confidence with using quality improvement tools and techniques, believing this helps them deliver safe and effective healthcare and improve their working environment, leading to better experiences for patients and staff.
Jens Winther Jensen
CEO and Medical Director, Danish Clinical Quality Program - National Clinical Registries; Denmark
Jens Winther Jensen is a specialist in anesthesiology and intensive care. He has served in several leadership positions in the Danish healthcare system and is currently CEO and Medical Director of Danish Clinical Quality Program and National Clinical Registries. In 2013-2014, Dr. Jensen served at IHI as the Danish Society for Patient Safety Senior Fellow, during which time he developed strategies for improving quality in the Danish health care system. He has deep insight to the Danish Healthcare system form executive leadership position in several healthcare regions. Dr. Jensen has advanced the patient safety agenda in the Standing Committee of European Doctors, influencing the European Union. He has been the Chair of the Medical Ethics Committee of the World Medical Association. Jens Winther Jensen is enrolled at the Master of Public Health program at the Harvard Chan School of Public Health, Harvard University.
Director, Inpatient Surgery, Surgical Clinics, NSQIP & Maternal Child Program, Humber River Hospital; Canada
As Director, Inpatient Surgery, Surgical Clinics, NSQIP & Maternal Child Program, Jhanvi Solanki is responsible for strategic planning and execution of the Surgical Program and Maternal and Child Program. Since 2018, she has lead teams to maximize capacity, resource allocation and to ensure patient and service needs across the organization are met. Jhanvi has lead a number of change management strategies including the Ministry of Health Bundled Care initiative implementation for Hips & Knees across the continuum of care of surgery and post-fracture care.
From 2007 to her current role, Jhanvi has been a Registered Nurse, Clinical Nurse Specialist, Manager of Inpatient Surgical Unit, and Manager of Palliative Care. In all roles, Jhanvi has exemplified exceptional leadership skills while looking to support and advance a dynamic team using evidence based strategies to foster a culture of excellence in clinical practice and operations, while fostering growth in the organization.
Research and Evaluation Facilitator in Improvement Directorate, NHS England and NHS Improvement; England
Jo is a Research and Evaluation Facilitator in the Improvement Directorate at NHS England & NHS Improvement. She has been involved in the evaluation of improvement programmes in the NHS for over ten years, and played a key role in developing the Impact Framework. She now supports teams to apply the framework to their own work, including Time for Care- a large scale improvement programme focused on primary care in the NHS in England. Before joining the NHS, Jo spent 10 years undertaking research and evaluation in both the public and private sectors and in a range of fields such as policing, transport, local government and brands and advertising.
Lead of Development Programmes, Mind; England
Joanna has worked at Mind since 2014 in a range of roles. In her current role she leads the development of many of Mind’s new programmes of work including developing new peer support work, a flagship programme for Mind’s work with young Black men as well as the work with the Q Improvement Lab.
Before Mind, Joanna worked in HIV prevention leading the delivery of the national, community-based HIV prevention programme for African communities in the UK. She has also worked in international development and local government.
Joanna talks openly about her own lived experience of mental health problems and volunteers on a lived experience advisory board for a physical health condition-specific charity.
Deputy Head, Values in Action, Health Service Executive; Ireland
Kahlil Coyle is a change maker, leader and believer in empowering staff through a social movement to shape the culture of a health service – and by translating values into behaviours. She has extensive experience in developing and leading national programmes, and has managed community mental health services, mental health advocacy services and mental health in the workplace programmes. Kahlil has a Bachelor’s from the University of California at Berkeley and a Master’s in International Policy Studies with a diploma in Conflict Resolution from the Middlebury Institute of International Studies (MIIS).
Medical Epidemiologist, John F. Kennedy Medical Centre; Liberia
Udhayashankar Kanagasabai, MD, MPH is a Medical Epidemiologist with the John F. Kennedy Medical Centre. He just completed a prestigious Epidemic Intelligence Service Fellowship with the U.S. Centers for Disease Control and Prevention. During his fellowship he worked with the Medical Transmissions Prevention team in the Division of Global HIV and Tuberculosis, where he worked on Injection Safety projects in Cambodia and Blood Safety in Mozambique and 14 other sub-Saharan countries. Prior to that he spent three years working in the 2014-2015 West African Ebola outbreak, where he helped lead the Infection Prevention Control hospital level response and recovery efforts. He oversaw the design and implementation of a national program for hospital quality improvement and emergency care training for over 4000 healthcare workers. He has also served as senior medical officer with the paediatric department of the John F. Kennedy Medical Centre for the past 8 years.
Economist and Senior Policy Advisor, Swedish Association of Local Authorities and Regions (SALAR) – National Quality Registries; Sweden
Karin Göransson is an economist and Senior Policy Advisor at SALAR. She has deep insight to the Swedish Healthcare system and many years’ experience of the Swedish National Quality Registries. She is currently the National Coordinator of National Quality Registries in Sweden.
Kate B. Hilton
Faculty, Institute for Healthcare Improvement (IHI); USA
Kate Hilton is Faculty at the Institute for Healthcare Improvement. She advises IHI’s Open School, internal teams, and large-scale change efforts in the use of leadership, organizing and change management methods to advance and sustain improvement. For over a decade, Kate has taught and coached people around the globe to build individual and organizational capability to address the adaptive, human-side of change. She has authored white papers and peer-reviewed articles on the subject, including IHI’s Psychology of Change Framework.
Katharina Kovacs Burns
Senior Consultant in Clinical Quality Metrics, Alberta Health Services; Canada
Katharina Kovacs Burns, MSc, MHSA, PhD is a Senior Consultant in Clinical Quality Metrics within Alberta Health Services. She collaborates with colleagues and Patient/Family Advisors in supporting patients and families as partners with healthcare leaders and professionals, co-designing and co-evaluating their health care experiences and outcomes, and co-advocating for continuous improvement for safe, quality care. These efforts align with her academic position and research at the School of Public Health, University of Alberta focusing on healthcare access, utilization and impact. These professional and academic efforts also align with her volunteer work as a patient and patient advocate with local (Patient Oriented Research teams and patient organizations), national (Canadian Patient Safety Institute and Patients for Patient Safety Canada) and international patient organizations including WHO Patient Safety Alliance and the International Alliance of Patient Organizations.
Patient Safety Champion. Patients for Patient Safety, a WHO network; Denmark
Patient Safety Champion with WHO Patients for Patient Safety global program since 2007.This entails speaking at conferences, storytelling for medical professionals, facilitating workshops and consulting on patient engagement.
Appointed patient representative on the cancer-related complaints board at the Danish Agency for Patient Complaints.
Professionally, I have worked full time on improvement projects in the Danish health care sector since 2008. All my work has patient engagement as a primary focus. I have developed new methods for learning from the patient experience, and I have been heavily involved in numerous improvement projects concerned with making care more patient-centered.
Professor in Healthcare Improvement, University of the West of Scotland; Scotland
Kevin Rooney was appointed as a consultant in Intensive Care and Anaesthesia at the Royal Alexandra Hospital in Paisley in July 2003. From February 2009 to January 2011, he was the Lead Clinician in Critical Care for Greater Glasgow & Clyde Health Board.
In January 2011, Kevin was made a Professor of Care Improvement at the Institute for Research in Healthcare Policy and Practice within the University of the West of Scotland. He continues to practice in Intensive Care & Anaesthesia at the Royal Alexandra Hospital where he can pursue his interests of patient safety and healthcare quality improvement. Between 2012-17, Professor Rooney was the Clinical Lead for the Acute Adult Workstream of the Scottish Patient Safety Programme for Healthcare Improvement Scotland and led their breakthrough series collaborative on Sepsis, which resulted in a sustained relative risk reduction of 21% in sepsis mortality across Scotland, as well as a 27% reduction in cardiac arrests.
Kevin is a Fellow for the Scottish Patient Safety Programme and a Founding Member of the Q initiative for the Health Foundation and the National Health Service. As critical care faculty for the Institute for Healthcare Improvement (IHI) he has taught quality improvement for IHI in Hospitais da Universidade de Coimbra project (Portugal), “Patientsikkert Sygehus” (Danish Patient Safety Programme), the Improvement Science in Action Course for the National Guard Health Affairs in Saudi Arabia, the Best Care Always Programme for the Hamad Medical Corporation in Qatar and finally the Salus Vitae programme in Brazil. Recent awards include Doctor of the Year Award in the Scottish Health Awards 2015, the Scottish Health Award 2014 for Innovation and an NHS Greater Glasgow & Clyde Chairman’s Gold Award for excellence in clinical practice in 2014. In April 2018, Kevin was recognised by The Herald as one of the 70 NHS heroes to commemorate 70 years of NHS Scotland.
GP, Bridge for Better Health; Denmark
Kristine is a general practitioner in Denmark with 10 years of experience of driving health improvement across sectors through QI initiatives involving multi stakeholder partnerships across communities – from the point of care to the level of political leadership. Since 2011 she has been affiliated to Bridge for better health – a population health partnership in Region Zealand, Denmark.
Lee Kim Erickson
Deputy Physician-in-Chief for Clinical Operations, Memorial Sloan Kettering Cancer Center; USA
Dr. Erickson is the Deputy Physician-in-Chief for Clinical Operations at MSK. At MSK she works with departments across the hospital to optimize MSK’s model for delivering patient care and maintains a clinical practice in the Department of Medicine.
Prior to joining MSK, Dr. Erickson served as Associate Chief Medical Officer for the University of Pennsylvania Health System and Chief Quality and Patient Safety Officer at Penn Presbyterian Medical Center in Philadelphia, PA. Her work at Penn Medicine focused on expanding and strengthening the performance improvement infrastructure for the health system.
Dr. Erickson has over 18 years of experience in health care performance improvement. She is a Lean Sigma Six Master Black Belt and has extensive expertise in process design and improvement methodologies. She received her MD degree from the Case Western Reserve University School of Medicine in 1993 and completed her residency in family medicine at Brown University.
Patient leader, NHS Horizons; England
Leigh enables people to get involved with positive change: she uses her more than a decade’s NHS communications and engagement experience to seek new, creative and innovative ways of conveying often complex concepts to encourage, empower, and mobilise diverse communities, such as using sketchnotes and social media to bridge networks. She coaches leaders on effective use of social media to build influence, and to spread and scale messages and innovation.
Leigh is an award-winning writer (Tommy’s Mum’s Voice Award, 2016) and a leading patient leader relating to raising awareness of HELLP syndrome, premature babies, and baby loss. In 2015 she was included in the HSJ list of 50 Patient Leaders and in 2017, Leigh was made a Fellow of the Royal Society of Arts.
Programme Manager, The Health Foundation; England
Libby Keck is Programme Manager at the Health Foundation and she delivers the Q Lab, an initiative that brings together hundreds of health and care professionals, academics and patients to help tackle complex problems faced by the health sector. At the Foundation she has also led a number of grant funding programmes in Quality Improvement.
Prior to this, Libby worked in health care delivery roles for 5 years – with interests in musculoskeletal services, integration and service development.
Co-Director, The Filo Project CIC; England
Liz is co-director of The Filo Project, a not-for-profit organisation which provides small group day care for people with early to moderate dementia. The Filo Project is currently engaged in an in-depth evaluation process which is implementing the Impact Framework to understand the experience of using The Filo Project service for clients and their carers. We are employing the Most Significant Change technique to provide us with stories arising directly from field level. This service user generated information will help manage and develop the support we provide.
Prior to forming The Filo Project five years ago Liz undertook PhD research investigating the role of lay musicking/expertise in the everyday lives of people with early to moderate dementia.
Programme Manager of User Involvement Strategy, Steno Diabetes Center Copenhagen (SDCC); Denmark
Programme manager of the user involvement strategy in SDCC University degree in communication and 20 years experience as a project manager in the health care system in DK.
Strategic Patient Lead, Sussex Partnership Foundation Trust; England
Louise has as diagnosis of CPTSD with episodes of depression and anxiety. She has been on many patient forums over the last two decades and is the strategic patient lead for Sussex Partnership and Sussex Healthcare Partnership [Sustainability and transformation Partnership]. She also sponsors the Towards Zero suicide workstream working with multiple agencies to support the towards zero suicide and trauma informed care initiatives. Louise plays a key role in the cultural change of the Trust in her work with co-leading the Recovery College, quality Improvement and the Leader Leader patient empowerment program within the trust. She has a social policy degree as well as a degree in senior management and leadership which helps inform her work. Louise has been nominated and won several positive practice awards.
Chair, Patient/Family Advisory Group, Alberta Health Services; Canada
Marian George, RN, PhD is Chair of the Provincial Patient/Family Advisory Group within AHS. She is a patient and caregiver with extensive experience with the healthcare system in Alberta. She has been involved with numerous committees and projects providing and ensuring there is a patient voice and patient engagement in all aspects of care experience discussions and decisions. She is a former healthcare provider and educator and brings this perspective to discussions with other Advisors and healthcare providers and staff.
Manager Quality Improvement Team and Program Manager, Radboud University Medical Centre; Netherlands
Marije Hansen-Stoffer (RN, MSc), manager Quality Improvement Team and program manager Hospital Wide Flow at Radboudumc. Hansen-Stoffer has led national efforts on hospital wide flow and regularly conducts internal and external trainings for professionals and their managers about flow, reliable design, improvement methodologies and cost reduction. Hansen-Stoffer is an advisor on quality improvement issues to Radboudumc hospital management, and she leads various programs and projects to engage frontline staff in implementing quality improvement initiatives.
Marit de Vos
Leiden University Medical Center; Netherlands
After receiving her M.D. degree cum laude in October 2015, Marit worked as a full-time PhD researcher under supervision of professor Jaap Hamming in the departments of Surgery and Medical Decision Making of Leiden University Medical Center on research committed to learning and improvement in healthcare, as described in her thesis. In December 2018 she obtained her doctoral degree cum laude. She also participated in networks connecting safety experts from various industries, such as railway and the oil and gas sector, and joined the national task force committed to facilitate the incorporation of patient safety content in the residency training programs of all Dutch medical specialties. Marit is currently working as a gynaecology resident in training while additionally pursuing research into healthcare quality and safety improvement.
Professor and Vice Chair for Clinical Operations, University of Massachusetts Medical School; Director, Emergency Medicine Leadership and Administrative Fellowship; USA
Dr. Reznek holds the positions of Professor and Vice Chair for Clinical Operations in the Department of Emergency Medicine at the University of Massachusetts Medical School and also serves as the Director of the Richard V Aghababian Emergency Medicine Leadership and Administrative Fellowship. He chairs and participates in multiple quality committees within his health system and serves in multiple leadership roles for state and national professional organizations. Dr. Reznek is a board certified emergency physician with additional fellowship training in Healthcare Simulation as well as Emergency Medicine and Hospital Administration. He has developed and implemented multiple successful educational curricula related to quality, safety, hospital operations, process improvement and simulation, and he also has extensively published original scholarly work in those same areas.
Mette Storm Elner
President of Patient Council, Zealand University Hospital; Denmark
Mette Storm Elner is the president of Zealand University Hospital’s Patient Council and has been a member of the council since 2015. In her private life, Mette Storm Elner works as a consultant in social services.
Medical Director, South London and Maudsley NHS Foundation Trust; England
Dr Michael Holland is Medical Director at South London and Maudsley NHS Foundation Trust and works as a liaison psychiatrist at Guy’s Hospital. He was previously Deputy Medical Director and Chief Clinical Information Officer, leading the Trust’s implementation of revalidation.
A Non-Executive Director at Recovery Focus, Dr Holland is also a visiting Senior Fellow at the London School of Economics where he teaches a course on quality management in healthcare. He was a Fellow at the NHS Institute for Innovation and Improvement. He has also worked as an Improvement Advisor to the improvement programmes delivered in NHS South West and NHS South.
Senior Vice President, Chief Innovation Officer, and Practicing Anesthesiologist, McLeod Regional Health System; USA
Dr. Michael Rose is a practicing anesthesiologist and Senior Vice President and Chief Innovation Officer at McLeod Health in Florence, South Carolina. He is a member of the senior leadership team for the McLeod Health system, and serves on the health system Board of Trustees. Dr. Rose served as chairman of the South Carolina Safe Surgery 2015 Leadership Team for the South Carolina Hospital Association. Dr. Rose is a recipient of the Lewis Blackman Patient Safety Champion Healthcare Executive Award, given to a South Carolina hospital executive whose vision, guidance, and support have played a critical role in creating better, safer hospitals.
Paediatric Emergency Medicine Physician and Director of the Global Health Program, Boston Children’s Hospital/Harvard Medical School; USA
Michelle Niescierenko, MD, MPH is a Paediatric Emergency Medicine physician, director of the Global Health Program at Boston Children’s Hospital. The Boston Children’s Global Health Program works to improve child health globally through partnerships for clinical quality improvement, education, research and advocacy in over 30 countries around the world. She has experience in paediatric care, quality improvement and program development in China, Bolivia, Lesotho, Guatemala, Liberia, Laos, Indonesia, Iraq, Lebanon, Uganda, Saudi Arabia, Turkey and Syria. In Liberia she provided paediatric humanitarian aid in the immediate post-conflict setting partnering local remaining infrastructure to US academic institutions for the last 10 years. Through these partnerships, sustainable programs for health system rebuilding including physician education and care for vulnerable children were developed in Liberia. During the 2014-2015 Ebola outbreak she led the Liberian hospital public health response utilizing a rapid deployment of training done by local healthcare workers. This work continued into Liberia’s recovery phase with implementation of a national program for hospital quality improvement and emergency care training. She has conducted hospital system quality assessments in Lebanon and humanitarian health response capacity assessments for the WHO.
Head Nurse, Heart Hospital, Hamad Medical Corporation; Qatar
Ms. Mincy Shaji, BSN, is working as a Head Nurse in Coronary Intensive Care Unit(CICU) Heart hospital, Hamad Medical Corporation. Mincy joined HMC in 2000 and has progressed in her career path from a staff nurse, charge nurse and to head nurse of the Cardiac Intensive Care Unit (CICU) unit in 2007 based on her performance in management/leadership.
She is an outstanding nurse manager who always shows willingness to perform and improve. She is leading several quality projects in CICU. She is also the lead member of the Value Improvement Project in CICU.
She was trained in Kerala, India for the Diploma in Nursing and completed her degree in Nursing at the University of Calgary in Qatar. She completed her Cardiology and Cardiothoracic training by Madras Medical Mission Hospital. She also completed the Post Diploma course in Hospital Administration by Apollo University, India.
Miriam Kroeze studied Social Science in Utrecht and Safety Science at the Technical University of Eindhoven and was project leader in the National Program for Patient Safety in the Netherlands from 2008-2012. Together with Patricia Wimmer, she assisted all hospitals in the Netherlands with the introduction of a Safety Management System. In the current position Patricia and Miriam are involved in prevention of claims on behalf of a mutual medical liability insurer for hospitals. They developed a Program to put Safety-II into practice en supported hospitals to apply the Functional Resonance Analysis Method. In addition they participate in various international networks and organized conferences on the subject of Safety-II and facilitate collaborative learning.
Head of the Health Care Quality Indicator Programme, Organisation for Economic Cooperation and Development; Netherlands
Niek Klazinga has since 2007 been at the OECD in Paris, coordinating and leading the work on Health Care Quality Indicators and Outcomes. He combines this with a professorship on Social Medicine at the Amsterdam- University Medical Centre (since 1999). In the field of health-services research and especially on quality and safety he co-authored more than 200 peer-reviewed papers and supervised 36 PhD-trajectories. Until recently he was a member of the board of trustees of a Dutch teaching hospitals and mental health care institute. Presently he is also a member of the Quality Council of the Dutch National Care Institute. Visiting-professorships include Budapest (Corvinus University) and Toronto University.
Intensive Care Nurse and Quality & Safety Advisor, Pediatric Intensive Care Unit, Sophia Children’s Hospital, ErasmusMC, Rotterdam; Netherlands
Intensive Care Nurse & Quality and Safety Advisor Paediatric IC, 30 years of professional experience in Hospital care, of which 15 years at the Paediatric/ Neonatal Intensive Care Unit.
Senior Advisor and Improvement Advisor, Institute for Healthcare Improvement (IHI); Brazil
Paulo Borem, MD is a Senior Director and Improvement Advisor (IA) at the Institute for Healthcare Improvement (IHI), as well as a certified Patient Safety Officer (PSO) and Vascular Surgeon by clinical training. Dr. Borem leads IHI’s large-scale improvement initiatives in Portugal (the STOP Infecao Hospitalar initiative halved hospital acquired infection rates in 36 months across 19 public hospitals) and in Brazil (the Parto Adequado initiative aims to significantly increase the percentage of vaginal births across 117 maternities; the Saude em Nossas Maos initiative aims to halve hospital acquired infections in 119 public hospital ICU’s; and the Collaborative Sepsis ACSC, initiative aims to reduce sepsis mortality across 12 emergency departments); Collaborative Sepsis PROADI, involving 60 ambulatory unit from public sector health in Brazil and a Collaborative to reduce maternal mortality in 27 public hospitals also in Brazil. Dr. Borem is also responsible for IHI’s improvement capability programming in Portuguese-speaking countries, primarily the Improvement Science in Action and Improvement Specialist programs in Brazil. Prior to joining IHI, Dr. Borem worked as a consultant in health care reform and quality for World Bank and USAID in India, Argentina, México and Mozambique.
Escola Nacional de Saúde Pública (ENSP); Portugal
Professor Sousa has a PhD in Public Health from ENSP-NOVA and member of the Center for Public Health Research . He is the Coordinator of the Master in Public Health and the International Course on Quality in Health and Safety of the Patient (in partnership with ENSP Sérgio Arouca da Fiocruz , Rio de Janeiro).
His areas of academic interest include Health Policies and Systems, Health Quality Assessment and Improvement, Patient Safety, Risk-adjusted Health Outcomes Evaluation and Cardiovascular Diseases.
Head of Europe and Latin America Regions, Institute for Healthcare Improvement (IHI); USA
Head of Europe and Latin America Regions, Institute for Healthcare Improvement (IHI), has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years’ education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement.
Chief Operating Officer, Northern Health Authority; Canada
With many years of clinical and management experience across health care sectors in both northern Ontario and British Columbia, Penny Anguish assumed the role of Chief Operating Officer of the Northwest in 2012. In fall 2016, Penny became the Chief Operating Officer for the Northern Interior. Penny holds undergraduate and graduate degrees in nursing from the University of Victoria and a Graduate Diploma in Business Administration from Simon Fraser University.
Penny has also completed an Advanced Health Care Leadership Program with University of Toronto’s Rotman School of Management and brings a strong quality improvement focus to her team’s work as they strive to provide accessible and high-quality health services across the northern interior that are consistent with the strategic priorities of Northern Health.
Chief Physician and Healthcare Improver, The Capital Region of Denmark; Denmark
Perle is a healthcare improver and doctor specializing in public health medicine. She has a wide range of experience as a doctor – from working in a general practice to working in the Danish National Board of Health. For the past 4 years she has been working with patient safety and improvement science in the Capital Region of Denmark. She has been project manager on the initiative to improve early diagnosis of meningitis and meningococcal disease from 2017-2019. She is project manager on running the nationwide collaborative on improving treatment of children with diabetes. Passionate about improvement, collaboration, education and psychological safety. Dynamic speaker and skilled story-teller. Part of the collaboration with NHS Horizon on virtual collaboration. Participant at #quality 2019 in Glasgow – very inspired by compassion, agency and new power.
Chief Global Partnerships and Programs Officer, Institute for Healthcare Improvement; USA
Researcher, Radboud University Medical Center; Netherlands
Roel Boumans graduated in 1988 from Delft University of Technology, Faculty Aerospace Engineering on Space Robotics. After graduation he worked for almost ten years on the European Robot Arm at FokkerSpace. Currently he is conducting research on social robots for health care for Radboud University Medical Center and Delft University of Technology. He also founded a startup company for social robot applications for long-term care, mijnrobots.nl.
Sara Haurum Rasmussen
Health Consultant and Regional Risk Manager, The Capital Region of Denmark; Denmark
Sara Haurum Rasmussen, Health Consultant and Regional Risk Manager in Capital Region of Denmark. Sara is a Master of Science in Public Health, specialized within the field of health promotion. Further she has a bachelor’s degree in nursing, and has experience from clinical departments, primary sector and the Danish Cancer Society.
For the last 1,5 year she has been working exclusively with patient safety in the Capital Region of Denmark. She has been project manager on an initiative to involve patients and their family in reporting adverse events to the learning system. She is course leader on the educational course for new patient safety coordinators in Capital Region of Denmark. She has published an article concerning patient safety in the general practitioners. Motivated by the complex organization “The health system” and collaboration with patients and their families. Inspired by using real life stories and experiences to co-create and affect movements to improve.
Head of Innovation, Institute for Healthcare Improvement (IHI); USA
Saranya Loehrer serves as the Head of Innovation at the Institute for Healthcare Improvement (IHI). She leads a team of curious and creative researchers responsible for exploring seemingly intractable impediments to health and health care improvement and developing actionable theories and tools that can be tested in collaboration with partners worldwide. In addition, she supports select efforts of the IHI Leadership Alliance, a group of 40+ leading US health care executives working courageously and collaboratively to deliver on the full promise of the Triple Aim. Prior to joining IHI, Saranya worked for Physicians for Human Rights, leading global and domestic grassroots advocacy efforts to create a more just and scientifically sound HIV/AIDS policies. She received her MD from Loyola University Chicago Stritch School of Medicine, where she was an Albert Schweitzer Fellow, and her MPH from the Harvard School of Public Health, where she was a Zuckerman Fellow.
NHS Horizons; England
Sasha started his career in dentistry and maxillofacial surgery. Whilst learning about the intricacies of clinical care he found the challenges of how to organise a health system even more compelling. He spent more than 20 years working on integrated care in South Devon developing an internationally-recognised system. Realising that even this system would not be good enough to deal with the demographic and economic pressures facing us today he explored how to significantly improve health system productivity. This led to establishing a Health Innovation Education Cluster, working with the Nuffield Trust and working with the Horizons team to support teams delivering large scale transformation. Sasha combines his clinical, operational and strategic experience to design and facilitate large scale transformation programmes. Sasha uses his experience of leading transformation to design and deliver local, regional and national programmes. He designs and facilitates transformation processes to secure active involvement in change.
Executive Vice President and Chief of Clinical Operations, Humber River Hospital; Canada
Scott Jarrett holds the position of Executive Vice President and Chief of Clinical Programs and is responsible for the day-to-day operations of Clinical Programs and Services. Over the last 12 years, he lead and played a key role in the overall move and relocation of 3 legacy sites to North America’s first digital hospital; implemented the first Canadian hospital Managed Equipment Services (MES) contract as part of the hospital redevelopment and continues to enhance the patient’s experience.
Prior to that, he spent the last fourteen years working in a number of health care organizations in Ontario, Canada. A professional and dynamic individual with strong analytical, financial planning and evaluation skills, Scott has accomplished many change initiatives within these organizations acting as a role model in empowering staff decision-making and team cooperation.
Central and North West London Foundation Trust; England
Dr Simon Edwards is a consultant Physician and Divisional Medical Director at CNWL. He is also the QI Clinical Lead and has been involved in the design and roll out of QI programme across the organization. He is an IHI trained Improvement advisor. He also supports the delivery of the RCP QI programme. He has published over 120 peer reviewed publications.
Special Advisor and Consultant, Health and Care Administration, City of Copenhagen; Denmark
Special advisor and consultant, Health and safety section of the Health and care administration. Educated in the fields of politics and public administration and holds a master’s degree in political science. Educated improvement agent with 3 years practical experience from the primary sector (Copenhagen City care homes).
Chief Quality Officer and Co-Director for Health Systems Excellence, Cincinnati Children’s Hospital Medical Center; USA
Dr. Stephen Muething is the chief quality officer and the co-director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and professor of pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. His improvement work and research focuses on high reliability culture, situation awareness, managing by prediction and lean leadership. Dr. Muething was one of the founders of the Children’s Hospital Solution for Patient Safety (SPS) and now serves as the strategic advisor. This network of more than 125 children’s hospitals across the United States and Canada is collaborating to eliminate serious harm for both patients and staff. He serves on multiple national pediatric safety groups and is a frequent consultant for regional, national and international safety and quality initiatives.
Stijn de Jonge
Founder and President, Academisch Medisch Centrum Universiteit van Amsterdam; Netherlands
Stijn de Jonge is founder and president of the Amsterdam UMC Quality Improvement Academy, a Chapter of the IHI Open School. Along with Chapter leadership, he runs a local platform for education, coaching, and collaboration in quality improvement and patient safety. Since the initiation of the program in 2019, 15 young healthcare professionals have completed the Basic Certificate in Quality Improvement and Patient Safety and five improvement projects have been completed through project-based learning, supervised by local experienced experts. Currently, the Quality Improvement Academy is preparing to scale up for next academic year to reach more young healthcare professionals and continue to build improvement capacity throughout our health system.
Stijn holds an MD from the University of Amsterdam, a Masters in Epidemiology from Harvard School of Public Health, and is preparing to defend his PhD thesis later this year at the University of Amsterdam. His research focuses on the immunomodulatory effects of oxygenation. He has a special interest in infection prevention and contributed to the development of the World Health Organization Guidelines for Surgical Site Infection prevention as part of the technical team. He still regularly works as a consultant to the World Health Organization for the development of guidance documents related to infection prevention. Stijn has published in medical professional journals including the Lancet Infectious Disease, the British Journal of Surgery and the British Journal of Anaesthesiology and others and regularly speaks on national and international scientific conferences.
President and CEO, Interior Health Authority; Canada
Susan Brown is the President and Chief Executive Officer at Interior Health Authority in British Columbia, Canada. Susan’s career in health spans over 30 years and two countries, Canada and Scotland. Her work reflects deep commitment to improving the care experience for patients, families and communities. She became Interior Health’s President and CEO in October 2018, following seven years of service on their Senior Executive Team, most recently as Vice President and Chief Operating Officer.
Susan has lead transformational efforts across hospital, home and community sectors, championing innovation and practice. Since joining Interior Health she has been the liaison with the University of British Columbia’s Southern Medical Program, Canada’s newest Medical training program, which has graduated 158 medical students.
Susan holds a Bachelor of Nursing and Master of Health Studies and is a Certified Health Executive and is an Adjunct Professor with the University of British Columbia, Okanagan and the University of Alberta.
Senior Director for Europe and Strategic Partners, Institute for Healthcare Improvement (IHI); Scotland
Susan Hannah has a background in high care nursing and was a lead for patient safety and clinical improvement in a Scottish Health Board, leading the delivery of the national patient safety programme. Susan worked in the Scottish Government for 6 years, performing improvement and leadership roles to influence the adoption of quality improvement in government and across public services in Scotland. Susan led the Children and Young People Improvement Collaborative; a large scale national programme delivering multi agency QI communities including health, education and wider services, with a focus on child health, achievement and closing the poverty related gap. Susan joined IHI in January 2019 and works as Senior Director for Europe and Strategic Partners. She is an IHI Improvement Advisor and a Health Foundation Generation Q Fellow.
Director of Leadership and OD, The King’s Fund; England
Suzie is the Director of Leadership and OD at The King’s Fund and a Health Foundation Generation Q Fellow, passionate about the relational work of delivering great care, helping leaders to understand their role in creating enabling cultures. In Sheffield, she led the development of an organisation-wide improvement programme, nurturing an innovative partnership with the Dartmouth Institute, to create http://www.sheffieldmca.org.uk/ .
Nationally, her work included development of the first national strategic framework for improvement and leadership development in England https://improvement.nhs.uk/resources/developing-people-improving-care/ and a major programme on culture and leadership with Professor Michael West, now in use by 80 NHS provider organisations.
Steno Diabetes Center Copenhagen (SDCC); Denmark
Tina Blichfeldt is a PPI Partner and member of the steering Committee of the User involvement Programme in SDCC. She has been living with diabetes type 1 the last 40 years.
Deputy CEO, Head of HealthCare Improvement, Danish Society for Patient Safety; Denmark
Vibeke Rischel, RN, MHSc. Vibeke is the Head of Healthcare Improvement and deputy director at the Danish Society for Patient Safety PS!. Vibeke has been with the Danish Society for Patient Safety (PS!) since 2007. Since 2014 Vibeke has been the overall lead of the portfolio of improvement and capacity building programs in PS!. The improvement work has been recognized, especially the elimination of pressure ulcers where PS! is an international lead. Vibeke has more than 25 years of experience in health care through nursing, leadership, patient safety and improvement at a national level. Vibeke is trained as IHI Improvement Advisor and Improvement Coach.
Clinical Director of Integrated Services and Director of General Medicine, Peninsula Health & Eastern Health; Australia
Vikas is Clinical Director of Integrated Services and Director of General Medicine (Maroondah Hospital) at Eastern Health with both executive and clinical roles. He is also a Respiratory and Sleep Physician. He is an active member of several expert advisory committees at Eastern Health, has adjunct Associate Professorial appointments with Deakin and Monash Universities and is an examiner for the RACP and for university medical undergraduates.