Tuesday 16 May | 13:15-14:30

Format: Workshop
Stream: Improvement methods
Content filters: Co-presented with patients, service users or carers; Responses to the Covid-19 pandemic

This session will enable you to understand how NHS England has adapted and developed the IHI Breakthrough Series Improvement Collaborative Model to a) co-produce with people with lived experience and b) in response to the pandemic. The Covid-19 pandemic required the significant adaptation of the model to move from face-to-face to a virtual improvement framework. This was successfully achieved. NHS England have put those with lived experience explicitly at the heart of both the steering groups and the cohort project improvement teams throughout the pandemic.

After this session, participants will be able to:

• Consider how to embed coproduction within their quality improvement initiatives, applying the learning from the example of the NHS in England


• Understand how the Improvement Model was adapted in the context of the pandemic


• Consider including measures for co-producing with people with lived experience and sustainability of the approach

Claire Marshall, NHS England, England

David McNally, NHS England, England

Bruce Johnston, Lived Experience Partner, England