General Attendees Information

Find the answer to some frequently asked questions about attending the virtual International Forum.

All attendees who are registered to attend the International Forum in April 2020 will be contacted in July with the process for transferring their registration to the virtual event and receiving a refund of the difference in ticket price.

  • Do I need to do anything to have my registration transferred to the November dates?

    You will have the option to transfer your registration to the November dates and receive a refund of the difference in ticket price. We will be in touch in July with more details on the process for this.

  • I wish to attend the virtual event. Will I receive a refund of the price difference between the original and virtual ticket price?

    You will be entitled to a refund of the difference in fees between the two ticket types. We will be in touch in July with more details on the process for this. 

  • When do I have to confirm whether I will attend in November?

    We understand that we are still in an uncertain period so If you are unsure which the best option for you is, you can choose to transfer your registration now, but will still have the option of cancelling and receiving a full refund of your delegate fee up until 5 October 2020.

  • I am unable to attend in November, how do I request a refund?

    Please send your refund request to 

  • I had a complimentary ticket to attend the April event, will this be transferred to the virtual event?

    Yes. Your booking will be transferred over at no cost to you. We will contact you in July 2020 with details of how to complete your registration.

  • I am not able to attend in November, can I transfer my registration to another International Forum?

    Your transferred registration is valid for the November virtual International Forum. If you are unable to attend in November you will have the option to either transfer your registration to a colleague or request a full refund. Further details on the process for this will be communicated in July 2020. 

  • I’ve booked my accommodation for the April International Forum via MCI Copenhagen. How can I cancel it?

    You will receive an email directly from MCI by Wednesday 1 July with information on how to receive your refund for your accommodation. If you have not received this after 1 July please email

  • Will you still have poster presentations in the virtual International Forum?

    Yes! If you have had a poster accepted for the April event you will have the opportunity to present it during the virtual event. Look out for an email from us in July with more information on this. 

  • Will the announced April programme change? When will the new programme for the virtual conference be announced?

    The April programme will be adapted to fit the new virtual format, and will contain a mixture of content from the April programme as well as new sessions which discuss the global response to COVID-19. An updated programme will be launched online in September 2020.

  • When will registration be open if I have not previously registered?

    Registration will open in July 2020.

  • How much does it cost to attend the virtual conference?

    Fees for the virtual conference will be published in July 2020.