Tuesday 16 May | 13:15-14:30

Format: Workshops
Stream: Improvement methods
Content filters: Features discussion of improvement methodology

All improvement involves change. As improvers and leaders we are continually looking for ways to ensure the people involved in the change – our staff, patients and the public – are well supported to make these changes.  A key part of change is about changing behaviours, which can be complex, and not always prioritised. 

This session will examine:

• How can we rebalance our focus from an emphasis on the systems and processes towards an emphasis on relationships and behaviours?


• How can we think differently about the behavioural side of change by embedding co-design to support people to understand change from other people’s perspectives


• How can we design our communications to encourage people to behave differently?  

After this session, participants will be able to: 

• Understand the importance of achieving a balance between system and process (‘rational’) change and relationship and behaviour (‘relational’) change


• Learn about different approaches to co-designing and communicating for change


• Translate this learning into their own context through interactive discussion

Dr Clare Morrison, Healthcare Improvement Scotland

Dr Dominique Allwood, UCL Partners, Imperial College Healthcare NHS Trust, The Health Foundation, England 

Selina Stephen, Institute for Healthcare Improvement & Torchbearing Ltd, England