E7: Patients as partners in healthcare

Wednesday 17 May | 13:15-14:30

Format: Workshop
Stream: Person and family-centred care
Content filters: Co-presented with patients, service users or carers

Session chair: Katrine Kirk, Patients for Patient Safety (WHO)


PART ONE – Engaging a hospital network in consumer engagement

Hear how an Australian not-for-profit hospital network approached implementation of consumer engagement across its sites and services.  Although ‘Partnering with Consumers’ is a mandatory requirement as part of the health service’s accreditation assessment, their approach did not focus on compliance, but instead utilised a hearts and minds approach.

After this session, participants will be able to: 

  • Understand the benefits and impact of meaningful consumer engagement (from a consumer, staff and organisational perspective)

  • Explore different approaches to engaging staff at different levels, in consumer engagement

  • Discuss ways to create a culture which actively encourages and supports consumer engagement

Sheila Daly, Epworth HealthCare, Australia

Lauren Lawlor, Epworth HealthCare, Australia

PART TWO – Rewiring our approach to safety: building capacity for patient safety with patients

Improving patient safety has been a priority for over 20 years, yet harm continues to occur at an unacceptable rate. To enable safe care, we must rethink our approach. The Measuring and Monitoring of Safety Framework (MMSF) (Vincent, Burnett and Carthey, 2013) provides a broader, dynamic approach for creating and sustaining safer care, in which patient partnerships are integral. The session, prepared and delivered in partnership with patients, will illustrate the Canadian experience with studying and applying the MMSF and lead activities with session participants to stimulate thought and discussion around the question “how safe is your care?”.

After this session, participants will be able to: 

  • Explore the question ‘are you safe or just lucky?’ 

  • Introduce a holistic approach to safety based on the Measurement and Monitoring of Safety Framework 

  • Share patients’ & care partner’s perspectives on the five dimensions of safety from the Framework  

Anne MacLaurin, Healthcare Excellence Canada

Maaike Asselbergs, Patients for Patient Safety, Canada

Dr G. Ross Baker, Dalla Lana School of Public Health, University of Toronto, Canada