Wednesday 17 May | 12:30-13:00

Format: Workshop
Stream: Quality, cost, value
Content filters: Wellbeing

We will present our story of change, based on improvement work undertaken in elderly care homes and municipality in Denmark. The session will include how engaging with front-line staff on a relatively small yet important issue of clear, concise and consistent documentation, can lead to changes in workflow, processes and the overall service culture.  

We will share examples of how things were, what we did, and what happened across various areas of care delivery starting with a focus on developing a clear understanding of documentation needs and practices. Data will be presented indicating improvements across a range of quality and safety metrics. 

After this session, participants will be able to: 

• Be aware of the difference between documentation, communication, and coordination 


• Locate time-wasting activities and identify better solutions when involving the employees


• Understand the importance of looking at the entire system  

Tove Salting, Sønderborg Kommune