Wednesday 17 May | 11:00-12:15

Format: Workshop
Stream: Building capability and leadership
Content filters: Recommended for those new to quality improvement, Wellbeing, Equity, Co-presented with patients, service users or carers

Kindness is a lever for shared decision-making, safer care and horizontal integration. We have found that places that work with kindness, kinship and compassion do much better overall, including in clinical results. Experiencing kindness helps the patient to see opportunities within their own situation and offers the caregiver the chance to meet the patient where they are in their own thinking and understanding. 

In this practical, interactive session, we explore how a focus on kindness is critical for leaders of teams, organisations and systems globally.

After this session, participants will: 

• Understand why kindness is central to leading well in healthcare and to delivering high quality, efficient, safe, equitable and person-centred care


• Have a practical framework to put kindness at the centre of their leadership approach 


• Feel mobilised and equipped to act as leaders, to role-model and advocate for kindness within their teams, organisations & healthcare systems


• Have the opportunity to participate in a growing “movement” for kindness involving many and diverse healthcare leaders around the globe. This movement both explores the thinking and theory behind kindness and provides practical connection and application around it

Dr Bob Klaber, Imperial College Healthcare NHS Trust, England

Suzie Bailey, The King’s Fund, England

Gabrielle Anne-Marie Mathews, NHS England, England