B5: A new multidimensional quality model for patients, their kin, professionals and providers

Tuesday 21 June 2022 | 13:15-14:30

Format: Workshop
Stream: Building Capability and Leadership
Content filters: Features discussion of improvement methodology

Since the publication of Crossing the Quality Chasm there has been significant progress in quality of healthcare. However, the focus has been on process reliability in the management of disease rather than the coproduction of Health. In this session we present a new multidimensional model with the integration of the IOM dimensions, a new dimension on ecology and core values of dignity, respect, kindness, a holistic vision, and coproduction built on never-ending learning and leadership. This will be demonstrated by its introduction to the Flanders healthcare system. Participants will be shown how to apply this to their own context.

Peter Lachman, Royal College of Physicians Ireland (RCPI); Ireland

Kris Vanhaecht, KU Leuven Institute for Healthcare Policy, University of Leuven; Belgium