Tuesday 21 June 2022 | 13:15-14:30

Format: Presentation
Stream: Person and Family-Centred Care
Content filters: Recommended for those new to quality improvement

(Part A) Supporting shared decision making for treating complications from pelvic mesh surgery

Mesh surgery for urinary incontinence or pelvic organ prolapse has left some women with life-changing complications. But evidence about possible treatments for these complications is limited and decisions are highly preference sensitive. This session will describe how the UK’s National Institute for Health and Care Excellence (NICE) co-produced patient decision aids (PDAs) with mesh-affected women, to support informed shared decision making

Andrew Hutchinson, National Institute for Health and Care Excellence (NICE); England

Jacqueline Emkes, National Bladder and Bowel Health Project NHS England and Excellence in Continence Care Board; England

(Part B) The rule of health diplomacy to the protection of patient rights and safety

Health diplomacy (HD) is an arising field that merges foreign affairs to medicine and law. The rule of HD is to give a specific education for hospitals settings to protect patient rights and safety. It is important to differentiate personal from institutional responsibility.

This session covers communication advice for patient-doctor relationships, how to avoid and respond to patient complaints, and how to develop good patient partnership engagement.

Jasna Karacic, International Council of The Patient Ombudsman; Belgium/Croatia

(Part C) What can co-design teach us about involving patients in patient safety work?

Medication Without Harm is according to WHO the third Global Patient Safety Challenge and affects everyone of us. But how can we make medication management safer and what is our role in this improvement process as a person using medications, next-of-kin, physician, nurse, quality improvement leader etc.? How do we all get involved and what are our input and responsibilities? Join to explore these questions and learn from each other.

Malin Holmqvist, Region Jönköping county; Sweden
Bertil Lindenfalk, Jönköping Academy for Improvement in Health and Welfare, School of Health and Welfare, Jönköping University; Sweden