Senior Director, Institute for Healthcare Improvement (IHI); USA

Jessica leads IHI’s Joy and Well-being portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment to deliver high-quality care. Jessica teaches and coaches around the globe, building individual and organizational capability for improvement and well-being, and has authored several publications on these topics.

For more than a decade, Jessica has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Mass General Brigham and the Atlantic Health Equity Fellowship. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor.