Director, Europe Region, Institute for Healthcare Improvement (IHI); England

Emily has a background of delivering quality improvement programmes across a range of organisations, including domestic abuse services, community services, and mental health hospitals. Her projects were successful in winning the Pat Chown Innovation Award and received special recognition for Homelessness Prevention. Emily worked at the Care Quality Commission (CQC), specialising in system-wide transformation programmes and quality improvement capability training. She was instrumental in developing and implementing the CQC emergency and transitional approach during the Covid-19 pandemic. Emily designs and delivers quality improvement training and coaches senior leaders and teams throughout quality improvement initiatives. She joined IHI in 2021 as Director, Europe Region.