Keynote Speakers

Derek Feeley

CEO, President, IHI; USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.

Prior to joining the IHI, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.

Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.

In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Donald M. Berwick

MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA

A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.

Gary Kaplan

Chairman and CEO, Virginia Mason Health System; USA

Dr. Kaplan’s leadership at Virginia Mason has been recognized by the Harvard Business School as a standard-setting approach to improving cost and quality; he is widely recognized as one of the most influential physician executives in health care. He has developed and led national “market-place collaboratives” with key employers to reduce health costs and dramatically improve both employee productivity and corporate competitiveness.

Other Speakers

Alvin Shang Ming Chang

Senior Consultant, Department of Neonatology, KK Women’s and Children’ Hospital; Singapore

Dr Alvin Chang is a Neonatologist and Paediatrician by profession. His interest includes neonatal pulmonology, neonatal transport, healthcare quality and patient safety. Using quality improvement methods, he introduced changes within the NICU, KK Women’s and Children’s Hospital, resulting in at least 50% reduction of chronic lung disease of infancy. This won merit awards at the 2nd Singapore Paediatric and Perinatology Annual Conference 2013 and the Ministry of Health (MOH) Healthcare Quality Improvement Poster 2012, Singapore. He speaks regularly at various platform in neonatology, healthcare quality and safety, both locally and internationally. Dr Chang also had published peer-reviewed papers in various journals.

Amanda Reeves

Improvement Manager,  Redesign, The Royal Children’s Hospital; Melbourne, Australia

Amanda Reeves is an Improvement Manager for Redesign at the Royal Children’s Hospital, Melbourne. She enjoys using her background as a Service Designer and Futurist to identify emerging trends, prototype solutions, and craft strategies that help deliver quality care for patients as we face increasing demand and complexity of care.

Anette Nilsson

Development and Strategic Officer, Qulturum, Region Jonkoping County; Sweden

Anette Nilsson works as a development strategist in Region Jönköping County.  She has broad experience from working at Qulturum for many years with improvement, leadership and coaching nationally and internationally. She has been a fellow at IHI and worked

as project manager for a national leadership program in an agreement between the government and SALAR (Swedish Association of local Authorities and Regions) for better quality of life for older people. She is also the founder of project “Passion for life” which won the EU innovation price in 2014 in active ageing. She was an  SAB member for the International Forum 2016 in Gothenburg. Recently, her focus has been on development strategies, how to support the movement from hospital to primary care and empower people to take responsibility for a healthy life. Networks, world-wide efforts and innovations are her source of inspiration.

Benjamin Nowotny

MBBS-PhD Candidate, Monash University; Melbourne, Australia

Ben is an MBBS-PhD candidate at Monash University in the final year of his PhD. He is Safer Care Victoria’s first PhD candidate. His research addresses improving patient safety. His many projects include identifying new indicators for health service safety and quality, encompassing patient feedback in the quality improvement process, analysing utility of sentinel event programs, assessing value in sharing system intelligence between agencies and exploring the utility of pricing for quality.

Carl Macrae

Associate Director of Research and Evaluation, Healthcare Safety Investigation Branch; UK

Carl Macrae is a psychologist specialising in how organisations achieve high levels of safety and resilience. His work focuses on how safety incidents and disruptive events are analysed and learnt from, and how organisations can be designed to support adaptation and improvement. Carl’s 2014 book, Close Calls, examines how airlines learn from ‘near-miss’ incidents. More recently, Carl’s work led directly to the establishment of the Healthcare Safety Investigation Branch (HSIB). Carl is a Visiting Senior Research Fellow at the University of Oxford and Associate Director of Research and Evaluation at HSIB.

Carrie Marr

Chief Executive, Clinical Excellence Commission; NSW, Australia

Carrie is the Chief Executive of the Clinical Excellence Commission (CEC). The CEC provides leadership in safety and quality to improve outcomes for patients. Since its establishment in 2004, the CEC has gained local, national and international recognition by developing and driving improvement initiatives in collaboration with consumers, clinicians, managers, and other health service partners. Trained originally as a nurse, she has 37 years experience in healthcare, including oncology, end of life care, organisational development, patient safety and quality improvement. Born and raised in Scotland, Carrie has worked extensively across the UK and Europe and is now in her fourth year in Australia – a place she now calls home, given the very mild winters!! Carrie is on a mission to help all of us ignite our passion for safe and reliable care.

Cesar Velasco

Healthcare Innovation and Data Strategy Director, Vall d’Hebron Hospital Campus, Barcelona; Spain

Cesar Velasco os a Clinical Medical Doctor specialist in Preventive Medicine and Public Health with a focus in Global Health and Innovation. He is interested in social projects, health management and policies, clinical research and BigData epidemiology. He has a research background in public health, epidemiology, vaccines, migrant health & HIV and holds a Masters Degree in Public Health, an MBA, a Master in Clinical Research Methodology and several international postgraduate diplomas (Harvard University, London school of Public Health, amongst others) . Cesar has worked for WHO, European Union and ISGlobal amongst other organizations. Currently he works as Healthcare innovation and data strategy Director in Vall d’Hebron Hospital Campus, Barcelona.

Charlie Corke

Senior Intensive Care Specialist, Barwon Health, President Australian and New Zealand College of Intensive Care Medicine; Australia

Charlie Corke is one of Australia’s Australia‘s leading Intensive Care Specialists  and is currently President of the College of Intensive Care of Australia and New Zealand.

Charlie undertook medical training at St Bartholomew’s hospital in London. He completed training as a physician and then trained as an anaesthesist. Finally he completed a third specialty program and commenced a career in intensive care. After working in Hong Kong Charlie came to Australia, initially working as Director of Intensive Care at the Repatriation Hospital in Melbourne. In 1991 he became Director of Intensive Care in Geelong. In 2008 he stepped down as Director to concentrate more on his diverse medical interests.

Charlie is regional clinical lead for the Advance Care Planning program and is the originator of the MyValues approach to advance care planning (  He lectures widely on medical communication and end-of-life decision-making. Charlie was featured on the ABC in the film ‘In the End’ and is a regular contributor to radio.

Charlie has recently published a book on end of life decision making entitled ‘Letting Go’  (Scribe, Melbourne).

Christine Walsh

Director, Partners in Care, Health Quality and Safety Commission; Wellington, New Zealand

Chris Walsh is the Director, Partners in Care, the New Zealand Health Quality Safety Commission’s consumer engagement and participation programme. Chris has personal experience of breast cancer and through this has become involved with a number of health and disability consumer groups. She has been a consumer representative in executive positions and provided a consumer voice at many health and disability forums locally and internationally. Her consumer work was recognised in 2010 when she was awarded a Member of the New Zealand Order of Merit in the New Year’s honours for her contribution to women’s health.

Cynthia Wensley

Honorary Professional Teaching Fellow in Nursing, School of Nursing, University of Auckland, New Zealand

Cynthia is a registered nurse living in Auckland, New Zealand currently teaching at the School of Nursing, University of Auckland, New Zealand. In 2017, Cynthia completed her PhD, studying at Deakin University, Melbourne, Australia. Her research involved developing a multidimensional framework representing patients’ perspectives of comfort that can be applied to specific populations to guide practice and quality improvement initiatives. This research was the result of an effective multi-disciplinary collaboration involving medical and nursing researchers from Australia and New Zealand. Cynthia’s overall research interests lie in health service evaluation, particularly improving quality, safety and experience of care.

David Plunkett

Chief Executive, Eastern Health; Australia

David Plunkett joined Eastern Health in 2002. In February 2010, David was was appointed Chief Nursing and Midwifery Officer. In addition to this role, he was also appointed as Executive Director of Acute Health in May 2013, where he held both positions until September 2016 when he was appointed as Chief Executive, Eastern Health. Previously, David has held senior roles at Epworth Richmond and Latrobe Regional Hospitals. He holds a Master of Business Administration, is a surveyor with the Australian Council on Healthcare Standards and a Graduate of the Australian Institute of Company Directors. David is a registered nurse with post graduate clinical qualifications.

Deon York

Programme Manager, Health Quality Safety Commission; New Zealand

Deon York is the programme manager for the Partners in Care programme. Deon previously worked as programme manager for the Commission’s Open for better care patient safety campaign, senior advisor for the Commission’s mortality review committees and a senior policy analyst at the Ministry of Health. Deon has been president of the Hemophilia Foundation of New Zealand since 2007 and a volunteer with this organization since the late nineties. He is a member of the World Federation of Hemophilia’s (WFH) Board of Directors since 2010 and serves on a range of WFH committees.

Geoffrey Smith

Senior Psychiatrist, Research and Strategy, Office of the Chief Psychiatrist, Western Australia. School of Psychiatry and Clinical Neurosciences, University of Western Australia; Australia

Geoffrey Smith is a Consultant Psychiatrist with extensive experience both as a clinician and senior executive in the WA health system, including Director of Mental Health Services, Chief Medical Adviser in Strategic Planning and Evaluation and Medical Director of the Western Australian Centre for Mental Health Policy Research. He is currently Senior Psychiatrist, Research and Strategy with the Western Australian Office of the Chief Psychiatrist. Areas of special interest include person-centred care and implementation science. He has an appointment as Clinical Associate Professor in the School of Psychiatry and Clinical Neurosciences at the University of Western Australia.

Gerry Marr

Chief Executive, South Eastern Sydney Local Health District (SESLHD); Australia

Gerry Marr is the Chief Executive of South Eastern Sydney Local Health District. Prior to this appointment, Gerry held senior executive roles with the National Health Service (NHS) Tayside and system performance and human resources management with the NHS Scotland Department of Health.

With qualifications in nursing and education, Gerry is a passionate advocate for quality in health care delivery. He has led the implementation of a range of quality programs within both the NSW and the Scottish health systems, in partnership with other international healthcare agencies. He is an international guest speaker on the topic of quality and safety.

Goran Henriks

Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County; Sweden

Göran Henriks is Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County, Sweden

Mr. Henriks academic background is in Psychology from the University of Lund, and worked as a child psychologist. He holds a Master’s degree in Business Administration from University of Gothenburg. He worked as a child- and school psychologist during 1976-1983. Between 1978 and 2000 he was also engaged in top sport as he was coaching national teams in basketball.

Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group.

Göran is a board member of the Swedish Institute for Quality, SIQ. and the chairman of the South East Health Care regions Quality registers centre.

He is also the chairman of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement, Göran is also appointed as a Senior Fellow at the Institute of Health Care Improvement, He is also appointed as professor in Quality Management at University of Yerevan, Armenia.

Göran Henriks is appointed as key note speaker and teacher at many national and international conferences, such as the International Forum of Quality and Safety, APAC and the international ISQUA conference. He has written articles about balanced scorecard, learning, access and spread, and improvement of quality in cancer care.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen Bevan is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.

Helen currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.

Jack Silversin

Founding Partner, Amicus, Inc.; USA

Jack Silversin heads a US-based consultancy that helps healthcare organisations to engage doctors in change. He is the thought leader regarding physician compacts. His clients include prestigious medical groups and hospitals across the US. He has worked in Canada and the UK. He is co-author of multiple articles and the book, Leading Physicians Through Change: How to Achieve and Sustain Results and holds an appointment to the faculty of medicine, Harvard University.

Jane Murkin

Deputy Director General Quality, Governance & Risk, ACT Health; Australia

Jane has spent the past fifteen years of her career working in healthcare improvement at a system, country and government level driving programmes of improvement to transform health and care. Possessing extensive knowledge, skills and experience advising on the design and delivery of improvement approaches and programmes of work that have achieved transformational change in quality and safety of patient care with improved outcomes. Having held both senior executive and clinical leadership roles working in healthcare for over thirty years of her career, and is a nurse and midwife by background, retaining her professional qualification as a Registered General Nurse.

Janet Quigley

Assistant Secretary, Primary Health Care Reform and Implementation Branch, Health Systems Policy Division , Strategic Policy and Innovation Group, Department of Health; Australia

Janet Quigley is Senior Executive Officer in the Commonwealth Department of Health. She has worked on a range of Government policies including Primary Health Care reform, prevention and national emergency preparedness and response.

Jason Trubiano

Director of Antimicrobial Stewardship and Antibiotic Allergy, Austin Health; Australia

Jason Trubiano is an Infectious Diseases Physician and Director of Antimicrobial Stewardship and Antibiotic Allergy at Austin Health, Melbourne, Australia. He also holds a position at Peter MacCallum Cancer Centre as an infectious diseases physician and a current postgraduate scholar for the National Centre for Infections in Cancer. A prior a NHMRC PhD Scholar at the University of Melbourne and recent recipient of an NHMRC Early Careers Fellowship commencing in 2018. In collaboration with Murdoch University and Vanderbilt Medical Centre he has developed a translational and health services research program focused antibiotic allergy testing and its links with medication safety and antimicrobial stewardship programs.

Jenny Preece

Rural Health Network Manager, The Agency for Clinical Innovation; Australia

Jenny worked as a generalist community nurse and sole practitioner from the Dorrigo Multipurpose Service in NSW, servicing the farming community of the Dorrigo Plateau for 15 years. This experience provided the platform for a passionate interest in rural health and the unique challenges associated with equity and access to health services for rural communities.

Jenny joined the Agency for Clinical Innovation in 2013 to establish the Rural Health Network. The primary focus of the Network is to identify and showcase platforms for sharing rural innovation and to progress ground up priorities as identified by the rural Local Health Districts.

Jessica Perlo

Director, IHI Open School, IHI; USA

Jessica Perlo, MPH, Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Jim Lawson

Facilitator, The Jump; Australia

Jim Lawson is a performer, writer, creative producer and educator working across the arts, education, health and corporate sectors. His company Vessel creatively produces Play for Australia nationally and creates and collaborates on solo and small theatre works. Jim has extensive experience delivering professional development using Applied Theatre nationally and internationally. He is the recipient of the Caroline Chisholm Fellowship from Monash University & several other awards for his work.

Jo Zealand

Facilitator, The Jump; Australia

Since 1992, Jo has trained and worked in the performing arts as a facilitator, actor, director and producer. She has 25 years of experience facilitating groups of people from a wide variety of backgrounds and skills, utilising creative arts to develop personal awareness and well-being. For 10 years Jo has been co-director of ‘The Jump’, a troupe of actors who facilitate deep learning in organisations through the medium of the performing arts. She has toured internationally as a performer and director and has produced, written and directed over 40 theatre works and 10 short films.

Karin Thursky

Director, National Centre for Antimicrobial Stewardship; Melbourne, Australia

Professor Karin Thursky is the deputy head of Infectious Diseases at the Peter MacCallum Cancer Centre; director (CIA) of the National Centre for Antimicrobial Stewardship at the Peter Doherty Institute for Infection and Immunity, University of Melbourne; director of the Guidance Group at the Royal Melbourne Hospital; and principal fellow in the Department of Medicine at the University of Melbourne and the Sir Peter MacCallum Department of Oncology. An infectious diseases physician, she is a leader in the design and implementation of antimicrobial stewardship programs, with particular expertise in the use of computerised systems to support better antibiotic prescribing.

Kate Barnes

Director, Patient and Consumer Experience, The Royal Women’s Hospital, Victoria; Australia

Kate Barnes is the Director of Patient and Consumer Experience at The Royal Women’s Hospital. Kate has a rich and diverse background across corporate, aged care and health/hospital focused on customer and patient experience leadership, strategy, experience design, organisation change management, experience feedback measurement and customer centric / person-centric culture change.

Kevin Stewart

Medical Director, Healthcare Safety Investigation Branch; UK

Kevin Stewart is Medical Director of the Healthcare Safety Investigation Branch. His background is in Geriatric Medicine which he still practices part time in Winchester, England. He was a hospital Medical Director (CMO) in Winchester for 5 years before being awarded a Health Foundation QI Fellowship in 2009/10 at the Institute for Healthcare Improvement. During his fellowship year he undertook training in all aspects of patient safety and quality improvement and completed a Masters in Public Health at Harvard.  Before taking up his current post he was Director of the Clinical Effectiveness and Evaluation Unit at the Royal College of Physicians in London, leading the College’s work on national clinical audits, quality improvement and patient safety programmes.


Kiri Rikihana

Group Manager, mortality review committees' secretariat and kaiwhakahaere Te Whai Oranga; New Zealand

Kiri Rikihana is of Ngati Raukawa, Te Ati Awa, and Ngati Toa descent. Kiri is the group manager of the mortality review committees’ secretariat and kaiwhakahaere Te Whai Oranga. She formerly worked as the project manager with the Adverse Events Learning Programme and supported their expert advisory group. Kiri is a lawyer by training and has a background in health law, governance, policy and events management. Outside the Commission, Kiri sits as a lay member on the Chiropractic Board, she is a member of the Wellington District Licensing Committee and is the Chair of the Kupe Charitable Trust.

Maria Poynter

Public health medicine specialist, Health Quality & Safety Commission; New Zealand

Dr Maria Poynter (MBChB, MPH, FNZCPHM) is a public health medicine specialist at New Zealand’s Health Quality & Safety Commission. She provides population health expertise across work programmes, particularly with the health quality intelligence and Māori advancement teams. Her interest in equity has developed over a decade and has ranged from governance level advocacy to subnational data analysis. She has previously worked in both health care and university environments. She is a Council member on the New Zealand College of Public Health Medicine, and sits on a number of equity-related national advisory groups.

Nancy Riebling

AVP of Improvement Science and Master Black Belt, Northwell Health; USA

Nancy Riebling is the AVP of Improvement Science and a Master Black Belt for Northwell Health. She over sees the department’s black belts and industrial engineers, teaches classes in Change Management, Six Sigma, Lean, Microsystems and PDSA methodologies as well as mentors projects throughout the health system. Her team assists sites in establishing processes around evidence based guidelines for sepsis and advanced illness. Utilizing discrete event simulation, the department works with sites to optimize patient flow and utilization of resources. Working with senior leadership, she translates strategic goals and initiatives into improvement science projects to drive improvement across the organization.

Pa-Chun Wang

CEO, Joint Commission of Taiwan; Taiwan

Dr Wang graduated from China Medical University in 1990 and received Master of Science in Health Policy and Management from Harvard School of Public Health in 1995. In 1995-1996, he worked as a research fellow in Massachusetts Eye & Ear Infirmary, Harvard Medical School. He is currently the Director of Quality Management and an ENT Physician at Center of Cathay General Hospital, the CEO of Joint Commission of Taiwan and a Professor at the School of Medicine, Fu Jen Catholic University. Dr Wang is also executive director at the Association For Healthcare Quality, Taiwan and the Taiwan College of Healthcare Executive, and director of the Taiwan Society for Simulation in Healthcare.

Patricia Rutherford

Vice President, Institute for Healthcare Improvement; USA

Patricia Rutherford, RN, MS, Vice President of the Institute for Healthcare Improvement, is responsible for developing and testing innovations and new models of care in innovations in patient‐ and family‐centered care; improving access to the right care, in the right place, at the right time; optimizing care coordination and transitions in care; and clinical office practice redesign (in primary care and specialty
practices). Her expertise is in process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large‐scale performance improvement initiatives.

Paul Yates

Geriatrician, Austin Health; Australia

Dr Paul Yates is a geriatrician with clinical and research interests in ageing including management of frail elderly at the hospital-community interface, advance care planning, dementia and neuroimaging.
His PhD examined the contribution of vascular risk and cerebrovascular disease to Alzheimer’s biomarkers and cognitive change using Aβ Positron Emission Tomography (PET) Imaging and Magnetic Resonance Imaging (MRI).
He is currently involved with projects aiming to improve the care outcomes of people with frailty and dementia across the hospital and community settings.

Philip Choo Wee Jin

Group Chief Executive Officer, National Healthcare Group, Singapore and Senior Consultant, Department of Geriatric Medicine, Tan Tock Seng Hospital

Professor Philip Choo leads NHG in the transformation of care, as NHG evolves in its continuing journey as the Regional Health System (RHS) for central Singapore. This is to prepare the healthcare system for the ageing population by providing the right care for all segments of the population, from the well to the moderately ill to the frail elderly. Professor Choo is well recognised as an international Geriatrician with over 25 years as a practising Clinician.  He was awarded the TTSH Doctor of the Year in 1996.   

Sherri Huckstep

Chief Experience Officer, The Royal Women’s Hospital, Victoria; Australia

Sherri Huckstep is the first Chief Experience Officer at The Royal Women’s Hospital in Melbourne.  She came to Melbourne, Australia in February 2017 from Ontario, Canada where she is a Registered Nurse and experienced health care leader.  She holds a Bachelors in Nursing, a Masters in Public Administration and is a Wharton University Fellow in Management for Nurse Executives.  

As a result of her own personal and professional journey, Sherri has developed a passion and expertise for working with health care organisations and systems that are committed to creating cultures that honour the experience of patients and consumers.  

Shih Chung-Liang

Director-General, Department of Medical Affairs, Ministry of Health and Welfare; Taiwan

Dr. Shih has expertise in emergency medicine, simulation analysis, patient safety and medical quality management, medical law, public health. He graduated from Kaohsiung Medical University and received PhD degree from Institute of Health Policy and Management, National Taiwan University. He is currently Director-General, Dept. of Medical Affairs, MOHW, Taiwan and Association Professor, College of Medicine and Institute of Health Policy and Management, National Taiwan University. 

Shunzo Koizumi

Professor Emeritus, Saga University is a Board Member of Japanese Society for Quality and Safety in Healthcare (JSQSH) & Editor-in-Chief of Japanese Journal of Quality and Safety in Healthcare; Japan

Shunzo Koizumi, M.D., F.A.C.S., Professor Emeritus, Saga University is an active Board Member of both Japanese Society for Quality & Safety in Healthcare and Japanese Coalition for Patient Safety.

After graduating from Kyoto University in 1971 and completing a general surgical residency at St. Vincent’s Medical Center, Bridgeport, Connecticut, a Yale affiliated program in 1980, he joined Tenri Hospital in Nara, Japan, both as a surgeon and co-director of residency program.

In 1994, he became the Professor and Chairman of the Department of General Medicine, Saga University Hospital. Since 2011, he practices primary care at Shichijo Clinic in Kyoto. His membership includes the Society of General Internal Medicine, Japan Primary Care Association and Japan Society for Medical Education.

Siu-Fai Lui

Clinical Professional Consultant, JC School of Public Health and Primary Care, Chinese University of Hong Kong; Hong Kong

Dr. Lui retired from Hospital Authority in 2012 and has now re-joined CUHK as Clinical Professional Consultant. He was the Consultant (Quality and Risk Management) of the Hospital Authority, Chairman of HA Central Committee for Quality and Safety and HA Central Committee for Patient Relations and Engagement. Dr. Lui has contributed significantly to the application of Patient experience survey and applied mediation in Hong Kong. He is a member of the CUHK team conducting workshop on better patient relations, including applied mediation skill.

Stephen Millard

Clinical Trials Manager, Western NSW Local Health District; Australia

Coming from a nursing background, Stephen moved to Australia in 2004 and following studies became a chemotherapy nurse specialist. In 2008, he moved into Oncology Clinical Trials and completed post graduate qualifications in clinical research at Melbourne University gaining the Specialist Certificate in Clinical Research. In 2015 the opportunity came to manage the new Clinical Trial Unit at Orange Hospital in the Central West of New South Wales. This exciting challenge has allowed for the development of a trial service where it has not existed before, allowing patients to gain access to treatments normally only available in metropolitan areas. Work continues to bridge the gap in an area where patients remain disadvantaged by geography and the lack of some services. Giving patients more options for the treatment of Melanoma has been one of Stephen’s passions and was the basis for a project that was presented to the Clinical Excellence Commission in 2017. In November 2017, they were awarded the Premiers Award for “Outstanding Clinical Trial Site” in NSW.

Theresa Williams

Director, Mental Health Research and Strategy, Office of the Chief Psychiatrist, Western Australia; Australia

Theresa Williams is a Clinical Psychologist with extensive experience as a senior executive in policy and planning within WA Health. She was inaugural Director of WA Centre for Mental Health Policy Research and is currently the Director of Research and Strategy, Western Australian Office of the Chief Psychiatrist. She was funded by the WHO to advise the Malaysian Government on their hospital system. In 2012, she was awarded a Churchill Fellowship to visit a number of European countries to study self-directed support in mental health. She currently holds an appointment as Adjunct Associate Professor at the University of Western Australia.

Walid Jammal

MBBS FRACGP DCH M. Health Law GP, Clinical Lecturer University of Sydney Conjoint Senior Lecturer, School of Medicine, Western Sydney University; Sydney

Wally is currently the principal GP in a family practice in Sydney. He supervises GP registrars and medical students in his practice. His interests include paediatrics, men’s health, ethics, health law, and quality and safety in health care. He has a keen interest in health economics and models of care in general practice, especially the Patient Centred Medical Home framework. He and his practice have been leaders in the Commonwealth’s Health Care Home initiative and the NSW Integrated Care Demonstrator project. He sits on various MBS review committees, is a member of the evaluation subcommittee of the Medicare Services Advisory Committee, GP Advisory Committee for ACI, and sits on review committees for Therapeutic Guidelines. He was also nominated NSW RACGP GP of the year for 2017.