Thursday 11 April 2024 | 11:00-12:15

Format: Workshop

Stream: Leading

Content filters: Co-presented with patients, service users or carers

Katrine Kirk Patients for Patient Safety, Denmark (Chair)

Improvement approaches have been applied with great success for over 20 years in many healthcare organisations and systems across the world. Yet improvement is still a marginal activity in many healthcare settings, and is rarely embedded into routine strategic and operational practice. Using the UK NHS as a case study, this session will examine why this is the case, help participants make the case for improvement and describe what needs to happen to establish improvement as a mainstream discipline.   

As a result of this session, participants will be able to:

• Understand the range of benefits of improvement improvement and key issues impeding the widespread adoption of improvement approaches 


• Consider the different modes in which improvement operates, and the distinctions and connections between them 


• Reflect on how to embed improvement into organisation and system level strategic and operational practice 

Bryan Jones The Health Foundation, England

Penny Pereira The Health Foundation, England

Zarina Siganporia The Health Foundation, England