A9: Towards the Ever-improving Organization


Thursday 11 April 2024 | 11:00-12:15


Format: Workshop
Stream: Leading
Content filters: n/a


During the session, senior leaders from East London NHS Foundation Trust and Barts Health NHS Trust will share their lessons learned as they continue on their journey to embed continuous learning and improvement as the way everyone does business across their organisations, in service of best possible results.



  • Describe how East London NHS Foundation Trust and Barts Health NHS Trust built a shared purpose and vision, and continue to develop improvement capability and leadership behaviours for improvement at scale

  • Explore how they have invested in culture and people as well as strengthened the way they manage quality

  • Share their approach to partnering, co-design and co-production over time

  • Describe how they have proactively sought to close equity gaps as part of their efforts.


Amar Shah East London NHS Foundation Trust, Royal College of Psychiatrists and NHS England, England


Pedro Delgado IHI, US 


Chris Gordon Barts Health NHS Trust, England