Friday 12 Apr | 13:15-14:30

Format: Presentation
Stream: Change
Content filters: Recommended for those new to quality improvement; Recommended for those
working at system level in QI

This session will remind us why working together in partnership with individuals, families and communities feels more important than ever for improving the quality and safety of health and care.
Through encouraging the sharing of diverse perspectives, knowledge, and experiences, service users, carers and health and care workers alike can offer invaluable insight to help establish and contribute to more creative and person-centred solutions for individuals. Our interactive workshop we will explore how we succeed in understanding and strengthening the different voices of all within a healthy and innovative ecosystem for change.

As a result of this session, participants will be able to:

• Analyse the principles of co-design and their application in fostering human-centred change within different health care settings


• Understand why we need to prioritise relationships to achieve something that is decentralised, collaborative and scalable.


• Apply practical strategies and tools, to facilitate large-scale change initiatives that bridge patient-centric care, staff engagement and community impact


• Reflect on how to apply this learning to your own work to create a heath care revolution

 

PART 1: Unleashing human-centred change: from co-design to community impact in health care

Through compelling case studies, we’ll illustrate how collaboration and advocacy can ignite change, driving health and housing improvements at the macro level. Join us to empower change agents and shape vibrant, resilient communities.

Muhammad Hasan Abid Armed Forces Hospitals Taif Region – Saudi Arabia Ministry of Defense Health Services, Saudi Arabia

Melissa Kwiatkowski Guelph Community Health Centre

 

A new co-developed framework for successfully engaging staff in major change

This session will present a new 10-point practical framework for doing this well. It emphasises co-ownership, inclusion, appreciative leadership, psychological safety, structured communication and improvement principles. The framework helps those leading change to understand, measure and improve how they engage staff in improvement-led change.

Henry Cann The Health Foundation, England

Matt Hill The Health Foundation, England

Co-production in the intensive care unit: really?

Why are there so few reports of coproduction, incorporating patient expertise, in acute hospital intensive care? We co-present examples of how codesign and development has uncovered and improved shortcomings in the quality of care in 3 UK centres.

We reflect on the coproduction model, lessons learned, and the myth of insurmountable barriers in this setting.

Nicholas Ambler North Bristol NHS Trust, England

Anne-Marie Cray North Bristol NHS Trust, England