Friday 12 Apr | 13:15-14:30

Format: Presentation
Stream: People
Content filters: Co-presented with patients, service users or carers; Recommended for those new to quality improvement; Recommended for those working at system level in QI

PART 1: Common ambition: how collaborative community partnerships work to improve care

The Health Foundation, presenting alongside 1-2 frontline partnerships, will showcase key lessons around how the use of participatory methods can drive service transformation and improve care. The session will outline how collaborative communities – where people/patients, health and care professionals, VCSE and researchers work together – can lead to improved outcomes. Partnerships will outline a range of key approaches used to embed participation and build sustainable change across different settings of care, with examples drawn from acute, preventative and social care. Lastly, our session will demonstrate how these novel approaches can shape service design, for the purposes of reducing health inequalities.

As a result of this session, participants will be able to:

• Understand the enablers of effective partnership working, and where this differs across settings of health, care and population groups


• Learn how different methods of co-production and quality improvement are being deployed in response to local/regional challenges to address health inequalities


• Learn how to build your own local learning community/system to drive improvement

Priya Vaithilingham The Health Foundation, England

PART 2: A hexagon approach to improving dementia care across a nation – Wales

The national dementia improvement team in Wales will describe how they co-produced an innovative, unique mechanism to support improvement in dementia care across the nation. This was done by taking a multi-faceted approach to developing a work programme which included, appreciative enquiry, research, process mapping and workshops with those with lived experience, their families and carers as well as staff groups in different sectors. The output produced the All Wales Dementia Care Pathway of Standards, creating a six stream/hexagon approach (community, MAS, hospital, connector, workforce, measurement) to developing and delivering improvement across all regions in Wales. The team will share what went well, the challenges and what they learnt.

As a result of this session, participants will be able to:

• Appreciate why coproduction is critical in creating a person-centered work programme


• Understanding the importance of cultural differences between seemingly similar organisations and how to work with their differing priorities


• Keep a programme on track during a time of unprecedented challenge – Covid-19


• Develop a co-creative approach to identifying what data most meaningfully demonstrates improved dementia care

Ceri Higgins Improvement Cymru, Public Health Wales, Wales

Michaela Morris Improvement Cymru, Public Health Wales, Wales