Friday 12 Apr | 13:15-14:30

Format: Presentation
Stream: Change
Content filters: n/a

To address the steep challenges in our healthcare environment today, we need all of our people engaged in daily innovation and improvement – we need a culture of continuous quality improvement. To create and sustain an improvement culture mindset, this session will describe the key principles and approaches needed to embed an effective management system. Leveraging this powerful system helps leaders and organisations create the focus, direction, and alignment necessary to drive and sustain measurable results (improving quality, safety, patient and staff satisfaction as well as reduced costs). Case examples will illustrate practical application. Through interactive discussion, participants will build actionable steps toward building and strengthening their own holistic management.

As a result of this session, participants will be able to:

• Identify the attributes of continuous quality improvement culture and assess your organisation’s current improvement maturity


• Discover the elements of an effective management system to drive and sustain improvement and identify your organisation’s priority opportunities for change


• Describe strategies to overcome the barriers to implementing a management system, including the role of leaders in creating a culture that accelerates improvement

Amar Shah East London NHS Foundation Trust, Royal College of Psychiatrists and NHS England, England

Andy Hardy University Hospitals Coventry and Warwickshire NHS Trust, England

Wendy Korthuis-Smith Virginia Mason Institute, USA