Friday 12 Apr | 09:15-10:15

“We used to think of failure as a problem, to be avoided at all costs. Now, we’re often told that failure is desirable – that we must ‘fail fast, fail often’. The trouble is, neither approach distinguishes the good failures from the bad. As a result, we miss the opportunity to fail well.” Amy Edmondson, Right Kind of Wrong: Why Learning to Fail Can Teach Us to Thrive

In our opening keynote for Friday, Amy Edmondson will share key messages from her latest book on the importance of learning to fail. Amy’s talk will be followed by a candid conversation with Donald M Berwick on what failure means in health and care systems, and how we can harness the power of failing well to create meaningful change.

Amy Edmondson Harvard Business School, USA

Donald M. Berwick Institute for Healthcare Improvement (IHI), USA

Gabrielle Matthews (facilitator) NHS England, England