Wednesday 10 Apr | 09:30-12:30

Format: Half-day workshop
Stream: Leading
Content filters: Recommended for those new to quality improvement

There has never been a time when so many organisations are wanting to embed Improvement driven by health policy such as NHS Impact. Much has been written about what successful organisations look like and the benefits of embedding improvement. But if you are starting out, or early in your journey, what do you practically do to make it happen? What are the steps you need to take? What things do you need to put in place and how? How do actions vary at different levels of the organisation?

Embedding improvement is a journey, this session is designed to help those early in their journey, chart their way to:

• Understand how to plot and map your organisation’s journey in embedding an improvement approach and culture, with an emphasis on practical steps


• Understand how to keep a focus on short term delivery whilst changing leadership and management systems of the organisation


• Learn from experienced improvers who can guide your journey and help to avoid the pitfalls

Hugh McCaughey Institute for Healthcare Improvement (IHI), N.Ireland; Former National Director of Improvement, NHS England; Former CEO, South Eastern HSC Trust

Pedro Delgado Institute for Healthcare Improvement (IHI), Northern Ireland

Susan Hannah Institute for Healthcare Improvement (IHI), Scotland