Vice President Healthcare Strategy, Press Ganey

Richard Corder is the Vice President of Healthcare Strategy for Press Ganey, where he supports teams internally and externally to accelerate an improved healthcare experience. Richard works with leaders and organizations to make healthcare more human, more patient centered and safer. By focusing on the humans that deliver care, Richard helps create a culture that allows leaders to craft, lead and sustain organizational systems that generate improved results for both the patient and the organization. Prior to joining Press Ganey, Richard served as Managing Director with TiER1 Healthcare, a division of TiER1 Performance, where he partnered to activate the potential of healthcare organizations through people. Previously on the leadership teams of Wellesley Partners and CRICO Strategies, the risk management and patient safety organization affiliated with the Harvard Medical School institutions, Richard wields over 25 years of hands-on experience. He has held operational roles at both academic and community hospitals, including a role as the Senior Director of Service Excellence at Massachusetts General Hospital. A former senior leader in the luxury hotel industry, Richard sees healthcare organizations through a unique lens. His love for operations, combined with his experience managing, mentoring, and coaching forge the foundation of his belief that improvement is achieved through personal accountability. He has a strong track record of implementing positive change through practical leader- led coaching, a mind-set of personal accountability and a drive for clarity. A frequent national and international speaker, Richard is passionate about personally accountable leadership, improving the patient and provider experience, and above all, creating an environment where people are empowered to create a safe and accountable patient-centric organizational culture.